Difficult Service!

I found it almost impossible to get a readable quote from them. Nexor insists to send Winmail.dat file formats that MacOS cant view. What happened to a simple PDF? Four times I was sent a Winmail.dat file, it was so frustrating! Then the sales lady cant seem to comprehend that I as general public don't understand Sign-Lingo and require more info and explanation about the actual execution of the sign.