Active since Feb 2017
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19 reviews4 months ago
PROCEDURAL FAILURE LED TO R7,300 LOSS
I am lodging a formal complaint against MSC Cruises South Africa regarding severe technical and procedural failures, agent misrepresentation, a massive financial loss of R7,300, and the ******** refusal to cancel the booking. Timeline of Events & Failures (The R7,300 Loss Causation): Friday, 28th Nov (Black Friday): Initial booking made (Original Base Price: R19,696). My account was immediately inaccessible due to MSC’s technical failure. I was told to email support and was promised a 24-hour response, which never happened. Monday, 1st Dec: While still locked out, I realized I had mistakenly booked the wrong cruise itinerary. Crucial Point: If the login issue had been fixed on Friday (which agent Irene later proved was a "quick fix"), I would have seen my mistake, corrected the itinerary, and avoided the R3,600 upgrade purchase made on Monday—preventing the entire R7,300 financial loss. Tuesday, 2nd Dec: I was unable to resolve the issue with agent Palesa Motsapi (unhelpful, refused escalation, failed to call back) despite four call attempts. Wednesday, 3rd Dec (Call 4): After Irene fixed the login, she retracted an initial settlement offer, imposing the final penalty: R7,300 (R3,700 loss of Black Friday discount + R3,600 forfeited upgrade fee) for a downgraded room. Refusal to Cancel: At this point of misrepresentation and massive financial penalty, I immediately requested full cancellation and a full refund. This request was denied by the manager, Nobuhle, who refused to speak with me directly. Demand: I demand the immediate full cancellation of the booking and a 100% refund of all monies paid to date. The direct causation of the R7,300 loss is MSC's procedural failure to fix a simple login issue, which prevented me from correcting my booking mistake in time.
0 replies
15 months ago
Appalling Service and Unresponsiveness
I am extremely disappointed with the service I have received from 1-Grid. On Monday, I requested a simple domain change for my web hosting and email account. I was assured it would be handled promptly, but days later, I'm still left in the dark. My attempts to contact their support have been met with endless hold times, dropped calls, and messages stating no agents are available. This complete lack of communication and disregard for customer inquiries is unacceptable. I'm left with a domain change that hasn't been processed and a sense of frustration with 1-Grid's abysmal customer service. Based on this experience, I can only give them a one-star rating. I urge others to consider this review before choosing 1-Grid as their hosting provider.
0 replies
22 months ago
Beaufor Mustard Mislabeled at Italian Deli Online
Disappointed by Hidden Ingredient I recently purchased Beaufor Mustard from Italian Deli Online based on their website description, which advertised the product as containing only four natural ingredients: water, mustard seeds, vinegar, and salt. This transparency regarding ingredients was important to me, as I specifically avoid products with preservatives. Unfortunately, upon receiving the mustard, I discovered it actually has a fifth ingredient - sodium bisulfite, a preservative. This hidden ingredient was not listed on the website, and I would not have purchased the product if the information had been accurate. Transparency Matters Transparency is crucial, especially for food products. Italian Deli Online should update their product description to reflect the complete list of ingredients. This would allow customers to make informed decisions based on their dietary needs and preferences. Overall, a Disappointing Experience This misleading information significantly impacted my experience. Having to discover a hidden ingredient and deal with the return process is frustrating.
0 replies
24 months ago
Disappointed by Unexpected Fees & Poor Service
I recently received a R970 charge for my Ikhokaha SIM after not using it for 2 years. I believed it was a pay-as-you-go plan and you only pay R49 for the month you use it for making a transaction based on the information provided at purchase. Also if I had received an invoice I would have been made aware that I need to pay. when I did use their service after 2 years of inactivity I used my phone to make the transaction and still didn’t use the SIM. Key Issues: • Hidden Inactivity Fees: I was unaware of potential monthly fees until receiving this large charge for the SIM after 2 years. • Lack of Communication: I received no monthly statements informing me of these fees or the need to cancel if not in use. • Long Hold Times & Dropped Calls: Reaching customer service resulted in extended hold times when attempting to speak with a manager about the charges. The call was then dropped after 30 minutes, with no follow-up attempt to reach me. • Misleading Advertising: Ikhokaha's website advertises "no hidden costs," which contradicts my experience. Recommendation: While the service may be adequate, the hidden fees, lack of communication, and poor customer service were significant drawbacks. I recommend potential customers thoroughly research Ikhokaha's pricing structure, particularly regarding inactivity fees and hidden costs to owning the device, before signing up. Considering alternative providers might be prudent to avoid similar frustrations.
212 replies
26 months ago
5-Star Shoutout to New Age Group: Customer Service Heroes, Especially Jaco Veldsman!
If you're looking for a store that truly prioritizes customer satisfaction, look no further than New Age Group! My recent experience with a faulty Hisense TV was a frustrating ordeal, but New Age Group's exceptional customer service, particularly from Jaco Veldsman, turned it into a positive one. Here's why New Age Group deserves your business: The TV nightmare: • Purchased a Hisense 65" U8K TV with multiple issues (display defects, streaming problems, etc.). • Hisense response was disappointing: refused replacement, and offered only a refund which I didn’t want as the price had gone up drastically since December specials. • Dealt with misleading sales tactics and poor customer service from Hisense. New Age Group steps in: • Despite not being responsible for the faulty product, they went above and beyond to help. • Jaco Veldsman, specifically, championed my case. He offered to source a replacement TV from another store at their own expense! Talk about exceeding expectations! • Throughout the process, Jaco communicated clearly, kept me updated, and genuinely cared about my satisfaction. Contrast in service: • Hisense: Unresponsive, misleading, unhelpful. • New Age Group: Proactive, transparent, genuinely concerned about my satisfaction, especially through Jaco's efforts. Final verdict: If you value excellent customer service and a company that stands behind its products, New Age Group is the clear winner. Their dedication to their customers is simply unmatched, and Jaco Veldsman epitomizes their commitment. Thank you, New Age Group and Jaco, for restoring my faith in good business practices!
0 replies
26 months ago
Hisense: Defective TV Nightmare!
Avoid Hisense at all costs! My experience with their 65" U8K TV was an absolute nightmare, leaving me frustrated, financially burdened, and without a working TV since 22 December 2023. My issues: • Faulty out of the box: Display defects, streaming limitations, freezing videos, voice activation chaos, and YouTube failing to meet specs. • Hisense's response: A constant struggle. Refused replacement, offered only refund which would force me to pay more elsewhere as bought the TV on December Sales. Misleading sales tactics. Poor customer service: unresponsive agents, long wait times, and broken promises. • Even the replacement was faulty! Eventually, after over a month and a half they said they would replace it. Despite requesting a pre-delivery check, I received another defective unit with similar issues. My advice: RUN, don't walk, away from Hisense! Their products are unreliable, their customer service is appalling, and they force you to jump through hoops just to get a basic replacement. Buy from a brand that values its customers and offers quality products! New Age Group, the seller, was fantastic: They also called Hisense to try and get a replacement TV on my behalf and when nothing was happening, they offered to source a replacement at their own expense from another store, while Hisense couldn't care less.
0 replies
28 months ago
Damages Caused by One Call Locksmith
My husband, Darryn Lipman, contacted One Call Locksmith to unlock our car. Upon arrival, Mr. Bennie Janse van Rensburg, the locksmith assigned to the job, was specifically instructed by Darryn not to scratch the car and to stop immediately if any damage was likely to occur. Mr. van Rensburg reassured Darryn that he was experienced and could safely open the car. Unfortunately, Darryn had to leave before the process was complete. I remained with Mr. van Rensburg while he attempted to open the car. Despite his initial confidence, he was unable to unlock it and proceeded to charge us R1,000 for the call-out. Additionally, he retrieved the house keys that were locked inside the car. Later that afternoon, I independently located the car keys and unlocked the vehicle. Upon opening the doors, I discovered extensive damage to the car, including: Deep cuts into the plastic panels Damaged locks Deep scratches on the door panel Slight bending of both front doors, causing them to misalign with the car Paint removal on the driver's door top corner Damaged rubber seals around the doors Communication Attempts and Unsatisfactory Response: I contacted Mr. van Rensburg directly and provided him with photographic evidence of the damages. He denied responsibility and subsequently blocked my number. I then contacted One Call Locksmith, expecting them to handle the situation. Initially, they assured us that they would take care of the damages. However, upon following up the next day, we were informed that they had no updates for us. Frustrated by the lack of progress and seeking to ensure they address the issue, we filed an affidavit at the police department. This prompted One Call Locksmith to inform us that they would only resolve the matter through lawyers and proceeded to block our numbers.
0 replies
39 months ago
VOX Telecoms worst internet provider in South Africa
STAY AWAY!!! I would give negative stars if possible. I have had Vox in 2 locations I never get the full speed I'm paying for. At the 1 location, we didn't have internet for a whole month, they keep on giving excuses not to refund us. You can never get hold of their technical support, After eventually getting hold of them they usually hang up on you and if you manage to speak to them they blame the infrastructure provider or your equipment or give you the runaround. I terminated the 1 contract as it has come to the end of the year this Feb even though I paid for January they disconnected us on the first of January and now TT Connect said we need to pay more money if they reconnect us as VOX told them to disconnect, VOX sent out a technician as they thought we had connectivity issues and they told us they didn't disconnect us someone is lying. In 2 months' time I will be able to cancel my other contract cannot wait!!!
132 replies
67 months ago
Two Labours, One Birth and no compassion for first time parents
Two Labours, One Birth and no compassion for first time parents COMPLAINT ABOUT TREATMENT OF NATASHIA AND DARRYN LIPMAN AT CLINTON HOSPITAL 17 -18 JUNE 2020 My name is Natashia Lipman. I was admitted to Clinton Hospital on 17th June 2020 for the birth of my first child. I had consulted with Dr Yershini Moodley, a gynecologist, and had agreed that a natural birth was the best way forward. We had developed a rapport with her, confirmed by her recommendation of a natural birth. When I had come to the 39th week of my pregnancy, Dr Moodley advised that we should consider inducing. She recommended a physical check up to assess how far the cervix had dilated. However, the physical was extremely uncomfortable and she could not complete it. She then started talking about the Caesarean Section but said the decision was up to us. However, she did share several scary scenarios about natural birth, such as defects it can cause the baby. This stressed me completely, as it hadn’t been brought up before. I had done my own research before the birth, discussing it with family members and research on the internet and the majority of advice was to go for a natural birth. At this relatively late stage, with the birth pretty imminent, I was then being pressured to choose a Caesarean. Dr Moodley commented she didn’t want to deliver a stillborn baby, which made me anxious. After having had an untroubled pregnancy up to this stage, I became rather confused and scared. By the 41st week, Dr Moodley suggested we go into the hospital and get induced, This was Tuesday, 16th June 2020. The nurses gave me as exam and monitored the baby’s heart rate. They then called Dr Moodley to find out what she advised as the baby was in good health and there hadn’t been any issues at any of my appointments and that I was healthy enough to have a natural birth. Dr Moodley eventually came to see me at around 11am, despite the nurses having advised me that she would see me early between 7-8am. I had arranged for my husband (Darryn) to come in early as he had had his Covid-19 test and proved negative. He was told that he could only see me when the gynecologist was there. So he ended up sitting in his car from 8am to 11am. The nurses refused to allow me meals as they were preparing for C Section, without my consent. Dr Moodley said she wanted to speak to me privately before talking with both of us and recommended I have a Caesarean. Only then was Darryn allowed in to see me. That discussion ended with us making it clear we wanted a natural birth. However, we agreed to inducing the birth and that if there were any complications for either our baby or me then we would opt for Caesarean. Dr Moodley scheduled to induce me at 9pm that night because I would then be ready to give birth the next morning when she was back at the hospital. She then left with Busi, a nurse. Magda van Wyk, the head sister then came to visit and she scolded Darryn for his interaction with Dr Moodley. She didn’t know our history but lectured us like children. Darryn took this in good spirits and forbearance. Sister Van Wyk said Darryn was allowed to be with me during labour whether he had a Covid-19 test or not. She also told us that his Covid-19 test was only valid for 72 hours and we needed to check whether he would need to have another test because the natural birth may delay the timings. Few days before this I had called the hospital and spoke to sister Van Wyk, I made her aware that I was recording her, and she advised that the Covid test was valid for a week. So the inducement ended up starting at midnight on June 17th. For the whole of the morning of 18th June 2020 I suffered unspeakable pain. This was my first time in a hospital in my life and I was in incredible pain. I begged for an epidural and was told I would have to wait until I had dilated 4cm. At around 1pm, as far as I can recall, I begged a nurse to remove the tampon with the induction medication because I was in agony and could no longer bear the pain. I had had no food and was feeling very sorry for myself. Eventually, the nurse removed the tampon and then my waters broke and things began to happen naturally. My mucous plug also came out. Somewhere before 3pm and 4pm I received an epidural. Darryn had still not been allowed in to see me while I was in the delivery room and in active labour. Dr Moodley examined me and found I had dilated by 6cm. She told me that there had been no progress and that the baby’s head was not moving down into position. She then recommended a Caesarean. At this point, I was exhausted by the pain, duration of the labour and lack of sustenance. I agreed to the Cesarean so I could get to see my baby. They immediately brought in forms that must have been pre-prepared. While they were getting me to sign the paperwork, Sister van Wyk was yelling at Darryn to go home and that he can’t be present for the birth of his child. The nurses then prepared me for the Cesarean and gave me a top-up epidural. Dr Moodley then called for Darryn to be allowed into the operating theater. I suspect they had deliberately kept Darryn out of the delivery room until I had agreed to the Cesarean. Darryn, present in the delivery room observed that the baby had dropped in the birth canal, at which point it was too late to have a natural birth and the Cesarean cut was made but lower down the abdomen. Darryn questions: why two labours and one birth..and a few other pertinent questions.. if it was emergency Cesarean why did we have to wait so long. Moreover, our new born baby was given to Darryn to be fed with formula, posing another question: why wasn't the baby given to me so he could latch on and I could breastfeed him. I would also like to point out that the anesthesiologist, Dr Andre Ebersohn, was not around in time to give me an epidural and had an appalling bedside manner and was very rude to Darryn who was on the phone to me trying to find out what was happening. So, what should have been one of the best experiences of my life turned out to be something of a nightmare. While I was at my most vulnerable point because of pain, tiredness and lack of nourishment, I had to deal with brusque and rude medical staff who seemed intent on me having a C-Section despite my avowed intention to have a natural birth. And for enduring this torture, I have the dubious pleasure of forking out thousands of Rands. I strongly feel that everything in the hospital was geared to pressuring me into having a C-Section. I want to also add that I was released a day later, I was still in pain and made to walk to reception to pay for my medication and then walk back to maternity ward to collect my bags and baby, the sister on duty did not care for my well being, there was no wheelchair to assist me out. Two sisters saw I was in distress and in tears, they helped me with my bags and baby. To conclude, the night just giving birth, Dr Moodley commented that 'you should have listened to the professionals'. There was a lack of kindness and time and compassion from staff at Clinton Hospital. What should have been one of the most happiest moments our lives turned into anguish. I'm happy to say our baby boy is happy and healthy. However, Darryn and I would have peace if we didn't at least voice our concerns about the dismal care and after, during my pregnancy.
0 replies
67 months ago
Two Labours, One Birth and no compassion for first time parents COMPLAINT ABOUT TREATMENT OF NATASHIA AND DARRYN LIPMAN AT CLINTON HOSPITAL 17 -18 JUNE 2020
Two Labours, One Birth and no compassion for first time parents COMPLAINT ABOUT TREATMENT OF NATASHIA AND DARRYN LIPMAN AT CLINTON HOSPITAL 17 -18 JUNE 2020 My name is Natashia Lipman. I was admitted to Clinton Hospital on 17th June 2020 for the birth of my first child. I had consulted with Dr Yershini Moodley, a gynecologist, and had agreed that a natural birth was the best way forward. We had developed a rapport with her, confirmed by her recommendation of a natural birth. When I had come to the 39th week of my pregnancy, Dr Moodley advised that we should consider inducing. She recommended a physical check up to assess how far the cervix had dilated. However, the physical was extremely uncomfortable and she could not complete it. She then started talking about the Caesarean Section but said the decision was up to us. However, she did share several scary scenarios about natural birth, such as defects it can cause the baby. This stressed me completely, as it hadn’t been brought up before. I had done my own research before the birth, discussing it with family members and research on the internet and the majority of advice was to go for a natural birth. At this relatively late stage, with the birth pretty imminent, I was then being pressured to choose a Caesarean. Dr Moodley commented she didn’t want to deliver a stillborn baby, which made me anxious. After having had an untroubled pregnancy up to this stage, I became rather confused and scared. By the 41st week, Dr Moodley suggested we go into the hospital and get induced, This was Tuesday, 16th June 2020. The nurses gave me as exam and monitored the baby’s heart rate. They then called Dr Moodley to find out what she advised as the baby was in good health and there hadn’t been any issues at any of my appointments and that I was healthy enough to have a natural birth. Dr Moodley eventually came to see me at around 11am, despite the nurses having advised me that she would see me early between 7-8am. I had arranged for my husband (Darryn) to come in early as he had had his Covid-19 test and proved negative. He was told that he could only see me when the gynecologist was there. So he ended up sitting in his car from 8am to 11am. The nurses refused to allow me meals as they were preparing for C Section, without my consent. Dr Moodley said she wanted to speak to me privately before talking with both of us and recommended I have a Caesarean. Only then was Darryn allowed in to see me. That discussion ended with us making it clear we wanted a natural birth. However, we agreed to inducing the birth and that if there were any complications for either our baby or me then we would opt for Caesarean. Dr Moodley scheduled to induce me at 9pm that night because I would then be ready to give birth the next morning when she was back at the hospital. She then left with Busi, a nurse. Magda van Wyk, the head sister then came to visit and she scolded Darryn for his interaction with Dr Moodley. She didn’t know our history but lectured us like children. Darryn took this in good spirits and forbearance. Sister Van Wyk said Darryn was allowed to be with me during labour whether he had a Covid-19 test or not. She also told us that his Covid-19 test was only valid for 72 hours and we needed to check whether he would need to have another test because the natural birth may delay the timings. Few days before this I had called the hospital and spoke to sister Van Wyk, I made her aware that I was recording her, and she advised that the Covid test was valid for a week. So the inducement ended up starting at midnight on June 17th. For the whole of the morning of 18th June 2020 I suffered unspeakable pain. This was my first time in a hospital in my life and I was in incredible pain. I begged for an epidural and was told I would have to wait until I had dilated 4cm. At around 1pm, as far as I can recall, I begged a nurse to remove the tampon with the induction medication because I was in agony and could no longer bear the pain. I had had no food and was feeling very sorry for myself. Eventually, the nurse removed the tampon and then my waters broke and things began to happen naturally. My mucous plug also came out. Somewhere before 3pm and 4pm I received an epidural. Darryn had still not been allowed in to see me while I was in the delivery room and in active labour. Dr Moodley examined me and found I had dilated by 6cm. She told me that there had been no progress and that the baby’s head was not moving down into position. She then recommended a Caesarean. At this point, I was exhausted by the pain, duration of the labour and lack of sustenance. I agreed to the Cesarean so I could get to see my baby. They immediately brought in forms that must have been pre-prepared. While they were getting me to sign the paperwork, Sister van Wyk was yelling at Darryn to go home and that he can’t be present for the birth of his child. The nurses then prepared me for the Cesarean and gave me a top-up epidural. Dr Moodley then called for Darryn to be allowed into the operating theater. I suspect they had deliberately kept Darryn out of the delivery room until I had agreed to the Cesarean. Darryn, present in the delivery room observed that the baby had dropped in the birth canal, at which point it was too late to have a natural birth and the Cesarean cut was made but lower down the abdomen. Darryn questions: why two labours and one birth..and a few other pertinent questions.. if it was emergency Cesarean why did we have to wait so long. Moreover, our new born baby was given to Darryn to be fed with formula, posing another question: why wasn't the baby given to me so he could latch on and I could breastfeed him. I would also like to point out that the anesthesiologist, Dr Andre Ebersohn, was not around in time to give me an epidural and had an appalling bedside manner and was very rude to Darryn who was on the phone to me trying to find out what was happening. So, what should have been one of the best experiences of my life turned out to be something of a nightmare. While I was at my most vulnerable point because of pain, tiredness and lack of nourishment, I had to deal with brusque and rude medical staff who seemed intent on me having a C-Section despite my avowed intention to have a natural birth. And for enduring this torture, I have the dubious pleasure of forking out thousands of Rands. I strongly feel that everything in the hospital was geared to pressuring me into having a C-Section. I want to also add that I was released a day later, I was still in pain and made to walk to reception to pay for my medication and then walk back to maternity ward to collect my bags and baby, the sister on duty did not care for my well being, there was no wheelchair to assist me out. Two sisters saw I was in distress and in tears, they helped me with my bags and baby. To conclude, the night just giving birth, Dr Moodley commented that 'you should have listened to the professionals'. There was a lack of kindness and time and compassion from staff at Clinton Hospital. What should have been one of the most happiest moments our lives turned into anguish. I'm happy to say our baby boy is happy and healthy. However, Darryn and I would have peace if we didn't at least voice our concerns about the dismal care and after, during my pregnancy.
0 replies
Review Distribution
5 Star
2 (10.526315789473685%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
17 (89.47368421052632%)