New Debt Plan
Claimed Business
New Debt Plan
Claimed Business
34 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, New Debt Plan receives overwhelmingly positive feedback for its supportive and communicative approach to debt counselling. Customers frequently praise individual consultants such as Macdonald, Sydney, and Rutendo for their professionalism, empathy, and willingness to go the extra mile. Many reviewers highlight the company's clear explanations of the debt review process and consistent availability for queries. Clients report achieving financial freedom and peace of mind. A small number of concerns relate to a perceived lack of transparency around monthly fees and the overall debt review model.
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
25h 5mReply Time
66 NPSVery Likely
Replied to 50% of negative reviews
Reply time on negative reviews: 15 min
TrustIndex
0
Ranking
#69
in Financial Services
Avg Reply
25h 5m
NPS Score
66
Recommended: Very Likely
Replied to 50% of negative reviews
Reply time on negative reviews: 15 min
Review Distribution
4.6|34 Reviews
Jun '25 - May '26
5(84.9%)
4(6.1%)
3(3%)
2(0%)
1(6.1%)
5(84.9%)
4(6.1%)
3(3%)
2(0%)
1(6.1%)
Frequently Asked Questions About New Debt Plan
Based on recent customer reviews, New Debt Plan receives overwhelmingly positive feedback for its supportive and communicative approach to debt counselling. Customers frequently praise individual consultants such as Macdonald, Sydney, and Rutendo for their professionalism, empathy, and willingness to go the extra mile. Many reviewers highlight the company's clear explanations of the debt review process and consistent availability for queries. Clients report achieving financial freedom and peace of mind. A small number of concerns relate to a perceived lack of transparency around monthly fees and the overall debt review model.
New Debt Plan has a TrustIndex of 0 out of 10 on Hellopeter, based on 34 reviews in the last 12 months. They reply to 50% of negative reviews, typically within 15 min. Hellopeter has tracked New Debt Plan across 90 total reviews. How is the TrustIndex calculated? →
Recent reviews (34)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePM
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HK
Hester-heleen Kuhn
1 reviews | Active since Jan 2020
2 Feb 2026, 12:23
This company is just...
This company is just amazing!!! They are there for you whenever or whatever, I have been with them for a while now and I referred my husband to them, he had so many problems before and this company took over and it was sorted in 24 hours!!! The staff and the communication is top notch!!!!! New Debt Plan.........where you get peace of mind from honest amazing people!!!!!!
Helpful (0)
|Replies (0)HK
Hester-heleen Kuhn
1 reviews | Active since Jan 2020
2 Feb 2026, 12:23
This company is just...
This company is just amazing!!! They are there for you whenever or whatever, I have been with them for a while now and I referred my husband to them, he had so many problems before and this company took over and it was sorted in 24 hours!!! The staff and the communication is top notch!!!!! New Debt Plan.........where you get peace of mind from honest amazing people!!!!!!
0
Replies (0)N
Nicolette
1 reviews | Active since Jan 2020
30 Jan 2026, 06:42
I was hesistant at first but my experience with them was truly one for the books
I was hesistant at first but my experience with them was truly one for the books. They were with me every step of the way. They made it effortless. Explaining everything and helped me gain financial freedom. Exceptional service. Thank you so much.
Helpful (0)
|Replies (0)N
Nicolette
1 reviews | Active since Jan 2020
30 Jan 2026, 06:42
I was hesistant at first but my experience with them was truly one for the books
I was hesistant at first but my experience with them was truly one for the books. They were with me every step of the way. They made it effortless. Explaining everything and helped me gain financial freedom. Exceptional service. Thank you so much.
0
Replies (0)D
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Thandekile K
1 reviews | Active since Jan 2020
28 Jan 2026, 06:48
Reliable and always ...
Reliable and always available to respond to questions or quiries about the creditors
Helpful (0)
|Replies (0)TK
Thandekile K
1 reviews | Active since Jan 2020
28 Jan 2026, 06:48
Reliable and always ...
Reliable and always available to respond to questions or quiries about the creditors
0
Replies (0)