Nifty Gifts
4.8|87 reviews
AL
Andre L
1 reviews | Active since Member
27 Jun 2025, 15:13
Poor payment method @Nifty Gifts
I tried to purchase something but could not simply pay with my credit card and abandoned the transaction. I received an email asking why I abandoned the purchase, so I told them that they have a pathetic payment system as I could not simply pay with my credit card. I then received an email response from Peter, a co-finder telling me that I was rude and, 'If you can’t figure these out then you must shop elsewhere.' now that is what I call rude. He could have simply asked - how he could we assist you with the payment. No wonder the question from Nifty Gifts 'Each week we get hundreds of orders and even more abandoned carts. I would love to find out more about what stopped your buying journey and how we can improve things in the future. If you can spare a moment to give me some feedback then go ahead and just hit reply to this email.' Which I did and I answered the question asked, and yes, with frustration and nothing bought.
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Replies (168)Nifty Gifts's replyOfficial
27 Jun 2025, 15:42Hi Andre. It is our company policy not to engage with rude and aggressive customers. Your initial email to us called us “pathetic” multiple times, and by your own admission you are “technologically poor” and unable to understand our payment options. You were not clear on what issue you were encountering so it was impossible to offer assistance. We offer several major payment platforms as options to customers, including Paystack, Payflex, Zapper, Yoco, and HappyPay. Given the tone of your email and the fact that it was clear you would not be able to complete your transaction, we suggested you shop elsewhere as we were unable to assist. You sent several aggressive emails in quick succession afterwards which we chose not to reply to or engage with, having no wish to escalate the situation. We wish you well and hope you can find a retailer to suit your needs.
Best regards,
Nifty Gifts's reply27 Jun 2025, 15:42
Official
Hi Andre. It is our company policy not to engage with rude and aggressive customers. Your initial email to us called us “pathetic” multiple times, and by your own admission you are “technologically poor” and unable to understand our payment options. You were not clear on what issue you were encountering so it was impossible to offer assistance. We offer several major payment platforms as options to customers, including Paystack, Payflex, Zapper, Yoco, and HappyPay. Given the tone of your email and the fact that it was clear you would not be able to complete your transaction, we suggested you shop elsewhere as we were unable to assist. You sent several aggressive emails in quick succession afterwards which we chose not to reply to or engage with, having no wish to escalate the situation. We wish you well and hope you can find a retailer to suit your needs.
Best regards,
AL
Andre L's updateReviewer Update
27 Jun 2025, 15:51I did not say Nifty Gifts were pathetic, I said that your payment system was pathetic. I mentioned that I could not simply use my credit card and had to use another system or method of payment. If that is not simple enough to understand, nothing is. the fact remains that I can't simply use my credit card to purchase something, and why, is because you don't offer it in its simplicity. Make whatever excuses you want, keep your payment system and then simply resend the email response - 'Each week we get hundreds of orders and even more abandoned carts. I would love to find out more about what stopped your buying journey and how we can improve things in the future. If you can spare a moment to give me some feedback then go ahead and just hit reply to this email.'
AL
Andre L's update27 Jun 2025, 15:51
Reviewer Update
I did not say Nifty Gifts were pathetic, I said that your payment system was pathetic. I mentioned that I could not simply use my credit card and had to use another system or method of payment. If that is not simple enough to understand, nothing is. the fact remains that I can't simply use my credit card to purchase something, and why, is because you don't offer it in its simplicity. Make whatever excuses you want, keep your payment system and then simply resend the email response - 'Each week we get hundreds of orders and even more abandoned carts. I would love to find out more about what stopped your buying journey and how we can improve things in the future. If you can spare a moment to give me some feedback then go ahead and just hit reply to this email.'
AL
Andre L's updateReviewer Update
27 Jun 2025, 15:55You were not unable to assist, but rather, not wanting to assist as you had already labelled me as aggressive. When you one day end up frustrated when you are technologically challenged, think back to this incidence. Blessings and peace, Andre.
AL
Andre L's update27 Jun 2025, 15:55
Reviewer Update
You were not unable to assist, but rather, not wanting to assist as you had already labelled me as aggressive. When you one day end up frustrated when you are technologically challenged, think back to this incidence. Blessings and peace, Andre.