Withdrawal nightmare with NMG Benefit

I still fail to understand how companies continue to use NMG as fund administrators when there are so many negative reviews with the exact same complaints. It’s becoming very clear that clients are not valued or prioritised.

Sadly, I’ve now also fallen victim to this experience. My withdrawal was initiated on the 2nd of March, and today marks the 9th week with still no clear understanding of what is happening. The only time I receive any form of update is when I personally follow up, and even then the responses are vague — I’m simply told that “the matter will be escalated.”

I am currently on my second escalation with absolutely no response, no feedback, and virtually zero communication. Considering that this involves people’s finances, the lack of urgency, transparency, and communication is truly concerning and alarming.

I truly wonder what it would take for NMG to start prioritising their clients. Is it public complaints and rants before issues are finally taken seriously?

It’s frustrating that so many people seem to be experiencing the exact same problems — delayed processes, poor communication, vague feedback, and constant escalations with no real resolution. When dealing with people’s finances, transparency and communication should be the bare minimum, not something clients have to beg for. Keeping in mind this affects people’s financial lives.