Furniture never arrived, and I can’t get a refund out of Nisa even after she promised to pay.

I’m writing this review in the hope of saving other unassuming customers from losing their hard earned money to businesses like this. I paid R15,500 on 4 December 2022 (exactly three years ago today). I have never received the items, nor have I received a refund. I’ve contacted the owner, Nisa, via Instagram, email, and WhatsApp. When she responds, it’s with lies, delay tactics, and a victim mentality whenever a refund is requested.

Throughout this entire process, she has shown absolutely no integrity and repeatedly gaslighted me by telling me to ‘be patient,’ yet never delivering on any promises. A few days ago she committed to refunding me by the end of the day (twice) but as expected, the money never arrived. She has since stopped responding to all my messages.

I have never dealt with a business this dishonest or unprofessional in my life! And it seems I’m not the only one.

(For clarity, the other “Melissa” that wrote a review on HelloPeter is not me. I am a different Melissa who has also had a terrible experience with Nisa Willockx Interiors).