poor maitance(fix your lifts properly)

We were getting out of the lift next to the food court and food lovers and the lift door closed when my 3 year old niece was about to get out. Her hand got stuck in the lift with the help of the resturant waiters we managed to pull the lift get her hand out. We called the security guards and explained the story to them and they said eish this lift is problematic it does this sometimes and it sometimes just stuck like what the hell, if you know that you have a problematic lift wht dont u report it and put a do not use sign until it is properly fixed??? We had to rush my niece to the Dr as her hand was getting more and more swollen but im seriously not happy with Nicolway shopping centre maitenance so someone has to be badly injured or be stuck in the lift inorder for this lift to be fixed.