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JM

Juraida M

Active since Dec 2022

6

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6 reviews

Netx Tech t/a Xtend Fibre

3 months ago

Worse internet

Extremely unhappy. Been logging ticket numbers but no technicians come to assist with the issues. My internet has been dropping for a few months I've been calling emailing and WhatsApping with no help.. They reboot on their side and say it's sorted and hour later it's down again.. When you try to contact them then you don't get through or they wait for a Friday and say the technicians can't come over the weekend. I spoke to Johan last week he said if the internet drops again he will get a technician to come see what's wrong it's a whole week later still nothing he doesn't even reply to the emails anymore... Tickets 7*** for now that I can remember...

2 replies

Netx Tech t/a Xtend Fibre

8 months ago

Limitless connection

It's been a whole week trying to get service I logged so many tickets explaining my issue with the internet ticket number ******. Each time I try to reach out they say it's fine. My internet hasnt been stable for a while then was on orange light the technicians came and said I need to log another ticket requesting a new router they send out technicians but everytime they do want to change the router the technicians say they closed the ticket I must log another ticket it's been months..this whole week I've been emailing showing my internet is down and now it's Friday afternoon and there's no connection at all I'm on orange light again.only receive remote emails from them and invoice emails.. Is there even a manager or supervisor or someone that is willing to help.

0 replies

Netx Tech t/a Xtend Fibre

10 months ago

No service no way to contact them

One place that gives bad service.. Reported an issue for about 3 weeks. Then last week their technicians came as I had 3 orange lights they then said log another ticket for a new router since they came and did whatever the strength has been so bad it's like I don't have wifi at all. None of their numbers work begging for service like this is frustrating. Tickets ***237

0 replies

Netx Tech t/a Xtend Fibre

10 months ago

Bad service worse service

As a paying customer we which receive some sort of service.. 2 weeks I've been trying to get hold of them no answer yet they reply on what's app. None of the numbers I call go through. I have ticket numbers as my router is 3 orange lights. 860 and 873..the only communication we get is the invoice.. When trying to get hold of them.. They send a remote email and that's it. They promised to call they don't. Nothing gets done but they send a email saying your issue is resolved.

6 replies

Linteg Fibre (Pty) Ltd

40 months ago

Poor service

Firstly I would like to start by saying the service we are receiving in our area is down right pathetic. Since Saturday 29th April 2023 my wifi hasn't been working came right on Sunday morning. I called linteg on Tuesday morning as the wifi went of at 6am I then further explained the problem I experienced the weekend, the consultant insisted it wasn't off. Going forward I said it's not connected right now he said yes we are aware of the outage in your area and the technician will be there shortly and you should be up and running in an hour. Today Wednesday at 6 a.m the same repeated I waited for 8 a.m and called linteg. I spoke to a consultant by the name of Simon he rebooted and I was fine told all the others in the community to do as he instructed my wifi was up and running. Later today after loadshedding my router has been off and is showing orange lights I tried contacting linteg after numerous calls I finally got hold of someone by the name of Brian. I explained my problem to him and said he will send a technician and when come I should pay for damages as it sounds like I tampered with it. No I did not touch anything when I see any wrong I call linteg straight. I am not the only person in my area who is experiencing the same problem and this isn't the first time this happened. Why would I even tamper with something I need and use every day. The way your consultants approach clients aren't professional the way you speak can change the meaning of something. People are so quick to push the blame on something else. Fix the problem we are paying for services which we are not receiving. Ticket number. 83095. Thank you. Juraida Moosa.

0 replies

Linteg Fibre (Pty) Ltd

45 months ago

Bad fibre

Linteg Fibre was first very helpful, the service from the called center gave was outstanding but now it's just horrible. Last week we had a problem with our Fibre in the area it was fixed 3days later. Since that outage my connection hasn't been good so I called 3 different days. I'm still waiting for a technician or a call back to come and sort out the problem.. I don't know if its the route as I explained to them on the phone since the outage in my area my router has 1 bar and my connection is really bad...when I called on Friday they said it's my package.. So funny all this time is was fine on this package but suddenly it's a problem.. I explained that it was fine before the outage in our area and when that was resolved my connection wasn't like before but the staff keep saying it the package. They haven't sent technician to see if it's my router or what. They just say change the package but all this time it was fine. After numerous calls I'm still waiting but no one calls back no one sends anymore to fix the problem or even check it out. My connection was fine before but now it's just bad when I call they say I must upgrade my package which was perfectly fine before .. Service is getting bad.. Now I don't know if it's worth continuing with linteg Fibre. Everyone in my area is unhappy with the service from linteg Linteg you can do better then these excuses.

1 reply

Review Distribution

5 Star

0 (0%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

6 (100%)

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