Wynnecent N

Active since Jan 2024

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6 reviews

3 months ago

Xtend Fibre ignores customers while charging full price

Xtend Fibre continues to provide disappointing service in Villa Lisa year after year. Certain households are left without internet for long periods, yet the company keeps blaming ‘infrastructure issues.’ If this is truly an infrastructure problem, then why are only selected houses affected while others remain fully connected? Their customer service is just as frustrating as the outages. Calls are ignored for hours, and their WhatsApp support is flooded with automated AI responses that seem designed to dismiss customers rather than assist them. There is little to no accountability, no proper communication, and no urgency in resolving issues affecting paying clients. Customers are expected to pay full monthly fees regardless of downtime, poor support, and unreliable service. For a company that depends on customer trust, this level of service is unacceptable and raises serious concerns about how they value their clients💔💔💔💔

1 reply

Netx Tech t/a Xtend Fibre

3 months ago

Network interruption

I reported a fault with my Xtend service on Wednesday last week and I have still not received any response or resolution. It is very disappointing to pay for a service that is not working and then be ignored when support is requested. I expected at least communication or an update by now, but there has been nothing. Please urgently attend to this matter and restore the service as soon as possible.

0 replies

Netx Tech t/a Xtend Fibre

10 months ago

Continuous Fibre service downtime

I’m from Villa Lisa and recently left a review about Xtend Fibre. At first, they blamed network outages on municipal delays, then on batteries, and now they’re claiming vandalism. What’s frustrating is that for the past week, the network goes down every night at 19:00 and only returns the next morning around 07:50. This has been going on for three months with a new excuse each time. They will shift the blame onto the company digging for fibre in the area. As a community, we’re fed up with their empty promises. Stay away from Xtend Fibre in Villa Lisa we paid for a service we barely received.

1 reply

Netx Tech t/a Xtend Fibre

10 months ago

Useless 3 Months of Excuses, No Service – Avoid Xtend Fibre

Public Warning: Xtend Fibre – Villa Lisa For the third month running, residents of Villa Lisa have been paying Xtend Fibre for a service that is completely useless. Daily network interruptions, empty excuses, and constant blame-shifting to the municipality show utter incompetence and zero respect for paying customers. We are paying for a service we cannot use, yet Xtend Fibre continues to fail, stall, and promise nothing of value. This is more than negligence — it is unprofessional, irresponsible, and unacceptable. Xtend Fibre, your customers deserve reliable service, accountability, and immediate resolution. Anything less proves that you are not fit to deliver what you charge for. – Khuthala, Villa Lisa

4 replies

Vodacom

31 months ago

Vodacom

The unpleasant experience continues with Vodacom, last week Friday I received a call from one of their representatives M****ha very rude lady who threatened to end the call. This whole thing is degrading my relationship with Vodacom.The response I’m getting it’s different from what Sisipho promised saying payment arrangements will be made.The data refill was cancelled In Sep 2023 but I owe them for Sep and Oct 2023 as per their representative M****ha it’s a total of R6330.22. When I asked for the print out for the usage of the data refill allocated to my line, she said time stamp cannot be shared with me unless it’s a court case and it can only be given to my lawyer. She discount me with 50% of the R6330.22 which is R3 165.11 . She advised me to call them as soon as it’s showing in my statement. Today the 12 of Jan I called them and spoke to Domakatso Noe from accounts dept that mentioned that my lines has been suspended this morning from making calls. What pains me most is my 2 other lines that under this account are up to date with payment has been suspended as well . If Vodacom acted immediately with my dispute my name wouldn’t be in this *** stall. The discount amount is now R3721.27 their figures keep increasing and changing.

2 replies

Vodacom

32 months ago

Vodacom is a ****

In September 2024 I received an invoice showing an amount of 4338.46 that I owe. I immediately called Vodacom and I was told I clicked something that allows to get a data refill of R 3564.46 that was a shock. I then cancelled it immediately but that did not help I now owe Vodacom R 9711.73 this data refill was not cancelled from September when I made a call the reg number given was ***. I called them again spoke to Sisipho who said she’s a manager and promised to cancel this. Nothing happened I don’t need this data refill of theirs I’ve got a fibre with Newcofibre and a rooter from work . 5 November 2023 I went to Vodacom Eastrandmall an email was sent to Vodacom accounts . I did not get any call regarding the matter each time you call Vodacom you get empty promises to fix this matter. We are talking of money here.17 Nov 2023 I spoke to Lungi who said it takes 3-5 working days for cancellation I asked her for a ref number she said it’s my cell number ***. Vodacom **** me with online messages. I don’t need their data refill. 22 November 2023 I spoke to Lucia Makgosana who promised to escalate this matter nothing happened I’m still getting billed. I honestly think that Vodacom employees don’t know what they are there for. Is Vodacom keeping to their statement of helping everybody live better or they are a ****? 22 Dec 2023 I went back to East Rand Mall Vodacom shop and I was assisted by Setho who said it straight that she can’t help me, she then called vodaworld and I spoke to Sizwe Msimango with ref 10:23 QC*** told me that he had escalated the matter to the cancellation department and they will call me , to date no one called me from that department. 28 Dec 2023 I spoke to Sibusiso then she transferred me to the billing dept I spoke to Anica who said her manager by the name of Zanele will call me back after an hour, indeed she called after 3 hours and did not help me with any thing instead she transferred me to dispute department and the called died. I called back spoke to Prudence Mkubiyani and I was told that Zanele will call me after an hour again to date no call from Zanele. 29 Dec 2023 I called again and spoke to Babalwa and she just left me hanging. 29 Dec 2023 I called and I spoke to Tshepiso Dlamini who mentioned that my account is with the dispute dept the only this I can do is to pay my normal bill, he gave me the amount of R2455 of which I paid on the 2 nd Jan 2024. He also mentioned that since I’m disputing the invoice the debit order will be stopped so that I can pay manually ref number for the call is Tshepiso Dlamini. 30 Dec 2023 I called and spoke to Mbhalenhle nothing happened just said will unlock my numbers and they were not unlocked. How can Vodacom suspend my other 2 numbers when I’m paying even the number in dispute I’m paying for it except the amount that im disputing from R 3564.46 to R 7375.06 now it’s R 9711.73.2 Jan 2024 I spoke to Nathan who said my account is no longer in arrears but still my lines were suspended and it will only take 4 hrs to be reinstated nothing happened after 4 hours. 3 rd Jan 2024 i spoke to Nonhlanhla Kunene who said the same thing as Nathan that my account is not in arrears but it will take 48 hours for it to be reinstated nothing happened. Today the 4th Jan 2024 I called and I was told I owe R9 711.73. This is not the first incident Vodacom is ****ming me I paid for a phone that was delivered not working for 2 years. I’ve been a loyal customer with them for 2 decade and this is what I get. Vodacom agents don’t speak the same language even when working for the same department, this is shocking how do they rate their work performance it’s taking them forever to cancel just a data refill that I don’t want and I will never wake up wanting it. If their culture focuses on trust where is trust in my situation. Do I belong to Vodacom definitely no after celebrating my 20th anniversary with them . This is the plate of **** I get.where is their loyalty that they preach in their spirit

2 replies

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1 Star

6 (100%)

Wynnecent N

Reviews

Xtend Fibre ignores customers while charging full price

Network interruption

Continuous Fibre service downtime

Useless 3 Months of Excuses, No Service – Avoid Xtend Fibre

Vodacom

Vodacom is a ****

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