NT
Netx Tech t/a Xtend Fibre
Verified Business
NT
Netx Tech t/a Xtend Fibre
Verified Business
62 Reviews (last 12 months)
Responds in 34 hours 7 min
AI Review Summary
Based on recent customer reviews, Netx Tech t/a Xtend Fibre is one of the most poorly rated internet service providers customers have encountered. Recurring outages lasting days or weeks, near total communication blackouts, billing disputes involving services not received, and an overwhelmingly negative customer experience paint a picture of systemic failure across every core service dimension. Only a handful of positive experiences exist amidst widespread frustration.
Top Strengths:
- •Installation, Activation & Setup: A small number of customers report smooth, professional installations completed on time. One customer praised tidy work and stable connection from day one, but these experiences are rare outliers.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#31Ranked In Fibre & Broadband
34h 7mReply Time
-88 NPSUnlikely
Replied to 61% of negative reviews
Reply time on negative reviews: 35 hours 40 min
TrustIndex
0
Ranking
#31
in Fibre & Broadband
Avg Reply
34h 7m
NPS Score
-88
Recommended: Unlikely
Replied to 61% of negative reviews
Reply time on negative reviews: 35 hours 40 min
Review Distribution
1.2|62 Reviews
Jun '25 - May '26
5(3.3%)
4(1.7%)
3(0%)
2(1.7%)
1(93.3%)
5(3.3%)
4(1.7%)
3(0%)
2(1.7%)
1(93.3%)
Recent reviews (62)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKM
Kgauhelo M
1 reviews | Active since Jan 2020
8 Mar 2026, 20:02
bad sevce netx
hi I'm using netx fibre at home and ive been complaining about it. it has connectivity problems and when i call them one waits approximately an hour without answering. I've been having this problems for month and still paying for their unreliable service. I'm not happy at all shem this is day light *******
Helpful (0)
|Replies (0)KM
Kgauhelo M
1 reviews | Active since Jan 2020
8 Mar 2026, 20:02
bad sevce netx
hi I'm using netx fibre at home and ive been complaining about it. it has connectivity problems and when i call them one waits approximately an hour without answering. I've been having this problems for month and still paying for their unreliable service. I'm not happy at all shem this is day light *******
0
Replies (0)WO
Wessel O
1 reviews | Active since Jan 2020
23 Feb 2026, 08:41
Struisbult fiber
They take 2 weeks to repair a line and then they damage it again themselves no communication to when the line is going to be fixed. If you dont pay you are cut of immediately but as soon as they have a problem its your problem you are a **** company
Helpful (0)
|Replies (0)WO
Wessel O
1 reviews | Active since Jan 2020
23 Feb 2026, 08:41
Struisbult fiber
They take 2 weeks to repair a line and then they damage it again themselves no communication to when the line is going to be fixed. If you dont pay you are cut of immediately but as soon as they have a problem its your problem you are a **** company
0
Replies (0)DO
DesirAA(C) Olivier
1 reviews | Active since Jan 2020
21 Feb 2026, 15:47
Pathetic Disgusting Poor Service
Terrible, terrible, terrible service provider. Our wifi in the area has been off since 14/02 and when you phone Cool Ideas they say it is the work of Netx Tech. All they say is no ETR, no ETR, no ETR. Netx has not even been working at the site of the problem for the last two days when we drive past. They left the whole and all the cables like that and does not care if they leave us without wifi. I have to work and study from home and now it is costing me my work and my job and my studies as I am unable to complete assignments and attend classes. Who will cover this? Who cares? No one not NetX and not Cool Ideas either. Why should you because you have connectivity wherever you are so you dont care that we have been sitting without connectivity for more than seven days. Pathetic and disgusting. How are you even allowed to operate? Pathetic and poor service. You should be ashamed!!!!!
Helpful (0)
|Replies (0)DO
DesirAA(C) Olivier
1 reviews | Active since Jan 2020
21 Feb 2026, 15:47
Pathetic Disgusting Poor Service
Terrible, terrible, terrible service provider. Our wifi in the area has been off since 14/02 and when you phone Cool Ideas they say it is the work of Netx Tech. All they say is no ETR, no ETR, no ETR. Netx has not even been working at the site of the problem for the last two days when we drive past. They left the whole and all the cables like that and does not care if they leave us without wifi. I have to work and study from home and now it is costing me my work and my job and my studies as I am unable to complete assignments and attend classes. Who will cover this? Who cares? No one not NetX and not Cool Ideas either. Why should you because you have connectivity wherever you are so you dont care that we have been sitting without connectivity for more than seven days. Pathetic and disgusting. How are you even allowed to operate? Pathetic and poor service. You should be ashamed!!!!!
0
Replies (0)MP
Mmamiya P
1 reviews | Active since Jan 2020
16 Feb 2026, 07:19
Worst Service!!!Disgusting to say the least.
This company is by far the worst. They are so shameless that even this year after fighting and numerous complains they still ignore communication. Their connection just goes off and they don't assist when you ask for help. How are they still in business?What kind of arrogance and disrespect is this to customers?
Helpful (0)
|Replies (0)MP
Mmamiya P
1 reviews | Active since Jan 2020
16 Feb 2026, 07:19
Worst Service!!!Disgusting to say the least.
This company is by far the worst. They are so shameless that even this year after fighting and numerous complains they still ignore communication. Their connection just goes off and they don't assist when you ask for help. How are they still in business?What kind of arrogance and disrespect is this to customers?
0
Replies (0)AP
Aron P
1 reviews | Active since Jan 2020
20 Jan 2026, 18:49
Improved uptime. UPS offers
Reliability has improved! Thanks to Zanele and Johannes for the great support. My only complaint is the backup battery life during power outages, it doesn't even last an hour. I’d also like to see them offer UPS deals to customers like other ISPs do.
Helpful (0)
|Replies (0)AP
Aron P
1 reviews | Active since Jan 2020
20 Jan 2026, 18:49
Improved uptime. UPS offers
Reliability has improved! Thanks to Zanele and Johannes for the great support. My only complaint is the backup battery life during power outages, it doesn't even last an hour. I’d also like to see them offer UPS deals to customers like other ISPs do.
0
Replies (0)ZM
Zama M
1 reviews | Active since Jan 2020
12 Jan 2026, 10:15
Ridiculous, pathetic wifi/ fibre network, horrible customer service in South Africa.
They installed this nonsense and it worked for two days and it stopped working, I called the technicians that installed it and they came to replace the router within a week. It worked for a week and when it started raining it stopped again and i called, emailed and never received any assistance, a week later someone called and and said I owe them R850 and i need to pay them, yet when they promoted it they told me its free for two months, and besides the router never worked successfully, it was always faulty, do not subscribe with these people, no service, you will get stressed daily, for us that are working from home this is ridiculous, painful to deals with their call center, they cannot be reached, you need to call them for a week to get hold of them to help you, you will pay for the the service you never had.
Helpful (0)
|Replies (0)ZM
Zama M
1 reviews | Active since Jan 2020
12 Jan 2026, 10:15
Ridiculous, pathetic wifi/ fibre network, horrible customer service in South Africa.
They installed this nonsense and it worked for two days and it stopped working, I called the technicians that installed it and they came to replace the router within a week. It worked for a week and when it started raining it stopped again and i called, emailed and never received any assistance, a week later someone called and and said I owe them R850 and i need to pay them, yet when they promoted it they told me its free for two months, and besides the router never worked successfully, it was always faulty, do not subscribe with these people, no service, you will get stressed daily, for us that are working from home this is ridiculous, painful to deals with their call center, they cannot be reached, you need to call them for a week to get hold of them to help you, you will pay for the the service you never had.
0
Replies (0)PH
Pieter H
1 reviews | Active since Jan 2020
8 Jan 2026, 08:37
Fiber line
The employees is company are inconsiderate and unprofessional. I sent them numerous WhatsApp texts and emails concerning my internet connection that was cut off but they have ignored them because they have no regard and respect for their clients.I went as far as calling them they not answering their phones.Since I have been using their services never have I ever gotten hold of them on the phone because they never pick up ev...
Helpful (0)
|Replies (0)PH
Pieter H
1 reviews | Active since Jan 2020
8 Jan 2026, 08:37
Fiber line
The employees is company are inconsiderate and unprofessional. I sent them numerous WhatsApp texts and emails concerning my internet connection that was cut off but they have ignored them because they have no regard and respect for their clients.I went as far as calling them they not answering their phones.Since I have been using their services never have I ever gotten hold of them on the phone because they never pick up ev...
0
Replies (0)LM
Lefa M
1 reviews | Active since Jan 2020
24 Dec 2025, 12:01
Horrible customer service
I called this people about the network in my area, only to be told I owe R1100,00 I ask for the statement and suddenly they told me I owe R550,00 I send them receipts to show them I'm not behind with my payments. Now they don't answer my phone and the emails I sent them. Just imagine holidays without wifi.
Helpful (0)
|Replies (0)LM
Lefa M
1 reviews | Active since Jan 2020
24 Dec 2025, 12:01
Horrible customer service
I called this people about the network in my area, only to be told I owe R1100,00 I ask for the statement and suddenly they told me I owe R550,00 I send them receipts to show them I'm not behind with my payments. Now they don't answer my phone and the emails I sent them. Just imagine holidays without wifi.
0
Replies (0)