Nike.com

Based on recent customer reviews, Nike.com is facing significant dissatisfaction from South African shoppers. Customers consistently mention undelivered orders, missing items from parcels, and prolonged refund delays stretching well beyond promised timelines. A recurring theme is frustration with chatbot-driven customer service that fails to escalate or resolve disputes, particularly around defective sneakers showing premature wear. Shoppers describe feeling dismissed when raising manufacturing defect claims, with returns rejected on the basis that items were worn. Long-standing brand loyalists express disappointment at the gap between Nike's premium positioning and the online support experience.