Nike Air Jordan 1 Low SE (Low Qaulity) Pilling Off after single Use

Good day, on the 7 December 2025 i ordered 1pair Nike Air Jordan 1 Low SE which was delivered on the 15 December. The sneaker is now pilling off. I returned the order & today recieved an email that i cannot return it because it has been worn/ washed/ used. i wouldn't return it if i am happy with the products and if the quality is not good do i just have to keep it? This is not the first Nike pair i have bought online and never had issues. and this pair is not even a month old for it to be pilling off. Please arrange replacement of this pair as we can't be paying so much for a sneaker that pills off after single use.