Nivea antiperspirants for men 72hr

Nivea antiperspirants for men very bad quality we bought it at CLICKS in Vosloorus and Nivea as a company they don't want to compensate without me filling in a questionnaire even after sending them in image of what it has done to my mom's armpits..skin irritation with some sores,a questionnaire which they sent via email.i don't have the money to go print fill it in and resend,they should be thoughtful especially when the problem it's their products,I have sent all 3 products pictures as instructed but they don't care.busy going back and fourth with e-mails m tired now.