Cancelled order ignored, no communication, untrackable parcel – Nivora

I am extremely disappointed with my experience with Nivora.

I placed an order on 26 December (Order #12961) and cancelled the order by email within approximately 30 minutes of placing it, which is within Nivora’s own stated one-hour cancellation window. Despite this, I received no response whatsoever to my cancellation email.

Subsequently, I received a dispatch notice, even though the order had already been cancelled. I sent further follow-up emails, attaching proof of my original cancellation, and again received no response.

To make matters worse:

The website presents itself as a South African (.co.za) retailer, yet the payment reflected as an international transaction from Hong Kong, which was not clearly disclosed at checkout.

The parcel is allegedly sent via 17Track, however when I attempt to track the shipment, the tracking number does not exist on the 17Track website.

I have no way of confirming whether the parcel exists at all.

I have attempted to resolve this matter in good faith. There has been zero communication, no refund, and no valid tracking information provided.

This experience raises serious concerns about:

*failure to honour stated cancellation policies,

*lack of customer support,

*misleading presentation as a local retailer, and

*questionable shipping and tracking practices.

I am simply requesting what I am entitled to: acknowledgement of my lawful cancellation and a full refund.

At this point, I am left with no option but to warn other consumers and pursue further escalation if necessary.