Next cellular is pathetic use another service provider

Two years ago had to deal with poor service as company moving to MTN from cell c. Two years later the one number still not ported to MTN and Next-cellular makes no effort to resolve this. Went Monday 23/09/24 to have a sim swap done as my phone was ******. I went in person as next day is a public holiday and wanted to expedite this as I am travelling abroad and need to access my OTP. I was given a new SIM card and a temporary new number and told I would be called Tuesday 24/09/24 to let me know when to put my SIM card in for activation. That did not happen and find out today that a message was sent to my practice phone which I used to communicate with them when my phone was lost. Now I don’t understand why I was a given a temporary number but they chose to use my practice phone instead of my phone. Today after getting very tardy communication I am sent an WhatsApp message saying I will be informed late this afternoon what will happen with sim swap. Bottom line I can’t use my number to carry out essential transactions before my travels. Does the staff member care , absolutely not other than an obligatory I understand and sorry for inconvenience but you must just wait. Ask to speak to her seniors no one is in, manager will call when he/she is in, when and which day it will be is unquantified. On Monday I asked for a travel SIM card and told the relevant person will contact me on Monday. Today I asked about travel SIM card and told me I will be sent a link to a bot. Not surprised that has not been done either. Grossly *********** and unprofessional outfit that I need to move away from. I don’t think anyone needs to deal with this kind of attitude