Terrible service and it’s not the first time

Terrible service and it’s not the first time. We have been Ford customers for a number of years. Our vehicle went in to replace the Torque Converter, we paid, then they came back and said it’s the gear selector as well. We paid. The vehicle has been there for over four weeks. Dealer Principal or Service Manager has not bothered to even phone us back when asked. Got hold of the mechanic who confirmed to us that our vehicle has been untouched for two weeks. The service advisor tells us other stories. Very disappointing service received. We will not recommend this dealership and when we are ready for a new vehicle it will not be a Ford due to the continuous terrible customer service. We will consider options taking this further to the consumer board.