So disappointing, we would rather drive all the way home than stay here..

We booked a Tuesday to Saturday trip to the bush with Ngiri after many calls to Natasha. With a pool in "walking distance" to keep our young children entertained and the pictures looked good on the website site so we thought we had a safe bet and a winner for sure!

Sadly after checking in we were driven to the unit that was not in walking distance to the pool - that was very green and so not inviting. The gentleman from reception opened the unit and showed us around. At this point it became a silent discussion through eyeball movements alone between my wife and I. I could see my wife was not happy. As the gentleman departed, out came the words - "we not sleeping here, I would rather drive all the way home!"

I loaded the family back in the car and drove to reception – I had to call the new appointed gentleman on the phone as he was in the main house to please come back to reception. I told him I’m very sorry but we don’t feel comfortable here and would rather go home. He responded saying his sorry and that this was only the 2nd time this had happened to him and Natasha would be in tough regarding the money side of the booking.

I tried to call Natasha on the main bookings number during the following week as I knew she was on leave but my calls were to answered. After a couple of attempts the owner of Ngiri answered my call. I asked her about my refund due the fact that we arrived at the unit and it was not what we expected. We did not cancel our booking. We arrived, we checked in and it was not what we were “sold”. The owner was adamant that her lawyers had covered all bases for “cancellations” of bookings and that we were not going to be refunded.

For anyone to run a business like this is very disappointing. She made no attempt to rectify or resolve the matter. She is just a money grabber and not prepared to offer the service she advertises.

There are many other fantastic lodges/camps in Dinokeng, that look after their guests and try their best to make their stay as memorable as possible.