Big Brand NIKE.COM

Hi I bought a pair of Nike shox online at Nike.com in December 2025 I had it on for Christmas and noticed the glue at the back was hard and loose bare in mind I'm not home when I noticed and only had it on that day I immediately logged a complaint they collected it in January 2026 they say they can't accept my complaint coz it was worn but I only had it kn a few hours because I saw they sold broken shoes to me they sent the broken shoes back to me only last week Thursday so and it's February already I think it's very unprofessional of such a big brand I want my money back or I want a new pair this is unacceptable NIKE.COM do better