Terrible online support

I bought a pair of football/soccer boots at the start of November 2025. They arrived at the end of November 2025, on the day they arrived I use them and they started to break, AFTER JUST ONE USE. I immediately reported this to the online chat team as I am fully aware of the Nike defect/manufacture warranty where if there is a defect in the product it may be returned for a full refund. The boots lack of proper craftsmanship led to them breaking after being used once. I returned them and at the end of December I was told that the boots can’t be returned because they were used. I mentioned the manufacture/defect warranty and they escalated the case and since halfway through December until this day on the 19th of January 2026 I have heard nothing and have communicated at least twice a week just for them to keep saying that they are trying. This is completely unacceptable and I am extremely disappointed with the online chat team and Nike as a whole