Problems with returning a product

Nintendo distributors was the worst service I have every received. After receiving a Nintendo console that was not sealed with plastic or a sealing sticker, I wanted to return it as it was no longer a product I wanted nor was it in the condition I expected it to be. After weeks and weeks of them procrastinating with my request to return they wanted to charge me a handling fee of R1699 to re-package the box. Although this is stipulated in their policy, I did not receive the product in any such packaging condition yet they demanded I pay that amount to re-package a product that was not packaged in the first place. Absolutely a trap if you are wanting to return the product. I was very upset with the way this was handled. I now have to sell the product as I will get more for it by selling it rather than returning it to the Nintendo Distributors. Do not buy from them, it's not worth it!