NA
New Age Group
Unclaimed Business
NA
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
21 Feb 2024, 08:00
5-Star Shoutout to New Age Group: Customer Service Heroes, Especially Jaco Veldsman!
If you're looking for a store that truly prioritizes customer satisfaction, look no further than New Age Group! My recent experience with a faulty Hisense TV was a frustrating ordeal, but New Age Group's exceptional customer service, particularly from Jaco Veldsman, turned it into a positive one. Here's why New Age Group deserves your business: The TV nightmare: • Purchased a Hisense 65" U8K TV with multiple issues (display defects, streaming problems, etc.). • Hisense response was disappointing: refused replacement, and offered only a refund which I didn’t want as the price had gone up drastically since December specials. • Dealt with misleading sales tactics and poor customer service from Hisense. New Age Group steps in: • Despite not being responsible for the faulty product, they went above and beyond to help. • Jaco Veldsman, specifically, championed my case. He offered to source a replacement TV from another store at their own expense! Talk about exceeding expectations! • Throughout the process, Jaco communicated clearly, kept me updated, and genuinely cared about my satisfaction. Contrast in service: • Hisense: Unresponsive, misleading, unhelpful. • New Age Group: Proactive, transparent, genuinely concerned about my satisfaction, especially through Jaco's efforts. Final verdict: If you value excellent customer service and a company that stands behind its products, New Age Group is the clear winner. Their dedication to their customers is simply unmatched, and Jaco Veldsman epitomizes their commitment. Thank you, New Age Group and Jaco, for restoring my faith in good business practices!
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Anonymous
1 reviews | Active since Jan 2020
21 Feb 2024, 08:00
5-Star Shoutout to New Age Group: Customer Service Heroes, Especially Jaco Veldsman!
If you're looking for a store that truly prioritizes customer satisfaction, look no further than New Age Group! My recent experience with a faulty Hisense TV was a frustrating ordeal, but New Age Group's exceptional customer service, particularly from Jaco Veldsman, turned it into a positive one. Here's why New Age Group deserves your business: The TV nightmare: • Purchased a Hisense 65" U8K TV with multiple issues (display defects, streaming problems, etc.). • Hisense response was disappointing: refused replacement, and offered only a refund which I didn’t want as the price had gone up drastically since December specials. • Dealt with misleading sales tactics and poor customer service from Hisense. New Age Group steps in: • Despite not being responsible for the faulty product, they went above and beyond to help. • Jaco Veldsman, specifically, championed my case. He offered to source a replacement TV from another store at their own expense! Talk about exceeding expectations! • Throughout the process, Jaco communicated clearly, kept me updated, and genuinely cared about my satisfaction. Contrast in service: • Hisense: Unresponsive, misleading, unhelpful. • New Age Group: Proactive, transparent, genuinely concerned about my satisfaction, especially through Jaco's efforts. Final verdict: If you value excellent customer service and a company that stands behind its products, New Age Group is the clear winner. Their dedication to their customers is simply unmatched, and Jaco Veldsman epitomizes their commitment. Thank you, New Age Group and Jaco, for restoring my faith in good business practices!
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