Netx Tech t/a Xtend Fibre
1.2|78 reviews
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Kgauhelo M
1 reviews | Active since Member
08 Mar 2026, 20:02
bad sevce netx
hi I'm using netx fibre at home and ive been complaining about it. it has connectivity problems and when i call them one waits approximately an hour without answering. I've been having this problems for month and still paying for their unreliable service. I'm not happy at all shem this is day light *******
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Replies (53)Netx Tech t/a Xtend Fibre's replyOfficial
09 Mar 2026, 06:38Good day
Thank you for reaching out to us, and please accept our sincere apologies for the delayed assistance and the frustration this has caused. We truly understand how inconvenient and disappointing it must be to experience ongoing connectivity issues while also struggling to reach support.
We are very sorry that you have had to deal with these problems for such a long time, especially while continuing to pay for a service that has not been reliable. Your experience is not the level of service we aim to provide, and we completely understand your dissatisfaction.
Please be assured that your concerns are important to us, and we would like the opportunity to investigate and resolve the connectivity issues as soon as possible. Kindly provide us with your account details or contact information so that our technical team can assist you further.
Once again, we sincerely apologize for the inconvenience and thank you for your patience.
Thank you for reaching out to us, and please accept our sincere apologies for the delayed assistance and the frustration this has caused. We truly understand how inconvenient and disappointing it must be to experience ongoing connectivity issues while also struggling to reach support.
We are very sorry that you have had to deal with these problems for such a long time, especially while continuing to pay for a service that has not been reliable. Your experience is not the level of service we aim to provide, and we completely understand your dissatisfaction.
Please be assured that your concerns are important to us, and we would like the opportunity to investigate and resolve the connectivity issues as soon as possible. Kindly provide us with your account details or contact information so that our technical team can assist you further.
Once again, we sincerely apologize for the inconvenience and thank you for your patience.
Best regards,
Netx Tech t/a Xtend Fibre's reply09 Mar 2026, 06:38
Official
Good day
Thank you for reaching out to us, and please accept our sincere apologies for the delayed assistance and the frustration this has caused. We truly understand how inconvenient and disappointing it must be to experience ongoing connectivity issues while also struggling to reach support.
We are very sorry that you have had to deal with these problems for such a long time, especially while continuing to pay for a service that has not been reliable. Your experience is not the level of service we aim to provide, and we completely understand your dissatisfaction.
Please be assured that your concerns are important to us, and we would like the opportunity to investigate and resolve the connectivity issues as soon as possible. Kindly provide us with your account details or contact information so that our technical team can assist you further.
Once again, we sincerely apologize for the inconvenience and thank you for your patience.
Thank you for reaching out to us, and please accept our sincere apologies for the delayed assistance and the frustration this has caused. We truly understand how inconvenient and disappointing it must be to experience ongoing connectivity issues while also struggling to reach support.
We are very sorry that you have had to deal with these problems for such a long time, especially while continuing to pay for a service that has not been reliable. Your experience is not the level of service we aim to provide, and we completely understand your dissatisfaction.
Please be assured that your concerns are important to us, and we would like the opportunity to investigate and resolve the connectivity issues as soon as possible. Kindly provide us with your account details or contact information so that our technical team can assist you further.
Once again, we sincerely apologize for the inconvenience and thank you for your patience.
Best regards,