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Nike.com
Unclaimed Business
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AI Review Summary
Based on recent customer reviews, Nike.com faces severe criticism across nearly every aspect of its South African online operation. Customers consistently report undelivered orders, excessive delays in receiving refunds, and defective products being dismissed as normal wear and tear. The returns and complaints process is described as unresponsive, with agents providing empty promises and failing to follow up. Missing items from parcels and incorrect order details further erode trust. Many long-time Nike loyalists express deep disappointment, warning others against purchasing from the online store.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.2|32 Reviews
May '25 - Apr '26
5(0%)
4(3.1%)
3(3.1%)
2(0%)
1(93.8%)
5(0%)
4(3.1%)
3(3.1%)
2(0%)
1(93.8%)
Frequently Asked Questions About Nike.com
Based on recent customer reviews, Nike.com faces severe criticism across nearly every aspect of its South African online operation. Customers consistently report undelivered orders, excessive delays in receiving refunds, and defective products being dismissed as normal wear and tear. The returns and complaints process is described as unresponsive, with agents providing empty promises and failing to follow up. Missing items from parcels and incorrect order details further erode trust. Many long-time Nike loyalists express deep disappointment, warning others against purchasing from the online store.
Nike.com has a TrustIndex of 0 out of 10 on Hellopeter, based on 32 reviews in the last 12 months. Hellopeter has tracked Nike.com across 93 total reviews. How is the TrustIndex calculated? →
Recent reviews (32)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencesH
sumaya H
1 reviews | Active since Jan 2020
23 Feb 2026, 12:28
Big Brand NIKE.COM
Hi I bought a pair of Nike shox online at Nike.com in December 2025 I had it on for Christmas and noticed the glue at the back was hard and loose bare in mind I'm not home when I noticed and only had it on that day I immediately logged a complaint they collected it in January 2026 they say they can't accept my complaint coz it was worn but I only had it kn a few hours because I saw they sold broken shoes to me they sent the broken shoes back to me only last week Thursday so and it's February already I think it's very unprofessional of such a big brand I want my money back or I want a new pair this is unacceptable NIKE.COM do better
Helpful (0)
|Replies (0)sH
sumaya H
1 reviews | Active since Jan 2020
23 Feb 2026, 12:28
Big Brand NIKE.COM
Hi I bought a pair of Nike shox online at Nike.com in December 2025 I had it on for Christmas and noticed the glue at the back was hard and loose bare in mind I'm not home when I noticed and only had it on that day I immediately logged a complaint they collected it in January 2026 they say they can't accept my complaint coz it was worn but I only had it kn a few hours because I saw they sold broken shoes to me they sent the broken shoes back to me only last week Thursday so and it's February already I think it's very unprofessional of such a big brand I want my money back or I want a new pair this is unacceptable NIKE.COM do better
0
Replies (0)DT
Dikeledi T
1 reviews | Active since Jan 2020
6 Feb 2026, 16:40
Nike.com/online customer care is just there but not to assist us.
I have purchased a few items late October 2025 ,which includes a Kobe Nike Tshirt.In 3 months i have worn the Tshirt twice or thrice,washed it two to three timmmes as well.It has a thick kobe lining on the inside of the neck area.I noticed that it has a wrinkle that is not going away even if I iron it and it looks like its this lining on the neck area.I tried to raise this to customer care and was to there’s nothing they can do.I have been a nike member for years and was not expecting this service and quality from Nike.Now im stuck with something that was worn less than 3 months and cant wear anymore .mxm
Helpful (0)
|Replies (0)DT
Dikeledi T
1 reviews | Active since Jan 2020
6 Feb 2026, 16:40
Nike.com/online customer care is just there but not to assist us.
I have purchased a few items late October 2025 ,which includes a Kobe Nike Tshirt.In 3 months i have worn the Tshirt twice or thrice,washed it two to three timmmes as well.It has a thick kobe lining on the inside of the neck area.I noticed that it has a wrinkle that is not going away even if I iron it and it looks like its this lining on the neck area.I tried to raise this to customer care and was to there’s nothing they can do.I have been a nike member for years and was not expecting this service and quality from Nike.Now im stuck with something that was worn less than 3 months and cant wear anymore .mxm
0
Replies (0)JD
Junaid D
1 reviews | Active since Jan 2020
23 Jan 2026, 20:33
Nike South Africa / Nike.com – Poor Online Service and Defective Product Handling
Nike South Africa / Nike.com – Poor Online Service and Defective Product Handling I have been a loyal Nike customer for over 30 years and consider myself a sneaker enthusiast. In December 2025 alone, I purchased six pairs of Nike sneakers. Unfortunately, my recent experience with Nike Online has been extremely disappointing. I purchased a pair of Air Max sneakers that were delivered with a visible structural defect. The shoe is skew and leans outward, which affects comfort and wearability. I initially assumed the leather needed to settle and wore the shoes twice, but the issue persisted. How this sneaker passed quality control is beyond me. The defect is clearly visible. As a reference point, I own the same model that is over a year old and it is still in perfect form, with no structural distortion. Being told that a premium sneaker losing shape after two wears is “normal wear and tear” is not acceptable. Despite Nike’s policy stating that defective products should be assessed by a quality assessor, a customer service consultant dismissed the issue based solely on photographs. I was told that this was normal wear and tear and that Nike shoes can lose shape after two wears. The consultant refused to provide reference details, declined to escalate the matter, and ended chats without resolving the issue. I raised concern that this response implies Nike products are expected to lose structural integrity after minimal use, which is inconsistent with my experience as a long-term customer and with the expectations of a premium global brand. I also had to follow up myself for a return waybill after waiting more than a week, as no follow-up was done by the previous consultant. In addition, my account details have been incorrectly recorded multiple times. Although the account, email, and payment details are mine, my profile has been incorrectly listed under my wife’s name, and my orders continue to reflect incorrect customer information despite repeated requests for correction. I want to acknowledge that Consultant Reference 133861651 provided excellent service and resolved the issue efficiently within minutes. This demonstrates that proper customer service is possible when staff are trained and empowered correctly. For comparison, I previously had a similar issue with an in-store purchase, and the store manager immediately acknowledged the defect and resolved it. This highlights a significant difference between Nike’s in-store and online customer service standards. I am sharing this feedback to encourage Nike to improve its online customer service processes, quality control, and account management systems. Loyal customers expect consistent quality and support across all channels, especially from a global brand. If Nike’s position is that a sneaker losing structural integrity after two wears is normal, that is a concerning standard for a premium brand. I hope Nike South Africa and Nike.com will review their online support operations and ensure that defective products are handled in line with their policies and South African consumer protection laws.
Helpful (0)
|Replies (0)JD
Junaid D
1 reviews | Active since Jan 2020
23 Jan 2026, 20:33
Nike South Africa / Nike.com – Poor Online Service and Defective Product Handling
Nike South Africa / Nike.com – Poor Online Service and Defective Product Handling I have been a loyal Nike customer for over 30 years and consider myself a sneaker enthusiast. In December 2025 alone, I purchased six pairs of Nike sneakers. Unfortunately, my recent experience with Nike Online has been extremely disappointing. I purchased a pair of Air Max sneakers that were delivered with a visible structural defect. The shoe is skew and leans outward, which affects comfort and wearability. I initially assumed the leather needed to settle and wore the shoes twice, but the issue persisted. How this sneaker passed quality control is beyond me. The defect is clearly visible. As a reference point, I own the same model that is over a year old and it is still in perfect form, with no structural distortion. Being told that a premium sneaker losing shape after two wears is “normal wear and tear” is not acceptable. Despite Nike’s policy stating that defective products should be assessed by a quality assessor, a customer service consultant dismissed the issue based solely on photographs. I was told that this was normal wear and tear and that Nike shoes can lose shape after two wears. The consultant refused to provide reference details, declined to escalate the matter, and ended chats without resolving the issue. I raised concern that this response implies Nike products are expected to lose structural integrity after minimal use, which is inconsistent with my experience as a long-term customer and with the expectations of a premium global brand. I also had to follow up myself for a return waybill after waiting more than a week, as no follow-up was done by the previous consultant. In addition, my account details have been incorrectly recorded multiple times. Although the account, email, and payment details are mine, my profile has been incorrectly listed under my wife’s name, and my orders continue to reflect incorrect customer information despite repeated requests for correction. I want to acknowledge that Consultant Reference 133861651 provided excellent service and resolved the issue efficiently within minutes. This demonstrates that proper customer service is possible when staff are trained and empowered correctly. For comparison, I previously had a similar issue with an in-store purchase, and the store manager immediately acknowledged the defect and resolved it. This highlights a significant difference between Nike’s in-store and online customer service standards. I am sharing this feedback to encourage Nike to improve its online customer service processes, quality control, and account management systems. Loyal customers expect consistent quality and support across all channels, especially from a global brand. If Nike’s position is that a sneaker losing structural integrity after two wears is normal, that is a concerning standard for a premium brand. I hope Nike South Africa and Nike.com will review their online support operations and ensure that defective products are handled in line with their policies and South African consumer protection laws.
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Replies (0)CA
Calden A
1 reviews | Active since Jan 2020
19 Jan 2026, 13:00
Terrible online support
I bought a pair of football/soccer boots at the start of November 2025. They arrived at the end of November 2025, on the day they arrived I use them and they started to break, AFTER JUST ONE USE. I immediately reported this to the online chat team as I am fully aware of the Nike defect/manufacture warranty where if there is a defect in the product it may be returned for a full refund. The boots lack of proper craftsmanship led to them breaking after being used once. I returned them and at the end of December I was told that the boots can’t be returned because they were used. I mentioned the manufacture/defect warranty and they escalated the case and since halfway through December until this day on the 19th of January 2026 I have heard nothing and have communicated at least twice a week just for them to keep saying that they are trying. This is completely unacceptable and I am extremely disappointed with the online chat team and Nike as a whole
Helpful (0)
|Replies (0)CA
Calden A
1 reviews | Active since Jan 2020
19 Jan 2026, 13:00
Terrible online support
I bought a pair of football/soccer boots at the start of November 2025. They arrived at the end of November 2025, on the day they arrived I use them and they started to break, AFTER JUST ONE USE. I immediately reported this to the online chat team as I am fully aware of the Nike defect/manufacture warranty where if there is a defect in the product it may be returned for a full refund. The boots lack of proper craftsmanship led to them breaking after being used once. I returned them and at the end of December I was told that the boots can’t be returned because they were used. I mentioned the manufacture/defect warranty and they escalated the case and since halfway through December until this day on the 19th of January 2026 I have heard nothing and have communicated at least twice a week just for them to keep saying that they are trying. This is completely unacceptable and I am extremely disappointed with the online chat team and Nike as a whole
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Replies (0)TJ
Taylem J
1 reviews | Active since Jan 2020
5 Jan 2026, 09:40
*******!!!
I purchased a pair of airforce 1's during black friday in November 2025. Until this day I have not received a refund, apology or my shoes. The order shows delivered, but I never received anything. It's going for 3 months now, and I still ahve not received a refund, or shoes! This service is so pathetic. I will never ever pruchase on Nike.com again, they are a bunch of Theives!!!!!1
Helpful (0)
|Replies (0)TJ
Taylem J
1 reviews | Active since Jan 2020
5 Jan 2026, 09:40
*******!!!
I purchased a pair of airforce 1's during black friday in November 2025. Until this day I have not received a refund, apology or my shoes. The order shows delivered, but I never received anything. It's going for 3 months now, and I still ahve not received a refund, or shoes! This service is so pathetic. I will never ever pruchase on Nike.com again, they are a bunch of Theives!!!!!1
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Replies (0)M
Mmaleho
1 reviews | Active since Jan 2020
5 Jan 2026, 07:58
Since I place order ...
Since I place order on 7 December 2025 I purchased 2 sneakers for kids for Christmas estimated arrive dates was 16-22 December 2025 I never received my order even today I’ve tried to call them more than 3 times but still nothing I didn’t receive any shoes
Helpful (0)
|Replies (0)M
Mmaleho
1 reviews | Active since Jan 2020
5 Jan 2026, 07:58
Since I place order ...
Since I place order on 7 December 2025 I purchased 2 sneakers for kids for Christmas estimated arrive dates was 16-22 December 2025 I never received my order even today I’ve tried to call them more than 3 times but still nothing I didn’t receive any shoes
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Replies (0)NZ
Nokuthula Z
1 reviews | Active since Jan 2020
2 Jan 2026, 07:19
NIKE - WORST SERVICE EVER, PLEASE STAY AWAY!!!
I ordered sneakers on 28 November 2025 but still have not received them and Nike customer service is the worst in the whole world. They're full of lies and empty promises, I've even requested to cancel the order since they failed to deliver the sneakers which were meant to be my son's Christmas gift but I'm still receiving no joy. Each time I contact them they promise to have a resolve in 3-5 days but then I never hear back from them. I'M WARNING EVERYONE WHO WISHES TO PURCHASE FROM TO PLEASE REFRAIN. DON'T BUY FROM NIKE, UNLESS YOU'RE READY FOR DISAPPOINTMENT, REGRET AND ONGOING LIES, THEY SUCK!!!
Helpful (0)
|Replies (0)NZ
Nokuthula Z
1 reviews | Active since Jan 2020
2 Jan 2026, 07:19
NIKE - WORST SERVICE EVER, PLEASE STAY AWAY!!!
I ordered sneakers on 28 November 2025 but still have not received them and Nike customer service is the worst in the whole world. They're full of lies and empty promises, I've even requested to cancel the order since they failed to deliver the sneakers which were meant to be my son's Christmas gift but I'm still receiving no joy. Each time I contact them they promise to have a resolve in 3-5 days but then I never hear back from them. I'M WARNING EVERYONE WHO WISHES TO PURCHASE FROM TO PLEASE REFRAIN. DON'T BUY FROM NIKE, UNLESS YOU'RE READY FOR DISAPPOINTMENT, REGRET AND ONGOING LIES, THEY SUCK!!!
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Replies (0)HM