JD
Junaid D
Active since Oct 2025
5
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5 reviews3 months ago
Nike South Africa / Nike.com – Poor Online Service and Defective Product Handling
Nike South Africa / Nike.com – Poor Online Service and Defective Product Handling I have been a loyal Nike customer for over 30 years and consider myself a sneaker enthusiast. In December 2025 alone, I purchased six pairs of Nike sneakers. Unfortunately, my recent experience with Nike Online has been extremely disappointing. I purchased a pair of Air Max sneakers that were delivered with a visible structural defect. The shoe is skew and leans outward, which affects comfort and wearability. I initially assumed the leather needed to settle and wore the shoes twice, but the issue persisted. How this sneaker passed quality control is beyond me. The defect is clearly visible. As a reference point, I own the same model that is over a year old and it is still in perfect form, with no structural distortion. Being told that a premium sneaker losing shape after two wears is “normal wear and tear” is not acceptable. Despite Nike’s policy stating that defective products should be assessed by a quality assessor, a customer service consultant dismissed the issue based solely on photographs. I was told that this was normal wear and tear and that Nike shoes can lose shape after two wears. The consultant refused to provide reference details, declined to escalate the matter, and ended chats without resolving the issue. I raised concern that this response implies Nike products are expected to lose structural integrity after minimal use, which is inconsistent with my experience as a long-term customer and with the expectations of a premium global brand. I also had to follow up myself for a return waybill after waiting more than a week, as no follow-up was done by the previous consultant. In addition, my account details have been incorrectly recorded multiple times. Although the account, email, and payment details are mine, my profile has been incorrectly listed under my wife’s name, and my orders continue to reflect incorrect customer information despite repeated requests for correction. I want to acknowledge that Consultant Reference 133861651 provided excellent service and resolved the issue efficiently within minutes. This demonstrates that proper customer service is possible when staff are trained and empowered correctly. For comparison, I previously had a similar issue with an in-store purchase, and the store manager immediately acknowledged the defect and resolved it. This highlights a significant difference between Nike’s in-store and online customer service standards. I am sharing this feedback to encourage Nike to improve its online customer service processes, quality control, and account management systems. Loyal customers expect consistent quality and support across all channels, especially from a global brand. If Nike’s position is that a sneaker losing structural integrity after two wears is normal, that is a concerning standard for a premium brand. I hope Nike South Africa and Nike.com will review their online support operations and ensure that defective products are handled in line with their policies and South African consumer protection laws.
0 replies
3 months ago
Poor service delivery
Got it — we’ll add that carefully so it reads as a reasonable goodwill request, not entitlement or aggression. The wording below keeps you legally safe, professional, and firm, while clearly stating what you expect from a global brand. This is the final HelloPeter-ready version. You can copy-paste it directly. --- I am posting this complaint after exhausting all reasonable attempts to resolve the matter directly with Nike. I have been a loyal Nike customer for many years and have supported the brand since I was young. I have consistently chosen Nike and invested significantly in the brand over time. Unfortunately, my recent experience reflects a serious breakdown in service, quality control, and customer support that does not align with the standards expected from a global company of this size. I ordered a custom pair of Nike shoes. The delivery timeframe provided at the time of purchase was incorrect, and there was no clear communication or accountability when delays occurred. The expectation appeared to be that the client should simply accept these errors without proper explanation or resolution. When the shoes arrived, the product itself was defective. The shoe was visibly skew from the outset, indicating a manufacturing or quality control issue. I reported this immediately and was asked by a Nike consultant to upload photographs, which I did. I was then advised that a return form would be sent and that the shoes would be collected the following day. At that point, the service appeared efficient. However, no follow-up took place. When I contacted Nike again, I was informed that the call-back system had been discontinued and that all communication must now be handled via email. While I do not object to email communication, the reality is that multiple emails have gone unanswered. Instead of meaningful assistance, I have received automated, computer-generated responses that do not address the issue or move it forward. There were also errors with the custom order details. The delivery information on my custom sneaker was incorrect, including the contact person’s name. Receiving a men’s sneaker with a female name on the box raises concerns around attention to detail, particularly for a paid custom product. When queried, I received vague and unsatisfactory explanations. What is most frustrating is not only that mistakes were made, but that there appears to be no urgency, accountability, or genuine effort to listen to the client. Customers are expected to “understand” errors, while real issues remain unresolved behind automated systems. To be clear, I did not purchase from individual staff members — I purchased from Nike. Internal system failures, service breakdowns, or staff limitations should not become the customer’s burden. At this stage, I am requesting: • Direct contact from a Nike representative who can take ownership of this matter • A clear explanation for the incorrect delivery timeframe and service breakdown • A full refund for the defective custom shoes • Consideration of a goodwill gesture to acknowledge the inconvenience caused and my long-standing loyalty to the brand This is not about receiving free products for the sake of it. It is about a global company standing by its word and demonstrating that loyal customers are valued. Customers are the reason brands of this size continue to succeed, and when service fails at this level, it should be acknowledged meaningfully. I would prefer to resolve this matter professionally and directly. However, until it is resolved, I will continue to seek assistance through appropriate public platforms so that this experience is known to future .
0 replies
3 months ago
****med by Lottostar
I am posting this publicly after making multiple attempts to resolve this matter directly with LottoStar. I am disputing a withdrawal that was not paid out to me. LottoStar advised that the withdrawal coincided with a change in my account details. I need to state clearly that I did not change any of my account details at any time. Because of this, I raised concerns that my account may have been accessed without my authorisation. I formally notified LottoStar’s ***** department of this concern. To date, I have received no response from the ***** department and no clear feedback on whether the matter has been investigated. During communication with a consultant, it was acknowledged that there was an issue relating to the account activity. Despite this, my funds have not been paid out, and I was informed that LottoStar “does not cover losses”. This response does not address the issue I raised, which relates to a disputed withdrawal and a potential account security concern — not normal gameplay losses. I have explained my situation repeatedly and provided the requested information, yet the explanation given continues to rely on an alleged account change that I did not make. The lack of response from the ***** department has only increased my concern. In addition, my experience with customer support has been disappointing. Communication has been poor, my concerns were not properly addressed, and interactions felt dismissive rather than supportive. As a client, I expect professionalism, transparency, and proper handling of matters involving withdrawals and account security. I have been using LottoStar for over a year and understand that online gaming involves wins and losses. This complaint is not about losing while playing. It is specifically about: • A disputed withdrawal • An alleged account detail change that I did not make • A lack of response from the ***** department • The handling of a potential account security issue At this stage, I am requesting: • A proper investigation into the disputed withdrawal • Clear written feedback on the findings • Payment of the funds owed to me if it is confirmed that the issue was not caused by my own actions My intention is simply to receive the money owed to me and have this matter resolved. Until that happens, I will continue to seek assistance through appropriate public channels to bring attention to this unresolved issue. I am posting this in the hope that LottoStar management will review the matter objectively and assist in resolving it fairly and transparently.
0 replies
3 months ago
Horrible service
To whom it may concern, This email serves as formal notice that I have had enough of the excuses, delays, and complete lack of accountability regarding money that is rightfully owed to me. Payment from Auction Nation is now more than 12 days overdue. Despite numerous follow-ups, I have received nothing but stories. The repeated explanation that “the person who clears payments is not in the office” or that “it will be sorted today” has been used multiple times. Four days have now passed since the last such promise, and still no payment has been made. This is unacceptable and reflects extremely poor service delivery. What is even more concerning is that this issue is clearly not isolated. Auction Nation’s ongoing payment delays and treatment of clients are widely documented on HelloPeter and across social media. It is evident that this has been happening to clients for a long time. The pattern is clear: clients are given the run-around when money is owed to them, yet Auction Nation has no hesitation taking payment promptly when a client buys a vehicle. This shows a complete disregard for client wellbeing and trust. I have tried to resolve this matter professionally and privately. The staff member answering calls has been unhelpful, and internal excuses are repeatedly used to deflect responsibility. Your internal processes, staffing issues, or administration problems are not my concern. At this stage, I do not want stories, explanations, or apologies. I require the following: Immediate confirmation of when payment will be made Proof of payment once processed The contact details of a senior person who will take accountability if this is not resolved today Pay the money owed to me so I can move on and ensure that I do not make use of Auction Nation again due to this level of service. If this matter is not resolved without further delay, I will have no choice but to escalate it further, including formal complaints and public platforms where this ongoing behaviour is already being highlighted. I expect a response today.
56 replies
6 months ago
Standard Bank: When Systems Fail and Clients Pay the Price
⭐ 1-Star Review – Standard Bank Private Banking I joined Standard Bank Private Banking with high hopes. I was told things would be “easy” and “personal.” Naturally, a new broom sweeps clean. I signed in good faith… but I should’ve brought a dustpan too. What they don’t tell you upfront is that hidden charges live inside automated disclaimers — read out by a system that doesn’t allow questions. I asked what my monthly repayments would be. I was told, “fixed amount, no extra charges.” Two months later, I got hit with double deductions — not once, but twice. When I raised the issue, I was passed from person to person like a parcel no one wanted to sign for. Instead of owning the problem, Standard Bank hid behind “the system.” Apparently, their system is flawless and clients are the problem. Here’s the irony: • My product is capped, so exceeding the limit isn’t even possible. • Yet somehow, I was charged for exceeding it. • Not one staff member could explain why. • Instead of admitting there might be an internal error, they made it my problem. I’m not a difficult customer. I come from a financial background, so I understand how things work. I gave them 22 days to sort it out. I called, emailed, sent messages to my “private banker,” and even asked nicely. In return? Silence, delays, and the classic “we’ll escalate it” runaround. To be fair, one gentleman (Mr. Beck) actually listened, took ownership, and resolved my previous issue in two days. He deserves respect. But the rest of my experience has been a textbook example of how not to treat a paying client. What worries me more is this: 👉 If this can happen to me — someone who knows how these products work — what about those who don’t? 👉 Who keeps the banks accountable when their system damages someone’s credit record? 👉 Why are they allowed to hide behind automated disclaimers that mean nothing in the real world? Warning to anyone thinking of joining: If you enjoy long email chains, repeating yourself to five different departments, and paying for things you were never told about — then Standard Bank is your perfect match. If not… run. I’ve since escalated this to the Banking Ombudsman. Not because I want drama — but because clients deserve to be informed and protected, not ****** through fine print and weak excuses. Standard Bank, it’s not 1985 anymore. We see what’s going on. This isn’t “private banking.” This is automated chaos dressed up in a suit.
215 replies
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