KAK SERVICE - ANGRY AND DISAPPOINTED CLIENT

It is with a very heavy heart that I decided to take this further step against New Vaal Motors Vereeniging. I must say this these people take their clients for nothing! They don't give a damn, they don't take their work serious shame they must just close down that Supermarket of a Dealership because WOW they have dismally failed when it comes to Customer Satisfaction. They are useless and inconsiderate!

I had taken in my car to fixing that was like a month ago, as am writing this am still without a car (5 weeks full now). These people you can't get hold of them on phone, whenever they call they give you same lame excuse. I was dealing with a guy named Andile Xaba, I don't know whether it's called Capitalizing or what, they have submitted 2 quotes of different amounts to my Insurance after so long failing to provide my insurance with necessary documentation at a time. Yesterday this Andile guy calls me to tell that my insurance is authorizing only half of the quotation and I must advise if either myself or the husband we will be paying the remaining balance, my response to him was any reason for Insurance not paying the full amount? He couldn't answer that, instead I picked these people still hasn't started on fixing the car they claim to have been awaiting on my insurance (5 WEEKS, mind that). I then contacted my insurance to hear their side, it is explained that New Vaal gave them 1st quotation amounting to R61 263.03 they later on giving another of R87 057.20 now over looking the 1st quote... how the hell did they get here I don't know!. What I see is they went on claiming/adding unnecessary costs and wanting to fix other things that weren't broken.

Long story story short, I want my car back fixed as soon as yesterday. I can't take this **** from them anymore, and this is why am writing this review here! I want the whole world to see and not make a mistake of taking their cars to them. They are stout maan!