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Active since Mar 2017

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6 reviews

7 months ago

Cancelled order ignored, no communication, untrackable parcel – Nivora

I am extremely disappointed with my experience with Nivora. I placed an order on 26 December (Order #12961) and cancelled the order by email within approximately 30 minutes of placing it, which is within Nivora’s own stated one-hour cancellation window. Despite this, I received no response whatsoever to my cancellation email. Subsequently, I received a dispatch notice, even though the order had already been cancelled. I sent further follow-up emails, attaching proof of my original cancellation, and again received no response. To make matters worse: The website presents itself as a South African (.co.za) retailer, yet the payment reflected as an international transaction from Hong Kong, which was not clearly disclosed at checkout. The parcel is allegedly sent via 17Track, however when I attempt to track the shipment, the tracking number does not exist on the 17Track website. I have no way of confirming whether the parcel exists at all. I have attempted to resolve this matter in good faith. There has been zero communication, no refund, and no valid tracking information provided. This experience raises serious concerns about: *failure to honour stated cancellation policies, *lack of customer support, *misleading presentation as a local retailer, and *questionable shipping and tracking practices. I am simply requesting what I am entitled to: acknowledgement of my lawful cancellation and a full refund. At this point, I am left with no option but to warn other consumers and pursue further escalation if necessary.

2 replies

Oneplan Insurance

19 months ago

Razia Yousuf - Best Pest Insurance Sales Executive

I just signed up with OnePlan Pet Insurance over the phone with Razia Yousuf, and I couldn’t be happier with the experience. Razia was absolutely invaluable—she provided all the information I needed with genuine care and professionalism. It was clear from our conversation that she wasn’t just reading off a script; her passion for her work truly shines through. Thank you, Razia, for making the process so smooth and for helping me get the best coverage for our fur babies!

1 reply

24Hour Mobility Cellphone Insurance

102 months ago

No Contact or reply

Hi In the past I've had excellent service from Pinnacle/24HourMobility but I have been trying my new handset since last week. Emailed through the form and tried phoning ( Number is unobtainable though). Could I ask that someone from Pinnacle please contact me. Thank you MH van Heerden

1 reply

102 months ago

Great service from MTN - BAD service from DSV

Really disappointed in DSVs service. Received SMSs from them on 7 March that someone will contact me soon for delivery. They received my MTN upgrade on 07/03. Ony got the call after 14:00 on Saturday. Danell, the very efficient call centre agent I worked through at MTN said that my phone will reach me by 12/03...but DSV could apparently only fit in a delivery in Midrand on 15/03 - a whole week after they received my handset??? How is this possible. The DSV call agent was extremely dismissive and not very friendly. I don't live in the bundus ... why is delivery so late? I feel it's impossible for a company like DSV to be SO overbooked. Hope to have my phone and a reply soon. Regards, Mia

3 replies

Renew-it Sandton

112 months ago

Stay away from them

<p>The worst service ever. The customer service would have been better if they didn't lie to the customers and made empty promises. My car went in for a THIRD time this morning. Let's hope that they replace it with original parts - not the sub-standard parts that they used. (Front and back bumpers)</p> <p>After the first round, they didn't replace the front bumper - they charged for it but didn't fix it at all. They fixed that and the orange peel paint job the second time around. NOW for a third time my barely year-old car has to go for repairs. I am tired of Mary Jane and Rodney making excuses. I have insurance for a reason.</p> <p> </p> <p> </p>

0 replies

115 months ago

Steers Corlett Drive - Delivery

<p>Terrible service. Online ordering system works great, but after placing my order and paying online I had to call them and find out if they are still delivering my order. This was after an hour of waiting. It is now almost 2 hours and still nothing. I have since phoned and cancelled my order. I am now waiting for someone to call regarding my refund... Really not happy with the service or the attitude of the staff that answered my calls.</p>

1 reply

Review Distribution

5 Star

1 (16.7%)

4 Star

0 (0%)

3 Star

1 (16.7%)

2 Star

1 (16.7%)

1 Star

3 (50%)

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