Netx Tech t/a Xtend Fibre
Verified Business
|1.2|47 Reviews (last 12 months)|Responds in 16h 38m
Netx Tech t/a Xtend Fibre
Verified Business
|1.2
47 Reviews (last 12 months)
Responds in 16h 38m
Scores reflect the Overall AI Score for each category
Netx Tech t/a Xtend Fibre
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Netx Tech t/a Xtend Fibre is described as deeply unreliable, with customers reporting prolonged outages, unanswered calls, ignored emails and WhatsApp messages, and debit orders that continue while service is suspended. A small number of customers praise smooth installations and helpful staff, but the overwhelming sentiment points to systemic failures in service delivery, communication, and account handling across multiple regions.
Replied to 73% of negative reviews
Reply time on negative reviews: 17h 17m
TrustIndex
2.4
Ranking
#36
in Fibre & Broadband
Reply Time
16h 38m
NPS Score
-64
Recommended: Unlikely
Replied to 73% of negative reviews
Reply time on negative reviews: 17h 17m
Sep '25 - Aug '26
Based on recent customer reviews, Netx Tech t/a Xtend Fibre is described as deeply unreliable, with customers reporting prolonged outages, unanswered calls, ignored emails and WhatsApp messages, and debit orders that continue while service is suspended. A small number of customers praise smooth installations and helpful staff, but the overwhelming sentiment points to systemic failures in service delivery, communication, and account handling across multiple regions.
Netx Tech t/a Xtend Fibre has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 47 reviews in the last 12 months. They reply to 73% of negative reviews, typically within 17 hours 17 min. Hellopeter has tracked Netx Tech t/a Xtend Fibre across 81 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2024
Xtend Fibre continues to provide disappointing service in Villa Lisa year after year. Certain households are left without internet for long periods, yet the company keeps blaming ‘infrastructure issues.’ If this is truly an infrastructure problem, then why are only selected houses affected while others remain fully connected? Their customer service is just as frustrating as the outages. Calls are ignored for hours, and their WhatsApp support is flooded with automated AI responses that seem designed to dismiss customers rather than assist them. There is little to no accountability, no proper communication, and no urgency in resolving issues affecting paying clients. Customers are expected to pay full monthly fees regardless of downtime, poor support, and unreliable service. For a company that depends on customer trust, this level of service is unacceptable and raises serious concerns about how they value their clients💔💔💔💔
1 reviews | Active since Jan 2024
Xtend Fibre continues to provide disappointing service in Villa Lisa year after year. Certain households are left without internet for long periods, yet the company keeps blaming ‘infrastructure issues.’ If this is truly an infrastructure problem, then why are only selected houses affected while others remain fully connected? Their customer service is just as frustrating as the outages. Calls are ignored for hours, and their WhatsApp support is flooded with automated AI responses that seem designed to dismiss customers rather than assist them. There is little to no accountability, no proper communication, and no urgency in resolving issues affecting paying clients. Customers are expected to pay full monthly fees regardless of downtime, poor support, and unreliable service. For a company that depends on customer trust, this level of service is unacceptable and raises serious concerns about how they value their clients💔💔💔💔
1 reviews | Active since Dec 2022
Extremely unhappy. Been logging ticket numbers but no technicians come to assist with the issues. My internet has been dropping for a few months I've been calling emailing and WhatsApping with no help.. They reboot on their side and say it's sorted and hour later it's down again.. When you try to contact them then you don't get through or they wait for a Friday and say the technicians can't come over the weekend. I spoke to Johan last week he said if the internet drops again he will get a technician to come see what's wrong it's a whole week later still nothing he doesn't even reply to the emails anymore... Tickets 7*** for now that I can remember...
1 reviews | Active since Dec 2022
Extremely unhappy. Been logging ticket numbers but no technicians come to assist with the issues. My internet has been dropping for a few months I've been calling emailing and WhatsApping with no help.. They reboot on their side and say it's sorted and hour later it's down again.. When you try to contact them then you don't get through or they wait for a Friday and say the technicians can't come over the weekend. I spoke to Johan last week he said if the internet drops again he will get a technician to come see what's wrong it's a whole week later still nothing he doesn't even reply to the emails anymore... Tickets 7*** for now that I can remember...
1 reviews | Active since Mar 2024
I cannot belive that we still have companies that lacks customer service here in SA like this one,Its beyond terrible.I signed up on Monday as new customer, First no acknowledgement of my application, I had to call late to get the order processed. Since then no one has contacted me for installation, They are quite and unbothered. sent email no response, try calling, Its always there is no any consultant on the line. Since when do we have to beg to get services that we are gonna pay for.I dont understand why my area replaced Linteg with this useless company.I haven,t even started using their services but already unhappy and annoyed. Whats so difficult with doing an installation. Since Monday, A ship that departed from China the end of the world arrived in SA and drove back and arrived back in China,they cannot do an installation here in Fleurhof for 1 house or schedule an installation appointment. With such frustrations, I am sure support and maintenance is more than terrible for their clients. They do not care and they seem very relaxed and unbothered. Its either they do not know what they are doing or incompetence at its worst.Can’t deal with nosense, Im just going to opt for alternatives.I was with Linteg and their customer service was far way better than chancers. Very Annoyed.
1 reviews | Active since Mar 2024
I cannot belive that we still have companies that lacks customer service here in SA like this one,Its beyond terrible.I signed up on Monday as new customer, First no acknowledgement of my application, I had to call late to get the order processed. Since then no one has contacted me for installation, They are quite and unbothered. sent email no response, try calling, Its always there is no any consultant on the line. Since when do we have to beg to get services that we are gonna pay for.I dont understand why my area replaced Linteg with this useless company.I haven,t even started using their services but already unhappy and annoyed. Whats so difficult with doing an installation. Since Monday, A ship that departed from China the end of the world arrived in SA and drove back and arrived back in China,they cannot do an installation here in Fleurhof for 1 house or schedule an installation appointment. With such frustrations, I am sure support and maintenance is more than terrible for their clients. They do not care and they seem very relaxed and unbothered. Its either they do not know what they are doing or incompetence at its worst.Can’t deal with nosense, Im just going to opt for alternatives.I was with Linteg and their customer service was far way better than chancers. Very Annoyed.
1 reviews | Active since Sept 2023
Following our last interaction via countless calls, emails, we were advised that a technician would be dispatched to address the issue. That has been 4 days, 10hrs ago. Up to now, no technician has arrived, and we have received no communication whatsoever regarding a scheduled time or any update on the visit. This is yet another failure in what has already been an unacceptable experience. We not only without a service we have paid for, but we are now also unable to plan our days due to the complete absence of information.
1 reviews | Active since Sept 2023
Following our last interaction via countless calls, emails, we were advised that a technician would be dispatched to address the issue. That has been 4 days, 10hrs ago. Up to now, no technician has arrived, and we have received no communication whatsoever regarding a scheduled time or any update on the visit. This is yet another failure in what has already been an unacceptable experience. We not only without a service we have paid for, but we are now also unable to plan our days due to the complete absence of information.
1 reviews | Active since Jan 2024
I reported a fault with my Xtend service on Wednesday last week and I have still not received any response or resolution. It is very disappointing to pay for a service that is not working and then be ignored when support is requested. I expected at least communication or an update by now, but there has been nothing. Please urgently attend to this matter and restore the service as soon as possible.
1 reviews | Active since Jan 2024
I reported a fault with my Xtend service on Wednesday last week and I have still not received any response or resolution. It is very disappointing to pay for a service that is not working and then be ignored when support is requested. I expected at least communication or an update by now, but there has been nothing. Please urgently attend to this matter and restore the service as soon as possible.
1 reviews | Active since Sept 2015
We were so happy that fiber was finally availabile in our area. We subscribed immediately, paid the subscription a month in advance as per the month to month contract stipulation. I the 2 weeks that we have had our fiber we were only able to use 8 days of uninterrupted fiber. 1st we had problems with the router / receiver. Now cables is damaged and again we can't use our fiber, I know again as per contract it is situation out of their control but as advertised "uninterrupted services" was one of the main reasons we signed. Not happy asking for a cancelation of subscription document now every excuse possible is being used "the fiber line damage is out of their control" but they can't even give a ETA of service restoration,wl which now in turn is costing me a fortune to buy data bundles resulting a 3 days data bundles costing more than the fiber subscription in a month. I want to cancel my subscription and I want the form! Talked to other residents in our suburb and apparently this is a ongoing problem then I'd rather go back to LTE wifi never had problems pay for what you get.
1 reviews | Active since Sept 2015
We were so happy that fiber was finally availabile in our area. We subscribed immediately, paid the subscription a month in advance as per the month to month contract stipulation. I the 2 weeks that we have had our fiber we were only able to use 8 days of uninterrupted fiber. 1st we had problems with the router / receiver. Now cables is damaged and again we can't use our fiber, I know again as per contract it is situation out of their control but as advertised "uninterrupted services" was one of the main reasons we signed. Not happy asking for a cancelation of subscription document now every excuse possible is being used "the fiber line damage is out of their control" but they can't even give a ETA of service restoration,wl which now in turn is costing me a fortune to buy data bundles resulting a 3 days data bundles costing more than the fiber subscription in a month. I want to cancel my subscription and I want the form! Talked to other residents in our suburb and apparently this is a ongoing problem then I'd rather go back to LTE wifi never had problems pay for what you get.
1 reviews | Active since Dec 2025
Its 4 days and we still dont have fibre they promise to call me and nobody called me we dont even have wifi is this the service they give. They dont even have a technician in the area what kind of company is that with no back up service
1 reviews | Active since Dec 2025
Its 4 days and we still dont have fibre they promise to call me and nobody called me we dont even have wifi is this the service they give. They dont even have a technician in the area what kind of company is that with no back up service