NW
Nisa Willockx Interiors
Claimed Business
NW
Nisa Willockx Interiors
Claimed Business
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
0Trustindex Rating
#2Ranked In Other
1h 36mReply Time
-100 NPSUnlikely
Replied to 50% of negative reviews
Reply time on negative reviews: 1 hour 36 min
TrustIndex
0
Ranking
#2
in Other
Avg Reply
1h 36m
NPS Score
-100
Recommended: Unlikely
Replied to 50% of negative reviews
Reply time on negative reviews: 1 hour 36 min
Review Distribution
1.1|8 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(14.3%)
1(85.7%)
5(0%)
4(0%)
3(0%)
2(14.3%)
1(85.7%)
Frequently Asked Questions About Nisa Willockx Interiors
Nisa Willockx Interiors has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. They reply to 50% of negative reviews, typically within 1 hour 36 min. Hellopeter has tracked Nisa Willockx Interiors across 46 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMS
Melissa S
1 reviews | Active since Jan 2020
4 Dec 2025, 15:53
Furniture never arrived, and I can’t get a refund out of Nisa even after she promised to pay.
I’m writing this review in the hope of saving other unassuming customers from losing their hard earned money to businesses like this. I paid R15,500 on 4 December 2022 (exactly three years ago today). I have never received the items, nor have I received a refund. I’ve contacted the owner, Nisa, via Instagram, email, and WhatsApp. When she responds, it’s with lies, delay tactics, and a victim mentality whenever a refund is requested. Throughout this entire process, she has shown absolutely no integrity and repeatedly gaslighted me by telling me to ‘be patient,’ yet never delivering on any promises. A few days ago she committed to refunding me by the end of the day (twice) but as expected, the money never arrived. She has since stopped responding to all my messages. I have never dealt with a business this dishonest or unprofessional in my life! And it seems I’m not the only one. (For clarity, the other “Melissa” that wrote a review on HelloPeter is not me. I am a different Melissa who has also had a terrible experience with Nisa Willockx Interiors).
Helpful (0)
|Replies (0)MS
Melissa S
1 reviews | Active since Jan 2020
4 Dec 2025, 15:53
Furniture never arrived, and I can’t get a refund out of Nisa even after she promised to pay.
I’m writing this review in the hope of saving other unassuming customers from losing their hard earned money to businesses like this. I paid R15,500 on 4 December 2022 (exactly three years ago today). I have never received the items, nor have I received a refund. I’ve contacted the owner, Nisa, via Instagram, email, and WhatsApp. When she responds, it’s with lies, delay tactics, and a victim mentality whenever a refund is requested. Throughout this entire process, she has shown absolutely no integrity and repeatedly gaslighted me by telling me to ‘be patient,’ yet never delivering on any promises. A few days ago she committed to refunding me by the end of the day (twice) but as expected, the money never arrived. She has since stopped responding to all my messages. I have never dealt with a business this dishonest or unprofessional in my life! And it seems I’m not the only one. (For clarity, the other “Melissa” that wrote a review on HelloPeter is not me. I am a different Melissa who has also had a terrible experience with Nisa Willockx Interiors).
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Replies (0)NH
Norma H
1 reviews | Active since Jan 2020
13 Oct 2025, 15:25
Still Waiting Months Later – No Table, No Refund, No Response
I ordered a Cube marble coffee table on 17 November 2024 on the website for R18050, which includes the R250 delivery fee. Before placing the order, I called the owner to confirm it would be ready for my housewarming five weeks later, and she assured me that it would be delivered in time. As the delivery date approached, I followed up multiple times, but my calls were either ignored or I was told there were delays due to electricity issues. I accepted the delay and continued to wait patiently. By February 2025, just before my due date to give birth, I was told the table had been sent to the delivery company — but it never arrived, and the seller seemed unaware of its location. Days later, it was delivered unexpectedly while I was in hospital. My father received it and immediately noticed it was damaged and chipped from not being finished off properly. The table I received looked completely different from what was advertised online — the one on the website appeared white with black veining, while the one delivered had white, black, and strong orange tones, making it look nothing like the original design I ordered. I informed the seller, who promised to send a specialist to inspect it, but no one ever came. I eventually paid an additional R1,000 to return the damaged table myself. The seller later agreed to replace it and even asked me to visit her supplier to select a new stone, which I did — but after I sent her the codes, she stopped responding again. I have asked for a refund, but my requests have been ignored. Meanwhile, the company continues to advertise on social media, showcasing “happy customers” and new deliveries every week, even though my issue remains unresolved. They even started advertising the table I had ordered at a reduced price. My comments on their posts are deleted, and I’ve since spoken to other customers who have experienced the same problem. After months of broken promises and no accountability, I now feel I have no choice but to seek legal advice to recover my losses. Customers deserve honesty and professionalism, not silence and excuses.
Helpful (0)
|Replies (0)NH
Norma H
1 reviews | Active since Jan 2020
13 Oct 2025, 15:25
Still Waiting Months Later – No Table, No Refund, No Response
I ordered a Cube marble coffee table on 17 November 2024 on the website for R18050, which includes the R250 delivery fee. Before placing the order, I called the owner to confirm it would be ready for my housewarming five weeks later, and she assured me that it would be delivered in time. As the delivery date approached, I followed up multiple times, but my calls were either ignored or I was told there were delays due to electricity issues. I accepted the delay and continued to wait patiently. By February 2025, just before my due date to give birth, I was told the table had been sent to the delivery company — but it never arrived, and the seller seemed unaware of its location. Days later, it was delivered unexpectedly while I was in hospital. My father received it and immediately noticed it was damaged and chipped from not being finished off properly. The table I received looked completely different from what was advertised online — the one on the website appeared white with black veining, while the one delivered had white, black, and strong orange tones, making it look nothing like the original design I ordered. I informed the seller, who promised to send a specialist to inspect it, but no one ever came. I eventually paid an additional R1,000 to return the damaged table myself. The seller later agreed to replace it and even asked me to visit her supplier to select a new stone, which I did — but after I sent her the codes, she stopped responding again. I have asked for a refund, but my requests have been ignored. Meanwhile, the company continues to advertise on social media, showcasing “happy customers” and new deliveries every week, even though my issue remains unresolved. They even started advertising the table I had ordered at a reduced price. My comments on their posts are deleted, and I’ve since spoken to other customers who have experienced the same problem. After months of broken promises and no accountability, I now feel I have no choice but to seek legal advice to recover my losses. Customers deserve honesty and professionalism, not silence and excuses.
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Replies (0)MS
Melissa S
1 reviews | Active since Jan 2020
19 Sept 2025, 15:30
Tables never arrived
I purchased three side tables from Nisa Willockx Interiors for R15,500 on 4 December 2022. To this day—2 years and 9 months later—I have still never received the tables. When I queried this, Nisa was unable to provide any proof of delivery or issue a refund. The service has been absolutely shocking, I definitely do not recommend purchasing from this company!
Helpful (0)
|Replies (0)MS
Melissa S
1 reviews | Active since Jan 2020
19 Sept 2025, 15:30
Tables never arrived
I purchased three side tables from Nisa Willockx Interiors for R15,500 on 4 December 2022. To this day—2 years and 9 months later—I have still never received the tables. When I queried this, Nisa was unable to provide any proof of delivery or issue a refund. The service has been absolutely shocking, I definitely do not recommend purchasing from this company!
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Replies (0)CR
CATHY R
1 reviews | Active since Jan 2020
21 Jul 2025, 06:30
Side table_Wrong stain
On behalf of Design Partnership (Pty)Ltd I would like to give honest feedback. We ordered a table online which matched a particular stain, it arrived in the completely wrong stain, instead of returning it, the supplier offered to make a new one, 5 weeks later we still had no feedback only that the factory was busy with it. Then on our suggestion the initial table was collected in order to have it sanded down, we were then advised that the stain on the website was not achievable and that the lighting distorted it. We eventually asked that the table gets delivered to our shopfitters to try and correct. This is the short story...... Communication and turnaround was terrible and now having to use our shopfitters the table is costing us more. Unfortunately we can not support this local brand in the future
Helpful (0)
|Replies (0)CR
CATHY R
1 reviews | Active since Jan 2020
21 Jul 2025, 06:30
Side table_Wrong stain
On behalf of Design Partnership (Pty)Ltd I would like to give honest feedback. We ordered a table online which matched a particular stain, it arrived in the completely wrong stain, instead of returning it, the supplier offered to make a new one, 5 weeks later we still had no feedback only that the factory was busy with it. Then on our suggestion the initial table was collected in order to have it sanded down, we were then advised that the stain on the website was not achievable and that the lighting distorted it. We eventually asked that the table gets delivered to our shopfitters to try and correct. This is the short story...... Communication and turnaround was terrible and now having to use our shopfitters the table is costing us more. Unfortunately we can not support this local brand in the future
0
Replies (0)1RG
11 Rugs Gallery
1 reviews | Active since Jan 2020
8 Jul 2025, 07:47
Beware of Nisa - A Cautionary Tale from 11 Rugs Gallery
My name is Ryan, and I'm writing this personally on behalf of 11 Rugs Gallery to warn others about my deeply frustrating and dishonest experience with Nisa owner. Back in August 2024, Nisa visited our showroom in Deco Park, supposedly to rent rugs for the Decorex exhibition. I trusted her - she seemed passionate and visionary - so l gave her a 300x200 rug free of charge, under the clear agreement that it would be returned after the event. Now it's July 2025, and not only have I not received the rug back, but for nearly a year she dodged every call, message, and attempt to contact her. Just last month, by some miracle, she responded and agreed to pay R5,722 - which is far below the actual value of the rug - and I still agreed, just to put this behind me. But true to her character, she has once again gone silent. I genuinely wish I could share the screenshots and proof of this yearlong ordeal. It's not just about money - it's the betrayal, the dishonesty, and the waste of time and energy. I'm sharing this to protect others from going through the same pain. Please be careful. Don't let her fool you like she did us. Thanks 🙏🏻
Helpful (0)
|Replies (0)1RG
11 Rugs Gallery
1 reviews | Active since Jan 2020
8 Jul 2025, 07:47
Beware of Nisa - A Cautionary Tale from 11 Rugs Gallery
My name is Ryan, and I'm writing this personally on behalf of 11 Rugs Gallery to warn others about my deeply frustrating and dishonest experience with Nisa owner. Back in August 2024, Nisa visited our showroom in Deco Park, supposedly to rent rugs for the Decorex exhibition. I trusted her - she seemed passionate and visionary - so l gave her a 300x200 rug free of charge, under the clear agreement that it would be returned after the event. Now it's July 2025, and not only have I not received the rug back, but for nearly a year she dodged every call, message, and attempt to contact her. Just last month, by some miracle, she responded and agreed to pay R5,722 - which is far below the actual value of the rug - and I still agreed, just to put this behind me. But true to her character, she has once again gone silent. I genuinely wish I could share the screenshots and proof of this yearlong ordeal. It's not just about money - it's the betrayal, the dishonesty, and the waste of time and energy. I'm sharing this to protect others from going through the same pain. Please be careful. Don't let her fool you like she did us. Thanks 🙏🏻
0
Replies (0)1RG
11 Rugs Gallery
1 reviews | Active since Jan 2020
7 Jul 2025, 14:28
Beware of Nisa – A Cautionary Tale from 11 Rugs Gallery
My name is Ryan, and I’m writing this personally on behalf of 11 Rugs Gallery to warn others about my deeply frustrating and dishonest experience with a woman named Nisa. Back in August 2024, Nisa visited our showroom in Deco Park, supposedly to rent rugs for the Decorex exhibition. I trusted her – she seemed passionate and visionary – so I gave her a 300x200 rug free of charge, under the clear agreement that it would be returned after the event. Now it's July 2025, and not only have I not received the rug back, but for nearly a year she dodged every call, message, and attempt to contact her. Just last month, by some miracle, she responded and agreed to pay R5,722 – which is far below the actual value of the rug – and I still agreed, just to put this behind me. But true to her character, she has once again gone silent. This woman has acted like a complete ****, and I genuinely wish I could share the screenshots and proof of this year-long ordeal. It’s not just about money – it’s the betrayal, the dishonesty, and the waste of time and energy. I’m sharing this to protect others from going through the same pain. Please be careful. Don’t let her fool you like she did us. Thanks 🙏🏻
Helpful (0)
|Replies (0)1RG
11 Rugs Gallery
1 reviews | Active since Jan 2020
7 Jul 2025, 14:28
Beware of Nisa – A Cautionary Tale from 11 Rugs Gallery
My name is Ryan, and I’m writing this personally on behalf of 11 Rugs Gallery to warn others about my deeply frustrating and dishonest experience with a woman named Nisa. Back in August 2024, Nisa visited our showroom in Deco Park, supposedly to rent rugs for the Decorex exhibition. I trusted her – she seemed passionate and visionary – so I gave her a 300x200 rug free of charge, under the clear agreement that it would be returned after the event. Now it's July 2025, and not only have I not received the rug back, but for nearly a year she dodged every call, message, and attempt to contact her. Just last month, by some miracle, she responded and agreed to pay R5,722 – which is far below the actual value of the rug – and I still agreed, just to put this behind me. But true to her character, she has once again gone silent. This woman has acted like a complete ****, and I genuinely wish I could share the screenshots and proof of this year-long ordeal. It’s not just about money – it’s the betrayal, the dishonesty, and the waste of time and energy. I’m sharing this to protect others from going through the same pain. Please be careful. Don’t let her fool you like she did us. Thanks 🙏🏻
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Replies (0)1RG
11 Rugs Gallery
1 reviews | Active since Jan 2020
4 Jun 2025, 12:34
A Hard Lesson in Trust – Please Read Before Dealing with Nisa
Honestly, she doesn’t even deserve a single star. Nisa is a ***** plain and simple. It all started in August 2024 when she walked into my shop claiming to be an interior designer, asking to borrow rugs for her Decorex exhibition. I gave them to her no deposit just to support someone I thought was legit. That was the biggest mistake. It’s now June 2025. A full year has passed. Nothing returned. I’ve chased her through messages and calls—ignored every time. The one time she responded, she said she’d pay… but of course, that was just more lies. I'm posting this not out of spite, but to make sure no one else falls into the same trap. If you're a small business, an artist, a supplier please be warned. Don’t trust her. We work too hard to be taken advantage of like this. Thanks for reading.
Helpful (0)
|Replies (0)1RG
11 Rugs Gallery
1 reviews | Active since Jan 2020
4 Jun 2025, 12:34
A Hard Lesson in Trust – Please Read Before Dealing with Nisa
Honestly, she doesn’t even deserve a single star. Nisa is a ***** plain and simple. It all started in August 2024 when she walked into my shop claiming to be an interior designer, asking to borrow rugs for her Decorex exhibition. I gave them to her no deposit just to support someone I thought was legit. That was the biggest mistake. It’s now June 2025. A full year has passed. Nothing returned. I’ve chased her through messages and calls—ignored every time. The one time she responded, she said she’d pay… but of course, that was just more lies. I'm posting this not out of spite, but to make sure no one else falls into the same trap. If you're a small business, an artist, a supplier please be warned. Don’t trust her. We work too hard to be taken advantage of like this. Thanks for reading.
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Replies (0)ND
Nigel D
1 reviews | Active since Jan 2020
5 May 2025, 13:50
*****ulent name-changing business ignores communication and doesn't deliver or refund.
Nov 23 - Aug 2024: Tried contacting this business repeatedly. Failed to do so Late Aug 2024: Reported the business to Google as "No longer trading". 3-Sept-2024: Message from "Nisa" apologising for terrible communication! 10-Feb 2025: Ordered this item: https://nisawillockx.eu/product/bianco-side-table 14-Feb-2025: Emailed to ask when delivery would be Nisa rep**** saying 3-4 weeks (ie. by mid March) 15-Mar-2025: No delivery. Chased up 18-Mar-25: Nisa said they were dispatching next week (TOTAL LIE!) 27-Mar-25: Chased up again (IGNORED) 1-Apr-25: Chased up again Nisa rep**** apologising saying delivery time was 6-8 weeks now! 2-Apr-25: Gave ultimatum. Delivery by Fri-11th or cancel order and refund 7-Apr-25: More apologies (BEWARE!!! - cynically offered me a free throw to keep waiting until the 90 day transaction dispute limit was reached so I could no longer dispute the transaction!!!!) 14-Apr-25: No refund - chased up again (IGNORED) 22-Apr-25: Chased up again (NO REFUND STILL, IGNORED) 1-May-25: Reported this ***** to my bank through their ***** reporting process. 5-May-25: Went to South African Police to report the crime. Will update once bank, visa and police investigation complete.
Helpful (0)
|Replies (0)ND
Nigel D
1 reviews | Active since Jan 2020
5 May 2025, 13:50
*****ulent name-changing business ignores communication and doesn't deliver or refund.
Nov 23 - Aug 2024: Tried contacting this business repeatedly. Failed to do so Late Aug 2024: Reported the business to Google as "No longer trading". 3-Sept-2024: Message from "Nisa" apologising for terrible communication! 10-Feb 2025: Ordered this item: https://nisawillockx.eu/product/bianco-side-table 14-Feb-2025: Emailed to ask when delivery would be Nisa rep**** saying 3-4 weeks (ie. by mid March) 15-Mar-2025: No delivery. Chased up 18-Mar-25: Nisa said they were dispatching next week (TOTAL LIE!) 27-Mar-25: Chased up again (IGNORED) 1-Apr-25: Chased up again Nisa rep**** apologising saying delivery time was 6-8 weeks now! 2-Apr-25: Gave ultimatum. Delivery by Fri-11th or cancel order and refund 7-Apr-25: More apologies (BEWARE!!! - cynically offered me a free throw to keep waiting until the 90 day transaction dispute limit was reached so I could no longer dispute the transaction!!!!) 14-Apr-25: No refund - chased up again (IGNORED) 22-Apr-25: Chased up again (NO REFUND STILL, IGNORED) 1-May-25: Reported this ***** to my bank through their ***** reporting process. 5-May-25: Went to South African Police to report the crime. Will update once bank, visa and police investigation complete.
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Replies (0)