Damage stock from NikeFreakz

I’ve ordered sneaker online at Nikefreakz on the 4th of December and received my parcel on the 9th I was so happy with the turnaround time until I opened my parcel and found damaged shoes,I’ve been trying to communicate with their agent and on since Monday withh no response from their WhatsApp,Tiktok they don’t reply I even send them emails with no luck.Im so frustrated now because my kid need those sneakers.