Active since Mar 2017
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5 reviews3 months ago
Cancelled order ignored, no communication, untrackable parcel – Nivora
I am extremely disappointed with my experience with Nivora. I placed an order on 26 December (Order #12961) and cancelled the order by email within approximately 30 minutes of placing it, which is within Nivora’s own stated one-hour cancellation window. Despite this, I received no response whatsoever to my cancellation email. Subsequently, I received a dispatch notice, even though the order had already been cancelled. I sent further follow-up emails, attaching proof of my original cancellation, and again received no response. To make matters worse: The website presents itself as a South African (.co.za) retailer, yet the payment reflected as an international transaction from Hong Kong, which was not clearly disclosed at checkout. The parcel is allegedly sent via 17Track, however when I attempt to track the shipment, the tracking number does not exist on the 17Track website. I have no way of confirming whether the parcel exists at all. I have attempted to resolve this matter in good faith. There has been zero communication, no refund, and no valid tracking information provided. This experience raises serious concerns about: *failure to honour stated cancellation policies, *lack of customer support, *misleading presentation as a local retailer, and *questionable shipping and tracking practices. I am simply requesting what I am entitled to: acknowledgement of my lawful cancellation and a full refund. At this point, I am left with no option but to warn other consumers and pursue further escalation if necessary.
112 replies
15 months ago
Razia Yousuf - Best Pest Insurance Sales Executive
I just signed up with OnePlan Pet Insurance over the phone with Razia Yousuf, and I couldn’t be happier with the experience. Razia was absolutely invaluable—she provided all the information I needed with genuine care and professionalism. It was clear from our conversation that she wasn’t just reading off a script; her passion for her work truly shines through. Thank you, Razia, for making the process so smooth and for helping me get the best coverage for our fur babies!
53 replies
98 months ago
No Contact or reply
Hi In the past I've had excellent service from Pinnacle/24HourMobility but I have been trying my new handset since last week. Emailed through the form and tried phoning ( Number is unobtainable though). Could I ask that someone from Pinnacle please contact me. Thank you MH van Heerden
53 replies
99 months ago
Great service from MTN - BAD service from DSV
Really disappointed in DSVs service. Received SMSs from them on 7 March that someone will contact me soon for delivery. They received my MTN upgrade on 07/03. Ony got the call after 14:00 on Saturday. Danell, the very efficient call centre agent I worked through at MTN said that my phone will reach me by 12/03...but DSV could apparently only fit in a delivery in Midrand on 15/03 - a whole week after they received my handset??? How is this possible. The DSV call agent was extremely dismissive and not very friendly. I don't live in the bundus ... why is delivery so late? I feel it's impossible for a company like DSV to be SO overbooked. Hope to have my phone and a reply soon. Regards, Mia
263 replies
111 months ago
Steers Corlett Drive - Delivery
<p>Terrible service. Online ordering system works great, but after placing my order and paying online I had to call them and find out if they are still delivering my order. This was after an hour of waiting. It is now almost 2 hours and still nothing. I have since phoned and cancelled my order. I am now waiting for someone to call regarding my refund... Really not happy with the service or the attitude of the staff that answered my calls.</p>
56 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
1 (20%)
2 Star
1 (20%)
1 Star
2 (40%)