GB
Gugu B
Active since Nov 2011
59
Reviews
0
Industries
Reviews
59 reviews5 months ago
Vodacom I'm tired!
Good day Vodacom, I'm really tired of escalating in order for my matter to be attended. I did an upgrade for my number 0662013355 but cancelled the upgrade as I did not like the phones provided. I was told to call in 1st week of November as everything will be sorted. I called in last week and was told that in 72hrs my issue will be resolved. It is way past the 72hrs and I still cannot upgrade as the number still shows that a number was done. Can someone please assist Kind regards,
159 replies
6 months ago
unpleasant experience while upgrading
Good day Vodacom It's not acceptable that x2 devises have been brought back reference 5-36165931649408 and 5-36165931659862 and only one credit has been passed and the other I was advised that it will only be done month end. The devised were brought back and cannot be billed for something that is not in my position, I don't agree with this. Regarding my number ending in 3793 no sim card was brought in when the phone was upgraded but when I called the aftersales contact center, they could see that a sim card was issued? what happened to that sim card? It is now expected of me to go to a Vodashop purchase a sim card and proceed with the sim swap, this is highly disappointing. regards,
177 replies
9 months ago
Greenlee Residents are being tossed around
I am writing on behalf of the affected residents to formally log a complaint regarding the electricity billing issue that has been ongoing since April 2025. Since April, residents have been unable to recharge their electricity due to unusually high amounts reflecting on their statements. Despite numerous efforts to get clarity and resolution, the issue has persisted without proper communication or corrective action from your side. To add to the frustration, starting from 23 July 2025, residents began receiving messages threatening disconnection from 1 August 2025. This is deeply concerning, considering that the core issue originated from the billing side and not from the residents' failure to comply. We respectfully request the following: 1. A clear explanation of the amounts charged since April, including a breakdown of how they were calculated. 2 Access to accurate billing records and recharging systems that reflect the correct usage. 3 A meeting with the relevant department to seek solutions. We hope for a swift and transparent resolution to this matter, and trust that you will handle it with the urgency and fairness it deserves.
53 replies
13 months ago
DebtBusters
<div>Good day DebtBusters, Please can you forward me the court order obtained in order to flag my name under Debt Review. I called in seeking help from you, your team without finalizing the process flagged my name. I have emails asking for feedback and nothing from your end. The only email that was received is that Debt Review was cancelled due to non compliance? How if I was the one who kept calling and sending emails. I need you to fix this, if not I will log a formal complain regarding the two agents who decided not to provide me with feedback. I will also go on social media and request for legal assistance to sue the agents. Regards,</div>
53 replies
16 months ago
Vuma is not Vuming!
To say that I'm beyond annoyed would be an understatement. My line has been down since Monday (09/12) and now am only told that they can assist me on the 17th od December? 17th of December? I work from home, what needs to happen now VUMA. Are you aware that I have people who I need to report to? What do I say to them? I'm not getting any assistance from either you or Vodacom. Vodacom said that you need to sort this out??
224 replies
19 months ago
Feedback to be received regarding Order placed
Was a little bit worried about an order that was done and it felt like its taking a little bit long for it to be fulfilled. I reached out to the Hyperli team and thank you to Chancel who explained the logistics and the response was very quick.
0 replies
23 months ago
No feedback from dealer
I'm not happy with the lack of communication that I'm getting from this panelbeater. Firstly I was advised to bring the car in before 8am on Friday (17th May ) for the repair of the rear view mirror mechanism. I have been sending emails requesting for feedback as to when the car will be fixed as I use the car to take my son to and from school. It would be appreciated to get feedback as I need to make alternative plans for my son who is writing his exam. I honestly have a soar taste in my mouth regarding my car being fixed and will also take this up with Discovery!
106 replies
23 months ago
Ripping my mother's hard earned money!
Good day, I'm writing this Complaint on behalf of my mother who has been harassed and taken advantage of by the team members of Tracker. My mother has two vehicles which has a tracker for the Toyota (14 Sep 2015 to 16 Sep 2018) *62265* for a 3 year contract and which was added on Audi 8 July 2020. Now the Toyota contract ended on the 16 Sep 2018 but the Accounts team kept debiting my mom for funds. Currently the car has not been mobile for a long time now and I'm not understanding why she is still being debited. Noone called her in 2018 to advise her that the contract has ended and if she would like to renew. Also I don't understand why the Debit order amount keeps fluctuating? We have spoken to Taylor Buys and Katlego Setlodi to cancel the Toyota tracker and that has not been done, instead like I mentioned we are being debited and the amount keeps fluctuating. My mother is a single parent of 3 who works hard and being pushed over by your call center agents is not on. They are rude whenever they call her and also the accounts team is literally taking bread from our mouth and they have been doing so since 2018. kindly sort this out and if no feedback is received and if she gets debited end of the month I will escalate this matter to the Ombudsman. sent on behalf of Annah Bopape ID number - 6608210363085 Sent by Daughter Gugu Bopape Contact number - 073 538 5026
265 replies
24 months ago
Electricity Billing not making sense
Good day Netvendor, We the residence of Greenlee Eco Estate have noticed that we are being overcharged when it comes to electricity. There is no way that I would recharge on the 13th, 19th and the 21st of April and this morning (22nd Apil) my account is in the negative. If you look at my account, I would recharge on a weekly basis but now it looks like I would need to recharge every 2 days. I am fully aware of the tariffs that went up from ESKOM but would like to hear your explanation when I'm only at home 35% of the day, I have no heater, lights and plugs off most of the day and this is just not making any sense to me.
53 replies
24 months ago
Vodacom Purchase Content
Good day Vodacom, I don't know what Purchase Content that has been added to the bill that I need to Pay on the 1stMay Please remove it, I don't know why or how I'm billed for something I never asked for!
106 replies
Review Distribution
5 Star
1 (1.694915254237288%)
4 Star
4 (6.779661016949152%)
3 Star
0 (0%)
2 Star
10 (16.949152542372882%)
1 Star
44 (74.57627118644068%)