Delivery problems

I ordered from NineLife 3 months ago, which presents itself as a South African retailer and states on its website that it “ships within South Africa.” Naturally, I expected normal door-to-door courier delivery.

Instead, the parcel was shipped from overseas and handed over to the collapsed South African Post Office — with instructions for me to collect it from a “nearest post office” that doesn’t even exist anymore. Two local branches closed years ago, and there is no functioning SAPO service in my area.

None of this was disclosed at checkout.

If you’re planning to order from them, please be aware that: • Delivery may take weeks. • Your parcel may be sent to a non-existent post office for collection. • You may struggle to get a refund if SAPO doesn’t return the parcel.