Nissan The Glen terrible service costing its customers time and money!

16 Wednesday April 2025 I took my car in for service in the morning before 09:00am. I waited for Group 1 Nissan The Glen to contact me to give me an update on the vehicle service, no one phoned me until 17:00pm in the evening. I tried to call Group 1 Nissan The Glen more than 3 times and no one answered. I was getting worried as Group 1 Nissan The Glen is not calling me to give me an update and they are not answering their phones. I decided to use my other vehicle and drove all the way to Group 1 Nissan The Glen. When I arrived and walked into the Group 1 Nissan The Glen office, another client was frustrated, disappointed, angry like me as due to that Group 1 Nissan The Glen did not give him a call to update him on his vehicle service. This customer spent extra money on uber to request for his school kids to get home after school and he couldn't fetch his wife from work. Group 1 Nissan The Glen told the customer that his vehicle will have to remain at Group 1 Nissan The Glen that he should fetch it the following day. When I asked Group 1 Nissan The Glen to fetch my car driver they told me that they will charge me a fee of R100 and that my car will remain on their premise they will only fetch the driver to pickup my car the following day. They did not apologize and did not realize how much I lost when my vehicle was at the premise long time after the service was concluded.