D
Danielle F
Active since Nov 2025
6
Reviews
0
Industries
Reviews
6 reviews3 months ago
Dissapointed
I bought the new Nivea range the Whip ,the Cleansing Foam and the Liquid refiner hoping that it would do what it says it would do ..it made my skin break out ,caused hyper***mentation and marks on my skin..It literally burnt my skin and I am struggling to get it back to how healthy it was before
0 replies
4 months ago
Refund not Recieved
Good day Finchoice I trust all is well. Please assist I logged a hello Peter complaint on the 08th December which has been closed without any resolve. The latest request that I received was on the 22nd December 2025 that I needed to submit my statement verifying that I did not receive the funds however no response as yet and all the tickets has since been closed for the initial query logged.
112 replies
4 months ago
Refund Not Paid
Good day Finchoice, I am writing to formally lodge a complaint regarding an unresolved refund that has now been outstanding for five months. Despite numerous calls, emails and engagements with your consultants, this issue remains unresolved, and I have reached my wits’ end attempting to obtain assistance. In June 2025, I made the difficult decision to enter Debt Review. During onboarding, the financial consultant clearly advised that Debt Busters would manage all debits going forward and that third parties would not debit my account. However, on my payday, both Debt Busters and a third party (Finchoice) debited my account. As a result, I was left with no available funds. I immediately contacted your consultant and was instructed to submit a bank statement once my statement cycle ended. I followed this instruction and thereafter contacted the call centre to confirm whether the refund could still be logged; I was advised that it could.I sent finchoice an email when this happend they refused to assist me and told me to speak to my Financial advisor. I subsequently submitted all required documents and logged refund requests for two amounts: R3,495 and R9,547. I was then told to allow up to 21 days for processing. Within this period, only the first amount was refunded. I was later informed by the consultant assisting me that he had omitted the request for the second refund and advised me to call back the following Monday. Since then, every time I contacted the call centre, I was told to “wait until Friday” as the third party allegedly only processes payments on that day. Multiple Fridays have come and gone with no resolution and no refund. On Wednesday, 26 October I spoke with the consultant managing the matter, who sent through a request to Finchoice AGAIN and still it has been crickets. It is unacceptable that a matter as straightforward as a refund has been dragging on for five months with no progress, no transparency, and no accountability. I require urgent confirmation of: 1. The status of the outstanding refund of R9,547 2. Where these funds were allocated if not refunded 3.why this issue has not been repeatedly delayed despite multiple follow-ups 4. An immediate date on which the refund will be paid to me. 5. My insurances have lapsed ,my cellphone bill in arrears and I have been struggling to get it up to date because of the double debits that took place. Please treat this matter with the seriousness it deserves. I expect written confirmation and resolution within 5 business days. Kind regards, Danielle
383 replies
5 months ago
Bad Refund Experience
Good day Debt Busters, I am writing to formally lodge a complaint regarding an unresolved refund that has now been outstanding for five months. Despite numerous calls, emails and engagements with your consultants, this issue remains unresolved, and I have reached my wits’ end attempting to obtain assistance. In June 2025, I made the difficult decision to enter Debt Review. During onboarding, the financial consultant clearly advised that Debt Busters would manage all debits going forward and that third parties would not debit my account. However, on my payday, both Debt Busters and a third party debited my account. As a result, I was left with no available funds. I immediately contacted your consultant and was instructed to submit a bank statement once my statement cycle ended. I followed this instruction and thereafter contacted the call centre to confirm whether the refund could still be logged; I was advised that it could. I subsequently submitted all required documents and logged refund requests for two amounts: R3,495 and R9,547. I was then told to allow up to 21 days for processing. Within this period, only the first amount was refunded. I was later informed by the consultant assisting me that he had omitted the request for the second refund and advised me to call back the following Monday. Since then, every time I contacted the call centre, I was told to “wait until Friday” as the third party allegedly only processes payments on that day. Multiple Fridays have come and gone with no resolution and no refund. On Wednesday, 26 November, I spoke with the consultant managing the matter, Olwethu, who informed me that he assumed the second refund formed part of the negotiation amount. TO MY COMPLETE SHOCK telling me that I will not get this money back after months of following up. This is incorrect, as the first refund was successfully paid out after negotiations, while the second was not. Furthermore, my repayment amount was never adjusted, meaning the funds were not offset or app**** in any way. This raises serious concern about where the outstanding amount of R9,547 actually went. Olwethu confirmed that he would contact me on Friday, 27 November with feedback and resolution. This commitment was not honored, and I have still not received any communication. It is unacceptable that a matter as straightforward as a refund has been dragging on for five months with no progress, no transparency, and no accountability. I require urgent confirmation of: 1. The status of the outstanding refund of R9,547 2. Where these funds were allocated if not refunded 3. Why this issue has been repeatedly delayed despite multiple follow-ups 4. An immediate date on which the refund will be paid to me. 5. My insurances have lapsed ,my cellphone bill in arrears and I have been struggling to get it up to date because of the double debits that took place. Please treat this matter with the seriousness it deserves. I expect written confirmation and resolution within 5 business days. Kind regards, Danielle
106 replies
5 months ago
Mr Solomon Mnticipha Call Centre Agent at SARS
Good day, I would like to lodge a complaint against the following staff member at the South African Receiver of Revenue and voice my utter disgust in the service I received from the consultant by the name of Mr Solomon Mnticipha . I logged a call regarding my tax return on the 15th October 2025 as I could not submit my return as the system and efiling said that their is an error on my account. Today and agent calls me back as my appointment was scheduled for today 18th November at 15h00 but he called me at 11h50 and not asking me if it is a suitable time to chat to me. I could not hear the agent as his line kept on dropping due to network coverage and i made him aware of it. he then proceeded to ask what I need his help with and i explained what the issue was , he then in the most derogatory undertone tells me that that my return was submitted, "it's simple what do I not understand". I then asked him when was it submitted and i did not appreciate the tone in which he was speaking to me and if i understood i wouldn't have asked for help or guidance as there is a way in educating a customer. The conversation continued and I made the agent aware again of how rude and condescending he comes across over the phone , he then responds to tell me that I am ABUSING him by calling something which was evident that he was rude and condescending, of which i made him aware that he set the tone of the telephonic conversation earlier and that he should not be using words like Abuse to a client that was not screaming at him or calling him out of his name. Dear SARS please listen to recording between myself and your agent as I have a copy for myself. You do not treat people seeking advise the way this man has and being irritated by the lack of guidance, kindness and resolve does not meant that you are irate for him to insinuate that I WAS ABUSING HIM ON A CALL. I am disturbed at the lack of professionalism and if this is how SARS treats taxpayers.It is extremely grotesque.
0 replies
5 months ago
Refund Request
They are very helpful Fast,professional and efficient in getting matters resolved
71 replies
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5 Star
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1 Star
5 (83.33333333333333%)