Poor Service and Discrimination!

Hi,

I've been trying to apply for a rental property for the past 6 weeks and have been following up regulary on the progress of my application. The experience along with assistance has been terrible from the Manager who goes by the name Cecil Manuel. Everytime I've followed up i would be told he is waiting on my application "to get back" to this day i would love to know what this means??? Everytime i call to find out what is happening he suffers from memory loss and does not recall who i am, with who i have applied or where my application is. I called in last week mid week and via the telephone he confirmed "all seems good" with my application and i should receive an email confirmation before the end of the week. On Tuesday i called again to check because i didnt receive an email and again he had no idea who i was or where my application or documents were at this point i felt he was taking me for a joke because just last week he told me something totally different and when i politely questioned him on this he got rude and spoke over me stating he has "other things to do such as banking and bills to pay he will get to my application when he does" to which i told him surely there has to be a time frame to the process? Ive submitted an application more than a month ago how is it possible that there is no feedback yet... He just reiterated i should just wait and doesnt care about what he told me last week! Later on in the day i received an email stating "unfortunately my application cannot be proceeded with, my application is incomplete"... After our altercation over the phone i knew he was going to do something like this... It just made perfect sense, i questioned him and he now needed to teach me a lesson! I am certain my application was complete because i even completed a manual one and provided the supporting documents via email to a lady in office by the name of Pumla. I honestly don't believe this is fair practice and wish the actual investors and managers sees this and does something about it I am not bitter, I've been patient and followed up even after the days they told me they would give me a call, mind you they dont keep to their word, i was the one following up every week.