N
Nivea
Claimed Business
N
AI Review Summary
Based on recent customer reviews, Nivea receives significant criticism around product performance and adverse skin reactions. Multiple customers report skin irritation, rashes, and hyperpigmentation from both body lotions and deodorants. The 72-hour protection claim on antiperspirants is frequently challenged, with users noting odour returning within hours. Customer service responsiveness is a recurring frustration, with complaints about unanswered emails and unfulfilled replacement promises. However, a few loyal customers praise Nivea's facial skincare range for delivering a noticeable glow and effective dark spot treatment.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-34
Recommended: Unlikely
Review Distribution
2.2|11 Reviews
May '25 - Apr '26
5(18.2%)
4(9.1%)
3(9.1%)
2(0%)
1(63.6%)
5(18.2%)
4(9.1%)
3(9.1%)
2(0%)
1(63.6%)
Frequently Asked Questions About Nivea
Based on recent customer reviews, Nivea receives significant criticism around product performance and adverse skin reactions. Multiple customers report skin irritation, rashes, and hyperpigmentation from both body lotions and deodorants. The 72-hour protection claim on antiperspirants is frequently challenged, with users noting odour returning within hours. Customer service responsiveness is a recurring frustration, with complaints about unanswered emails and unfulfilled replacement promises. However, a few loyal customers praise Nivea's facial skincare range for delivering a noticeable glow and effective dark spot treatment.
Nivea has a TrustIndex of 0 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked Nivea across 114 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Lerato M
1 reviews | Active since Jan 2020
19 Feb 2026, 09:49
Nivea antiperspirants for men 72hr
Nivea antiperspirants for men very bad quality we bought it at CLICKS in Vosloorus and Nivea as a company they don't want to compensate without me filling in a questionnaire even after sending them in image of what it has done to my mom's armpits..skin irritation with some sores,a questionnaire which they sent via email.i don't have the money to go print fill it in and resend,they should be thoughtful especially when the problem it's their products,I have sent all 3 products pictures as instructed but they don't care.busy going back and fourth with e-mails m tired now.
Helpful (0)
|Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
19 Feb 2026, 09:49
Nivea antiperspirants for men 72hr
Nivea antiperspirants for men very bad quality we bought it at CLICKS in Vosloorus and Nivea as a company they don't want to compensate without me filling in a questionnaire even after sending them in image of what it has done to my mom's armpits..skin irritation with some sores,a questionnaire which they sent via email.i don't have the money to go print fill it in and resend,they should be thoughtful especially when the problem it's their products,I have sent all 3 products pictures as instructed but they don't care.busy going back and fourth with e-mails m tired now.
0
Replies (0)R
SM
Simphiwe M
1 reviews | Active since Jan 2020
6 Feb 2026, 09:49
Nivea deodorants is not 72hour protection
I started using nivea deodorant for woman but then i kept on having smelly armpits I changed to men thinking that with nivea men the scent would be stronger but no my armpits are just the same the nivea 72 hour protection deodorant is not doing the things after 5 hours you smell like you never took a bath for days👎👎
Helpful (0)
|Replies (0)SM
Simphiwe M
1 reviews | Active since Jan 2020
6 Feb 2026, 09:49
Nivea deodorants is not 72hour protection
I started using nivea deodorant for woman but then i kept on having smelly armpits I changed to men thinking that with nivea men the scent would be stronger but no my armpits are just the same the nivea 72 hour protection deodorant is not doing the things after 5 hours you smell like you never took a bath for days👎👎
0
Replies (0)DF
Danielle F
1 reviews | Active since Jan 2020
17 Jan 2026, 18:26
Dissapointed
I bought the new Nivea range the Whip ,the Cleansing Foam and the Liquid refiner hoping that it would do what it says it would do ..it made my skin break out ,caused hyper***mentation and marks on my skin..It literally burnt my skin and I am struggling to get it back to how healthy it was before
Helpful (0)
|Replies (0)DF
Danielle F
1 reviews | Active since Jan 2020
17 Jan 2026, 18:26
Dissapointed
I bought the new Nivea range the Whip ,the Cleansing Foam and the Liquid refiner hoping that it would do what it says it would do ..it made my skin break out ,caused hyper***mentation and marks on my skin..It literally burnt my skin and I am struggling to get it back to how healthy it was before
0
Replies (0)AN
Achumile N
1 reviews | Active since Jan 2020
3 Jan 2026, 20:50
Nivea is cruel for skin
I always buy nivea roll on in bulks from clicks... Those 3 for 72rands. I think 3 or 4 months ago i developed rash but i thought it will fade away but instead its now a burning sensation and my underarms are dark and unpleasant to look at .. sies 😡😡
Helpful (0)
|Replies (0)AN
Achumile N
1 reviews | Active since Jan 2020
3 Jan 2026, 20:50
Nivea is cruel for skin
I always buy nivea roll on in bulks from clicks... Those 3 for 72rands. I think 3 or 4 months ago i developed rash but i thought it will fade away but instead its now a burning sensation and my underarms are dark and unpleasant to look at .. sies 😡😡
0
Replies (0)TN
LP
Lucrecia P
1 reviews | Active since Jan 2020
3 Nov 2025, 06:13
Dissapointed
I recently contacted Nivea with regards to a product that didnt deliver on the 72hour protection. I sent them the batch number as well as photos of the product in question. I love Nivea products in general, but the lack of response or acknowledgement is crazy. When paying for products I expect to get the protection im supposed to. I expect to glow, I expect to feel moisturized, I expect to not smell myself after an hour. I've never experienced this with Nivea before. I even thought it was my fault. Took a shower and literally could smell myself again a few hours later. 72 hours means 3 days, not hours later
Helpful (0)
|Replies (0)LP
Lucrecia P
1 reviews | Active since Jan 2020
3 Nov 2025, 06:13
Dissapointed
I recently contacted Nivea with regards to a product that didnt deliver on the 72hour protection. I sent them the batch number as well as photos of the product in question. I love Nivea products in general, but the lack of response or acknowledgement is crazy. When paying for products I expect to get the protection im supposed to. I expect to glow, I expect to feel moisturized, I expect to not smell myself after an hour. I've never experienced this with Nivea before. I even thought it was my fault. Took a shower and literally could smell myself again a few hours later. 72 hours means 3 days, not hours later
0
Replies (0)MM
Malefa M
1 reviews | Active since Jan 2020
11 Oct 2025, 19:50
Extremely Disappointed and Regret Buying This Product
I purchased the Nivea Radiant & Beauty Even Glow Body Lotion on 8 October 2025, and by 11 October 2025, my skin started breaking out with rashes and itching all over my arms and legs. I have never had this reaction with other products like Vaseline or Yardley Gorgeous. I deeply regret buying this product - especially after reading similar reviews from others who experienced skin irritation. My skin was perfectly fine before using it, and now I’m dealing with discomfort just days before my birthday. This product should not be on the market if it causes such severe allergic reactions. I urge Nivea to review the ingredients and warn consumers clearly about potential skin sensitivity. I deeply regret buying this product - especially after reading similar reviews from others who experienced skin irritation. My skin was perfectly fine before using it, and now I’m dealing with discomfort just days before my birthday. Very disappointed. I will not be purchasing this again.
Helpful (0)
|Replies (0)MM
Malefa M
1 reviews | Active since Jan 2020
11 Oct 2025, 19:50
Extremely Disappointed and Regret Buying This Product
I purchased the Nivea Radiant & Beauty Even Glow Body Lotion on 8 October 2025, and by 11 October 2025, my skin started breaking out with rashes and itching all over my arms and legs. I have never had this reaction with other products like Vaseline or Yardley Gorgeous. I deeply regret buying this product - especially after reading similar reviews from others who experienced skin irritation. My skin was perfectly fine before using it, and now I’m dealing with discomfort just days before my birthday. This product should not be on the market if it causes such severe allergic reactions. I urge Nivea to review the ingredients and warn consumers clearly about potential skin sensitivity. I deeply regret buying this product - especially after reading similar reviews from others who experienced skin irritation. My skin was perfectly fine before using it, and now I’m dealing with discomfort just days before my birthday. Very disappointed. I will not be purchasing this again.
0
Replies (0)