Greenlee Residents are being tossed around

I am writing on behalf of the affected residents to formally log a complaint regarding the electricity billing issue that has been ongoing since April 2025.

Since April, residents have been unable to recharge their electricity due to unusually high amounts reflecting on their statements. Despite numerous efforts to get clarity and resolution, the issue has persisted without proper communication or corrective action from your side.

To add to the frustration, starting from 23 July 2025, residents began receiving messages threatening disconnection from 1 August 2025. This is deeply concerning, considering that the core issue originated from the billing side and not from the residents' failure to comply.

We respectfully request the following:

1. A clear explanation of the amounts charged since April, including a breakdown of how they were calculated.

2 Access to accurate billing records and recharging systems that reflect the correct usage.

3 A meeting with the relevant department to seek solutions.

We hope for a swift and transparent resolution to this matter, and trust that you will handle it with the urgency and fairness it deserves.