DC
Devani C
Active since Aug 2020
2
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Reviews
2 reviews3 weeks ago
Terrible Communication & No Assistance With Withdrawal Claim
Extremely disappointed with the service received from NMG Benefits. I have been trying for almost 2 months to get assistance regarding my withdrawal claim after resigning from my previous employer, and nobody responds properly to emails or follows through. Every time I go onto the website, someone calls quickly and promises assistance, asks for all my information and documents, and then completely disappears afterwards. Emails go unanswered for days and even weeks. WhatsApp support does not work, and there is no proper communication or feedback provided. I have repeatedly followed up, sent my ID number, company details, and multiple reminder emails, yet I am still sitting without any update on my withdrawal status. It feels like customers are ignored once their information has been submitted. The lack of communication and urgency is extremely frustrating and stressful, especially when dealing with important financial matters. I sincerely hope someone from management contacts me urgently to resolve this matter because the current service experience has been unacceptable.
2 replies
45 months ago
Extremely satisfied with the assistance I received
Extremely satisfied with the assistance I received. I did not hold for a long time before my call was taken, the consultant was friendly and helpful. Isabella García agents are always pleasant.
1 reply
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1 Star
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