24Hour Mobility Cellphone Insurance
Claimed Business
24Hour Mobility Cellphone Insurance
Claimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.7|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(33.3%)
2(0%)
1(66.7%)
5(0%)
4(0%)
3(33.3%)
2(0%)
1(66.7%)
Frequently Asked Questions About 24Hour Mobility Cellphone Insurance
24Hour Mobility Cellphone Insurance has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked 24Hour Mobility Cellphone Insurance across 1 172 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTT
LN
Luvo N
1 reviews | Active since Jan 2020
27 Nov 2025, 13:24
Rude Agent! Bad service!
I was ready to give this insurance company a 5-star rating, though I have had to call almost every day to get the process moving. I had accepted responsibility to accelerate the process as I never get updates voluntarily. However, after dealing with an aggressive agent who identified herself as Nosi Ngcobo, I’ll give a 3 star. It is frustrating losing stuff, hence we insure, to then get the process moving only when I call and be given a lecture when I am requesting an update is even worse! We all can have a bad day, but all businesses must strive to treat all its clients fairly, with respect. High-pressured environments, too, require no rudeness!
Helpful (0)
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Luvo N
1 reviews | Active since Jan 2020
27 Nov 2025, 13:24
Rude Agent! Bad service!
I was ready to give this insurance company a 5-star rating, though I have had to call almost every day to get the process moving. I had accepted responsibility to accelerate the process as I never get updates voluntarily. However, after dealing with an aggressive agent who identified herself as Nosi Ngcobo, I’ll give a 3 star. It is frustrating losing stuff, hence we insure, to then get the process moving only when I call and be given a lecture when I am requesting an update is even worse! We all can have a bad day, but all businesses must strive to treat all its clients fairly, with respect. High-pressured environments, too, require no rudeness!
0
Replies (0)zN
zanele N
1 reviews | Active since Jan 2020
1 Aug 2025, 14:34
Formal Complaint Regarding Declined Claim – Longstanding Policyholder
I am writing to formally raise a complaint against 24Hour Mobility Cellphone Insurance regarding the handling of my recent cellphone insurance claim. After my phone accidentally fell and switched off, it became completely unresponsive—even when I attempted to charge it. I submitted a claim, which was approved, and I paid the required excess as instructed. A courier was arranged to collect the phone, but the collection process was frustratingly delayed and even cancelled at one point, only reinstated after repeated follow-ups. When I removed the cellphone pouch to package the phone for collection, I noticed that the back of the phone was slightly open. I had not observed this before, and I did not tamper with the device in any way. Today, I was contacted and informed that my claim has now been declined following an assessment by the repairer. The reason provided was that the phone had previously been tampered with or repaired elsewhere. I must strongly dispute this. I have never taken the phone for repairs outside of their authorised channels. I have always re**** on my insurance cover, for which I pay monthly premiums, to handle such incidents. Furthermore, this particular phone was a replacement provided by them following a previous claim for a lost device. If there is any evidence of tampering, it would have occurred before the phone was issued to me. I have been a loyal client for over 10 years, with a clean claims history that clearly shows I report and resolve all device issues through their services. What is most concerning is the reversal of an already approved claim. After receiving confirmation and paying the excess, I reasonably expected the process to proceed smoothly. It is deeply unfair and confusing to be told the claim is now declined after fulfilling all the required steps. I would appreciate clarity on how such a reversal is justified, especially when no new information was introduced from my side. This experience has left me deeply disappointed. I trusted them to provide reliable support during unforeseen events, and I feel let down by the reversal of an approved claim based on inaccurate assumptions. I kindly request that this matter be thoroughly reviewed and reconsidered. I am happy to provide any further information required to support my case. I look forward to prompt response.
Helpful (0)
|Replies (0)zN
zanele N
1 reviews | Active since Jan 2020
1 Aug 2025, 14:34
Formal Complaint Regarding Declined Claim – Longstanding Policyholder
I am writing to formally raise a complaint against 24Hour Mobility Cellphone Insurance regarding the handling of my recent cellphone insurance claim. After my phone accidentally fell and switched off, it became completely unresponsive—even when I attempted to charge it. I submitted a claim, which was approved, and I paid the required excess as instructed. A courier was arranged to collect the phone, but the collection process was frustratingly delayed and even cancelled at one point, only reinstated after repeated follow-ups. When I removed the cellphone pouch to package the phone for collection, I noticed that the back of the phone was slightly open. I had not observed this before, and I did not tamper with the device in any way. Today, I was contacted and informed that my claim has now been declined following an assessment by the repairer. The reason provided was that the phone had previously been tampered with or repaired elsewhere. I must strongly dispute this. I have never taken the phone for repairs outside of their authorised channels. I have always re**** on my insurance cover, for which I pay monthly premiums, to handle such incidents. Furthermore, this particular phone was a replacement provided by them following a previous claim for a lost device. If there is any evidence of tampering, it would have occurred before the phone was issued to me. I have been a loyal client for over 10 years, with a clean claims history that clearly shows I report and resolve all device issues through their services. What is most concerning is the reversal of an already approved claim. After receiving confirmation and paying the excess, I reasonably expected the process to proceed smoothly. It is deeply unfair and confusing to be told the claim is now declined after fulfilling all the required steps. I would appreciate clarity on how such a reversal is justified, especially when no new information was introduced from my side. This experience has left me deeply disappointed. I trusted them to provide reliable support during unforeseen events, and I feel let down by the reversal of an approved claim based on inaccurate assumptions. I kindly request that this matter be thoroughly reviewed and reconsidered. I am happy to provide any further information required to support my case. I look forward to prompt response.
0
Replies (0)mM
moroesi M
1 reviews | Active since Jan 2020
30 Apr 2025, 10:19
Unresolved Claim
I want to express my disappointment and frustrations on both my service provider and my insurer. I have bought my daughter a phone I submitted proof of payment when I app**** for the insurance, I tried to blacklist the phone when it got lost, my insurer said there is no data. My insurer closed my claim after submitting all the documents with a reason that documents were not received. My service provider closed four calls that I have logged . Am frustrated at the service that am receiving, having an insurance should ease my frustration after the loss of the device, instead I have more stress even my premiums are paid up to date. I logged 4 cases with cell c 504170523, 54170449,404041117, 504240690 plus a reference number of a call that took 54min 2504300020035489. i my insurer can not find a way to resolve this query with my service provider then they my refund me all the money that i have paid.
Helpful (0)
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moroesi M
1 reviews | Active since Jan 2020
30 Apr 2025, 10:19
Unresolved Claim
I want to express my disappointment and frustrations on both my service provider and my insurer. I have bought my daughter a phone I submitted proof of payment when I app**** for the insurance, I tried to blacklist the phone when it got lost, my insurer said there is no data. My insurer closed my claim after submitting all the documents with a reason that documents were not received. My service provider closed four calls that I have logged . Am frustrated at the service that am receiving, having an insurance should ease my frustration after the loss of the device, instead I have more stress even my premiums are paid up to date. I logged 4 cases with cell c 504170523, 54170449,404041117, 504240690 plus a reference number of a call that took 54min 2504300020035489. i my insurer can not find a way to resolve this query with my service provider then they my refund me all the money that i have paid.
0
Replies (0)NN
Nandipha N
1 reviews | Active since Jan 2020
14 Apr 2025, 03:46
Easy claim process
What a pleasant experience at the most unpleasant time. Big ups to 24hour mobility and how they handled my claim. Smooth, efficient and easy claim process
Helpful (0)
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Nandipha N
1 reviews | Active since Jan 2020
14 Apr 2025, 03:46
Easy claim process
What a pleasant experience at the most unpleasant time. Big ups to 24hour mobility and how they handled my claim. Smooth, efficient and easy claim process
0
Replies (0)LN
Lapolohang N
1 reviews | Active since Jan 2020
12 Mar 2025, 09:23
m
I would like to warn the public to be very careful, I took a cellphone insurance with this company last year Jul, I was insured for R20'000, with access fee of R1000. In January I was ****** of my cellphone. I then submitted a claim, gave them ICT number, Police case number, Affidavit... I was then asked by underwriter(Monitor SA) to submit a selfie holding ID... 3 days later I followed up and was told Police case number cannot be verified. I had to make a conference call with police and the underwriter to get case number verified. Again days went by with no update. I had to call and follow up, I was then told to get device history from my network provider(cellC). Network said they don't issue that, It took me 2 weeks of talking with CellC and underwriter also making several conference calls, claim was approved, but access fee has increased to R2'300 from R1000............ I was insured 20k, they gave me same phone difference colour cheaper worth 10k....was not even given other option to chose from. As per the underwriter, customer can accept what the underwriter gives him.
Helpful (0)
|Replies (0)LN
Lapolohang N
1 reviews | Active since Jan 2020
12 Mar 2025, 09:23
m
I would like to warn the public to be very careful, I took a cellphone insurance with this company last year Jul, I was insured for R20'000, with access fee of R1000. In January I was ****** of my cellphone. I then submitted a claim, gave them ICT number, Police case number, Affidavit... I was then asked by underwriter(Monitor SA) to submit a selfie holding ID... 3 days later I followed up and was told Police case number cannot be verified. I had to make a conference call with police and the underwriter to get case number verified. Again days went by with no update. I had to call and follow up, I was then told to get device history from my network provider(cellC). Network said they don't issue that, It took me 2 weeks of talking with CellC and underwriter also making several conference calls, claim was approved, but access fee has increased to R2'300 from R1000............ I was insured 20k, they gave me same phone difference colour cheaper worth 10k....was not even given other option to chose from. As per the underwriter, customer can accept what the underwriter gives him.
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Replies (0)tM
tshepo M
1 reviews | Active since Jan 2020
12 Feb 2025, 09:48
worst service ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
You guys should just close up your insurance because you do not know what you are doing. I am approaching 2 weeks without a phone, all your consultants dont know what they are doing. - my contact numbers where the waybill number was sent is incorrect -today one consultant says this, the next day they say something different -you ask a question and they answer you with an attitude -it sounds like a circus in the back ground -you send an e-mail and never get a response -you must beg to be assisted but no one begs me to take my premium why am I insured if I must run around and beg for assistance ? why am I paying a premium but get treated like you are doing me a favour when I need assistance? A cellphone claim is supposed to be a fast track claim but going on 2 weeks without a phone when I have insurance doesn't make sense at all. this was my 1st claim with you and I doubt will insure anything with you because we are treated like **** when we need assistance when we actually pay for service.
Helpful (0)
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tshepo M
1 reviews | Active since Jan 2020
12 Feb 2025, 09:48
worst service ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
You guys should just close up your insurance because you do not know what you are doing. I am approaching 2 weeks without a phone, all your consultants dont know what they are doing. - my contact numbers where the waybill number was sent is incorrect -today one consultant says this, the next day they say something different -you ask a question and they answer you with an attitude -it sounds like a circus in the back ground -you send an e-mail and never get a response -you must beg to be assisted but no one begs me to take my premium why am I insured if I must run around and beg for assistance ? why am I paying a premium but get treated like you are doing me a favour when I need assistance? A cellphone claim is supposed to be a fast track claim but going on 2 weeks without a phone when I have insurance doesn't make sense at all. this was my 1st claim with you and I doubt will insure anything with you because we are treated like **** when we need assistance when we actually pay for service.
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Replies (0)AM
Asandiswa M
1 reviews | Active since Jan 2020
13 Jan 2025, 13:27
Worst Customer service,Pinnacle is a ****
I am in the process of claim ,all the consultants are ******** I took the pinnacle marketing insurance at Game and its **** ,I got ****** on the 23rd December2024,I never skipped any premium paying R223 a month, all they do now is being rudes ,asking for things they never asked initially,they never told me about anything I provided everything they needed they keep on lying Erika Du Ples is the worst human being I have ever had to deal with.Details A.Mgijima 0718132297.I will not back down until I get my device,they selling dreams ,lying theworst part on the7th January 2025 while the claim is with them they deducted another R223 from my account now they do not want to replace my phone.
Helpful (0)
|Replies (0)AM
Asandiswa M
1 reviews | Active since Jan 2020
13 Jan 2025, 13:27
Worst Customer service,Pinnacle is a ****
I am in the process of claim ,all the consultants are ******** I took the pinnacle marketing insurance at Game and its **** ,I got ****** on the 23rd December2024,I never skipped any premium paying R223 a month, all they do now is being rudes ,asking for things they never asked initially,they never told me about anything I provided everything they needed they keep on lying Erika Du Ples is the worst human being I have ever had to deal with.Details A.Mgijima 0718132297.I will not back down until I get my device,they selling dreams ,lying theworst part on the7th January 2025 while the claim is with them they deducted another R223 from my account now they do not want to replace my phone.
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Replies (0)