Terrible Service from Nkanyezi Solar Solutions!!

I am deeply disappointed and frustrated with the shocking lack of professionalism shown by Nkanyezi Solar Solutions. They installed a 7-panel 5kW inverter backup system on my property in March 2023 and issued the original Certificate of Compliance (COC). On 14 November 2025, I paid them to conduct a service on the same solar installation, and as required, they were supposed to issue a supplementary COC. Since then, despite countless phone calls and multiple WhatsApp messages— sent directly to the company’s Director, Mbongeni Mhlanga—I have received no response whatsoever or I am told they are sending it with nothing being sent.

Their silence and refusal to communicate is completely unacceptable. Customers should not have to chase a service provider daily for basic compliance documentation that they have already paid for. This is not only unprofessional, but it also jeopardises my ability to meet NERSA’s March 2026 deadline for the mandatory registration of solar power systems with my municipality. Without the COC, I am being placed at risk of future penalties, registration challenges and administrative delays—all because Nkanyezi Solar Solutions appears unwilling to complete the job they were contracted and paid to do.

A business in the renewable energy sector—especially one dealing with regulated installations—should demonstrate reliability, responsiveness and service integrity. Nkanyezi Solar Solutions has shown none of these. Instead, their behaviour reflects poor business ethics, no accountability and a complete disregard for the customers who keep them in business.

I strongly caution anyone considering using them: THINK TWICE. If this is how they handle a query on essential documentation after installation, I dread to imagine how they would handle a serious technical fault or a warranty issue.