NMG Benefits
Claimed Business
NMG Benefits
Claimed Business
90 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, NMG Benefits receives overwhelmingly negative feedback across every major service dimension. Customers consistently describe a company that fails to process pension and provident fund withdrawal claims within stated timeframes, provides contradictory information through its call centre, and routinely ignores emails and calls. A small number of individually named consultants receive praise, but these exceptions are overshadowed by systemic failures in claims processing, communication, and accountability.
Top Strengths:
- •Customer Service & Professional Guidance: A few individually named consultants such as Natasha Hugget Henchie, Lucian Bull, Kylon Singh, and Shenaaz Bhoola receive heartfelt praise for patience, empathy, and going the extra mile for clients.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#13Ranked In Investments & Wealth
989 hours 51 minutesAverage Time To Reply
-96 NPSRecommended: Unlikely
Replied to 94% of negative reviews
Typically takes less than 997 hours 23 min to reply
TrustIndex
0
Score
Ranking
#13
in Investments & Wealth
Avg Reply
989 hours 51 minutes
NPS Score
-96
Recommended: Unlikely
Replied to 94% of negative reviews
Typically takes less than 997 hours 23 min to reply
Review Distribution
1.3|90 Reviews
May '25 - Apr '26
5(4%)
4(2.6%)
3(2.6%)
2(2.6%)
1(88.2%)
5(4%)
4(2.6%)
3(2.6%)
2(2.6%)
1(88.2%)
Recent reviews (90)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePT
Phindile T
1 reviews | Active since Jan 2020
18 Mar 2026, 10:39
Pathetic company
The most pathetic company ever! You call in, you wait for over 30 minutes to be attended to. You use their WhatsApp number, they reply over more than 48 hours. Terrible terrible company with terrible service. It has been more than 2 months since I submitted my claim but all I get is no communication whatsoever. The last time I engaged with an agent. She said it was at tax stage and that I should follow up the next week. I followed up using their WhatsApp number and still have not received any feedback. Very disappointed with this company and its services. Nxa.
Helpful (0)
|Replies (0)PT
Phindile T
1 reviews | Active since Jan 2020
18 Mar 2026, 10:39
Pathetic company
The most pathetic company ever! You call in, you wait for over 30 minutes to be attended to. You use their WhatsApp number, they reply over more than 48 hours. Terrible terrible company with terrible service. It has been more than 2 months since I submitted my claim but all I get is no communication whatsoever. The last time I engaged with an agent. She said it was at tax stage and that I should follow up the next week. I followed up using their WhatsApp number and still have not received any feedback. Very disappointed with this company and its services. Nxa.
0
Replies (0)TM
Tsietsi M
1 reviews | Active since Jan 2020
17 Mar 2026, 10:41
10/10 Service from Thabisile Vilakazi
Hi, I called in today with some questions i had. The service i received from Thabisile Vilakazi was out of this world, every question answered accordingly and by the end of the call I was happy. Please give that lady a raise or or promo, she understand the assignment of getting the job done. Thank you
Helpful (0)
|Replies (0)TM
Tsietsi M
1 reviews | Active since Jan 2020
17 Mar 2026, 10:41
10/10 Service from Thabisile Vilakazi
Hi, I called in today with some questions i had. The service i received from Thabisile Vilakazi was out of this world, every question answered accordingly and by the end of the call I was happy. Please give that lady a raise or or promo, she understand the assignment of getting the job done. Thank you
0
Replies (0)SM
Suprise M
1 reviews | Active since Jan 2020
12 Mar 2026, 20:47
Poor communication
Worst company when it comes to communication. They are unreachable. The line rings for 30min without any answers. Been trying to contact them enquiring about my 2 pot withdrawal which was paid but not yet in my account after 4 days when the sms said I should expect it to reflect in 24-48hrs.
Helpful (0)
|Replies (0)SM
Suprise M
1 reviews | Active since Jan 2020
12 Mar 2026, 20:47
Poor communication
Worst company when it comes to communication. They are unreachable. The line rings for 30min without any answers. Been trying to contact them enquiring about my 2 pot withdrawal which was paid but not yet in my account after 4 days when the sms said I should expect it to reflect in 24-48hrs.
0
Replies (0)MM
BM
Bahle M
1 reviews | Active since Jan 2020
10 Mar 2026, 07:09
Disappointing people who are putting our savings aside
Good Morning NMG has our benefits and it scares me how much they do not respond to emails and when you directly call, you are kept on hold for an hour. When you chat with their chat box they advice you to call NMG directly if your case is not solved only to wait for over an hour without help. I am very disappointed with NMG.
Helpful (0)
|Replies (0)BM
Bahle M
1 reviews | Active since Jan 2020
10 Mar 2026, 07:09
Disappointing people who are putting our savings aside
Good Morning NMG has our benefits and it scares me how much they do not respond to emails and when you directly call, you are kept on hold for an hour. When you chat with their chat box they advice you to call NMG directly if your case is not solved only to wait for over an hour without help. I am very disappointed with NMG.
0
Replies (0)RA
RKM A
1 reviews | Active since Jan 2020
9 Mar 2026, 12:57
Delayed Claim - No Feedback
We lodged a claim with NMG Benefits last year and, unfortunately, the process has been extremely frustrating. Despite submitting the required documentation and following up multiple times, there has been little to no feedback regarding the progress of the claim. I would appreciate it if NMG Benefits could urgently look into this matter and provide clarity on the progress and expected timeframe for finalising the claim.
Helpful (0)
|Replies (0)RA
RKM A
1 reviews | Active since Jan 2020
9 Mar 2026, 12:57
Delayed Claim - No Feedback
We lodged a claim with NMG Benefits last year and, unfortunately, the process has been extremely frustrating. Despite submitting the required documentation and following up multiple times, there has been little to no feedback regarding the progress of the claim. I would appreciate it if NMG Benefits could urgently look into this matter and provide clarity on the progress and expected timeframe for finalising the claim.
0
Replies (0)SB
Snotty B
1 reviews | Active since Jan 2020
7 Mar 2026, 23:28
**** alert
Im so disappointed with NMG Benefits they ****med me all my Benefits after leaving employment at lsc (pple) I went to do a funding claim they kept on going delaying me till I ended up pushing them to do a payout they processed R304 instead of R4813.68 since they ****med me no one is responding my emails my calls im like a fool now so guy be aware these people are ****s
Helpful (0)
|Replies (0)SB
Snotty B
1 reviews | Active since Jan 2020
7 Mar 2026, 23:28
**** alert
Im so disappointed with NMG Benefits they ****med me all my Benefits after leaving employment at lsc (pple) I went to do a funding claim they kept on going delaying me till I ended up pushing them to do a payout they processed R304 instead of R4813.68 since they ****med me no one is responding my emails my calls im like a fool now so guy be aware these people are ****s
0
Replies (0)BM
Brandon M
1 reviews | Active since Jan 2020
5 Mar 2026, 08:43
Natasha Hugget Henchie from NMG benefits a true superstar
I would like to thank Natasha hugget henchie,for all the assistance and going beyond her role to assist me with my 2 pot payout process her feedback was best,although I was naggesh at times with 100 different queries she never lose her temper or give any negative feedback all was positive and helpful she goes beyond to assist and make this process easy,she is really a benefit to the NMG Benefit team thank you so much Natasha
Helpful (0)
|Replies (0)BM
Brandon M
1 reviews | Active since Jan 2020
5 Mar 2026, 08:43
Natasha Hugget Henchie from NMG benefits a true superstar
I would like to thank Natasha hugget henchie,for all the assistance and going beyond her role to assist me with my 2 pot payout process her feedback was best,although I was naggesh at times with 100 different queries she never lose her temper or give any negative feedback all was positive and helpful she goes beyond to assist and make this process easy,she is really a benefit to the NMG Benefit team thank you so much Natasha
0
Replies (0)