Nisa Willockx Interiors
1.6|46 reviews
ND
Nigel D
1 reviews | Active since Member
05 May 2025, 13:50
*****ulent name-changing business ignores communication and doesn't deliver or refund.
Nov 23 - Aug 2024: Tried contacting this business repeatedly. Failed to do so Late Aug 2024: Reported the business to Google as "No longer trading". 3-Sept-2024: Message from "Nisa" apologising for terrible communication! 10-Feb 2025: Ordered this item: https://nisawillockx.eu/product/bianco-side-table 14-Feb-2025: Emailed to ask when delivery would be Nisa rep**** saying 3-4 weeks (ie. by mid March) 15-Mar-2025: No delivery. Chased up 18-Mar-25: Nisa said they were dispatching next week (TOTAL LIE!) 27-Mar-25: Chased up again (IGNORED) 1-Apr-25: Chased up again Nisa rep**** apologising saying delivery time was 6-8 weeks now! 2-Apr-25: Gave ultimatum. Delivery by Fri-11th or cancel order and refund 7-Apr-25: More apologies (BEWARE!!! - cynically offered me a free throw to keep waiting until the 90 day transaction dispute limit was reached so I could no longer dispute the transaction!!!!) 14-Apr-25: No refund - chased up again (IGNORED) 22-Apr-25: Chased up again (NO REFUND STILL, IGNORED) 1-May-25: Reported this ***** to my bank through their ***** reporting process. 5-May-25: Went to South African Police to report the crime. Will update once bank, visa and police investigation complete.
Helpful (0)
Replies (174)0
Replies (174)Nisa Willockx Interiors's replyOfficial
05 May 2025, 15:05Hi Nigel,
We have tried to be in touch with you with you regarding your order prior to you publishing this review with no response.
We tried using the number ending 0162 and had no luck.
Please check your phone and email and revert back.
Furthermore, our items do have a lead time and processing time as all items are made on order.
Please get back to us regarding the processing of your order.
We have tried to be in touch with you with you regarding your order prior to you publishing this review with no response.
We tried using the number ending 0162 and had no luck.
Please check your phone and email and revert back.
Furthermore, our items do have a lead time and processing time as all items are made on order.
Please get back to us regarding the processing of your order.
Best regards,
Nisa Willockx Interiors's reply05 May 2025, 15:05
Official
Hi Nigel,
We have tried to be in touch with you with you regarding your order prior to you publishing this review with no response.
We tried using the number ending 0162 and had no luck.
Please check your phone and email and revert back.
Furthermore, our items do have a lead time and processing time as all items are made on order.
Please get back to us regarding the processing of your order.
We have tried to be in touch with you with you regarding your order prior to you publishing this review with no response.
We tried using the number ending 0162 and had no luck.
Please check your phone and email and revert back.
Furthermore, our items do have a lead time and processing time as all items are made on order.
Please get back to us regarding the processing of your order.
Best regards,
ND
Nigel D's updateReviewer Update
05 May 2025, 15:31My phone number (last 4 digits as above) is active, but I see no missed calls. My email address is unchanged too. Please feel free to reply to any of the unanswered emails mentioned in the above, as the two phone conversations we have had have been difficult given poor reception. If your company is genuine and are in a position to deliver the marble table I ordered in the future, then once received and found to be 'as advertised', I will amend the review and rating to refer only to the sporadic communication. If not, I will leave this review up so that others are aware.
ND
Nigel D's update05 May 2025, 15:31
Reviewer Update
My phone number (last 4 digits as above) is active, but I see no missed calls. My email address is unchanged too. Please feel free to reply to any of the unanswered emails mentioned in the above, as the two phone conversations we have had have been difficult given poor reception. If your company is genuine and are in a position to deliver the marble table I ordered in the future, then once received and found to be 'as advertised', I will amend the review and rating to refer only to the sporadic communication. If not, I will leave this review up so that others are aware.
Nisa Willockx Interiors's replyOfficial
05 May 2025, 16:06Hi Nigel,
We sent you second message on WhatsApp after responding to your query on here. You are responding on this platform but still no response on WhatsApp.
Please kindly check again.
The profile picture is a male, and I assume it’s you.
Please kindly check your WhatsApp again
We sent you second message on WhatsApp after responding to your query on here. You are responding on this platform but still no response on WhatsApp.
Please kindly check again.
The profile picture is a male, and I assume it’s you.
Please kindly check your WhatsApp again
Best regards,
Nisa Willockx Interiors's reply05 May 2025, 16:06
Official
Hi Nigel,
We sent you second message on WhatsApp after responding to your query on here. You are responding on this platform but still no response on WhatsApp.
Please kindly check again.
The profile picture is a male, and I assume it’s you.
Please kindly check your WhatsApp again
We sent you second message on WhatsApp after responding to your query on here. You are responding on this platform but still no response on WhatsApp.
Please kindly check again.
The profile picture is a male, and I assume it’s you.
Please kindly check your WhatsApp again
Best regards,