Norma H

Still Waiting Months Later – No Table, No Refund, No Response

I ordered a Cube marble coffee table on 17 November 2024 on the website for R18050, which includes the R250 delivery fee. Before placing the order, I called the owner to confirm it would be ready for my housewarming five weeks later, and she assured me that it would be delivered in time. As the delivery date approached, I followed up multiple times, but my calls were either ignored or I was told there were delays due to electricity issues. I accepted the delay and continued to wait patiently. By February 2025, just before my due date to give birth, I was told the table had been sent to the delivery company — but it never arrived, and the seller seemed unaware of its location. Days later, it was delivered unexpectedly while I was in hospital. My father received it and immediately noticed it was damaged and chipped from not being finished off properly. The table I received looked completely different from what was advertised online — the one on the website appeared white with black veining, while the one delivered had white, black, and strong orange tones, making it look nothing like the original design I ordered. I informed the seller, who promised to send a specialist to inspect it, but no one ever came. I eventually paid an additional R1,000 to return the damaged table myself. The seller later agreed to replace it and even asked me to visit her supplier to select a new stone, which I did — but after I sent her the codes, she stopped responding again. I have asked for a refund, but my requests have been ignored. Meanwhile, the company continues to advertise on social media, showcasing “happy customers” and new deliveries every week, even though my issue remains unresolved. They even started advertising the table I had ordered at a reduced price. My comments on their posts are deleted, and I’ve since spoken to other customers who have experienced the same problem. After months of broken promises and no accountability, I now feel I have no choice but to seek legal advice to recover my losses. Customers deserve honesty and professionalism, not silence and excuses.