*****ulent deductions

What a nightmare horrible service..... I cancelled my rain router on the 30th March returned to one of their branches the router... Same day received subscription cancellation email confirmation from rain..... On the 1st of April 2 days after cancelation..... I had subscription fee deducted from my bank account from rain for same router on my 1st attempt to query how was I debited I was told because subscription is still open on their end only after I receive an email of cancellation confirmation would I be taken off system..... When I mentioned I already received confirmation email then I was told it's possible mistake my case would be escalated to support group and would be responsible to help me further with refunds..... 2 days after complain I made second attempt via watsup to try get help, but I was told my subscription is still open only until I received a confirmation of email saying I cancelled only then I would be taken off..... Upon my explanation for the 2nd time that all that has already occurred I was then given a ticket number 32243150 and told query is escalated again..... 2 days after no communication from rain whatsoever I tried to get my refund again went through the same drill of same questions and answers this time I was given a number to call and follow up telephonically..... I called the number daily from the day I received all I get is a voice prompted answering machine with different options and nothing else no one has ever answered any of those options till to date am still awaiting my refund on my account *****ulent deductions after cancellation and confirmation email from rain that i cancelled and returned their router before end of the month of March but still charged for the month of April when I don't have the router anymore and all the information is on the system