I took my car for KK37ZWGP on 12 December 2023

I took my car for KK37ZWGP on 12 December 2023. They did drop off by brother in the morning, but when they were supposed to pick him up, I was told they don't have drivers to do that. I had to arrange another transport now. Graham from Nissan called me. When I made a booking, I did inform them that I dnt have a service book, I was told they would organize one, but they did not