Nisa Willockx Interiors
1.6|46 reviews
CR
CATHY R
1 reviews | Active since Member
21 Jul 2025, 06:30
Side table_Wrong stain
On behalf of Design Partnership (Pty)Ltd I would like to give honest feedback. We ordered a table online which matched a particular stain, it arrived in the completely wrong stain, instead of returning it, the supplier offered to make a new one, 5 weeks later we still had no feedback only that the factory was busy with it. Then on our suggestion the initial table was collected in order to have it sanded down, we were then advised that the stain on the website was not achievable and that the lighting distorted it. We eventually asked that the table gets delivered to our shopfitters to try and correct. This is the short story...... Communication and turnaround was terrible and now having to use our shopfitters the table is costing us more. Unfortunately we can not support this local brand in the future
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Replies (53)Nisa Willockx Interiors's replyOfficial
21 Jul 2025, 11:05Hi Bronwyn,
The Stain colour is a standard colour we have on the table and we have never had any issues with the stain. For any custom colours we do ask that you let us know before hand and we can try to match the stain for you. Which you NEVER let us know you needed a colour to match the rest of the room.
Picture shades and actual product shades can sometimes differ due to professional lighting and background when taking our pictures.
Upon you raising to us that you wanted a colour that matches the rest of the room, we acted swiftly and made you a new table. You advised that you cannot wait for the lead time so we opted to rather change the colour of the existing table which we did and swiftly shipped it back.
We apologise for any inconvenience caused.
The Stain colour is a standard colour we have on the table and we have never had any issues with the stain. For any custom colours we do ask that you let us know before hand and we can try to match the stain for you. Which you NEVER let us know you needed a colour to match the rest of the room.
Picture shades and actual product shades can sometimes differ due to professional lighting and background when taking our pictures.
Upon you raising to us that you wanted a colour that matches the rest of the room, we acted swiftly and made you a new table. You advised that you cannot wait for the lead time so we opted to rather change the colour of the existing table which we did and swiftly shipped it back.
We apologise for any inconvenience caused.
Best regards,
Nisa Willockx Interiors's reply21 Jul 2025, 11:05
Official
Hi Bronwyn,
The Stain colour is a standard colour we have on the table and we have never had any issues with the stain. For any custom colours we do ask that you let us know before hand and we can try to match the stain for you. Which you NEVER let us know you needed a colour to match the rest of the room.
Picture shades and actual product shades can sometimes differ due to professional lighting and background when taking our pictures.
Upon you raising to us that you wanted a colour that matches the rest of the room, we acted swiftly and made you a new table. You advised that you cannot wait for the lead time so we opted to rather change the colour of the existing table which we did and swiftly shipped it back.
We apologise for any inconvenience caused.
The Stain colour is a standard colour we have on the table and we have never had any issues with the stain. For any custom colours we do ask that you let us know before hand and we can try to match the stain for you. Which you NEVER let us know you needed a colour to match the rest of the room.
Picture shades and actual product shades can sometimes differ due to professional lighting and background when taking our pictures.
Upon you raising to us that you wanted a colour that matches the rest of the room, we acted swiftly and made you a new table. You advised that you cannot wait for the lead time so we opted to rather change the colour of the existing table which we did and swiftly shipped it back.
We apologise for any inconvenience caused.
Best regards,