NMI Ford Pietermaritzburg
Unclaimed Business
|1.5|8 Reviews (last 12 months)|This business does not respond to reviews
NMI Ford Pietermaritzburg
Unclaimed Business
|1.5
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-50Unlikely
NPS Score
-50
Recommended: Unlikely
Review Distribution
1.5|8 Reviews
Sep '25 - Aug '26
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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H
Hector
1 reviews | Active since Dec 2025
19 Mar 2026, 11:21
AVOID! Terrible Communication and Complete Disrespect for Customers' Time
If you value your time, money, and sanity, do yourself a favour and take your car anywhere else but here. I took my car in after it broke down, specifically for a diagnostic report so I could process a claim with my gearbox warranty. I was promised the diagnostic would be done on day one. Instead, what followed was a masterclass in terrible customer service. Here is exactly what you can expect from their service department: Ignored Calls: It took 2 days and over 30 phone calls from my side to get an update. They do not answer their phones once they have your car. Terrible Excuses: When I finally got hold of someone, they blamed a "delay with the diagnostic tool", a convenient excuse for just not doing the work. Not Following Instructions: I explicitly asked for a diagnostic report only. Instead of doing the simple job requested, they wasted time trying to write up a full repair quote to get more money out of me.
Helpful (0)
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Hector
1 reviews | Active since Dec 2025
19 Mar 2026, 11:21
AVOID! Terrible Communication and Complete Disrespect for Customers' Time
If you value your time, money, and sanity, do yourself a favour and take your car anywhere else but here. I took my car in after it broke down, specifically for a diagnostic report so I could process a claim with my gearbox warranty. I was promised the diagnostic would be done on day one. Instead, what followed was a masterclass in terrible customer service. Here is exactly what you can expect from their service department: Ignored Calls: It took 2 days and over 30 phone calls from my side to get an update. They do not answer their phones once they have your car. Terrible Excuses: When I finally got hold of someone, they blamed a "delay with the diagnostic tool", a convenient excuse for just not doing the work. Not Following Instructions: I explicitly asked for a diagnostic report only. Instead of doing the simple job requested, they wasted time trying to write up a full repair quote to get more money out of me.
0
Replies (0)HH
Hayley H
1 reviews | Active since Jul 2019
24 Jan 2026, 10:30
Disgusting service
Worst vehicle servicing! Extremely unprofessional employees who provide the wrong information, do not communicate with eachother on what the client has said to the bookings employee, charge over the top prices for wipers that were not booked for and not having stock on what the vehicle was booked in for. Called back after the vehicle had been there for 3 hours to say that they can't do the service because they don't have filters (included in the quote). Told to rebook for a service. Joke of a company.
Helpful (0)
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Hayley H
1 reviews | Active since Jul 2019
24 Jan 2026, 10:30
Disgusting service
Worst vehicle servicing! Extremely unprofessional employees who provide the wrong information, do not communicate with eachother on what the client has said to the bookings employee, charge over the top prices for wipers that were not booked for and not having stock on what the vehicle was booked in for. Called back after the vehicle had been there for 3 hours to say that they can't do the service because they don't have filters (included in the quote). Told to rebook for a service. Joke of a company.
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Replies (0)NM
Nyiko M
1 reviews | Active since Nov 2025
3 Nov 2025, 11:20
Undisclosed Previous multiple tire Puncture Repairs— Dealership Refused Responsibility for Demo Car Purchase
Undisclosed Previous multiple tire Puncture Repairs— Dealership Refused Responsibility for Demo Car Purchase As a first-time car buyer I purchased a demo car from this NMI Ford PMB dealership about a year ago. Recently, I got a puncture and took the car to a tire shop—only to find out that the tires had multiple previous repairs and that the car had two different tire brands fitted. This was very concerning, especially because the car was sold to me by a certified dealership, and I expected it to meet proper safety standards. What’s worse, when I brought this to the dealership’s attention, they refused to take any responsibility because I’ve had the car for over six months even though I had the evidence to prove they fitted the car with different tire brands during the sale and that their tires were previously multiple puncher repaired. However, mismatched and repeatedly repaired tires should never have been on a demo car in the first place—it’s a serious safety issue, they risked my life on the road. I was shocked to also learn that if an accident had happened due to the tires( which I wasnt made aware of), my insurance was not going cover it because of the unsafe and non-uniform condition they were sold in. I feel extremely disappointed and let down. I trusted that buying from an authorized MAZDA dealer meant getting a vehicle that was properly inspected and safe to drive. I am currently helpless, but the dealership is obviously aware and taking advantage knowing I might not afford legal fees to take them head on. I sent the matter to MIOSA, any assistance from anyone towards justice would be appreciated seeing that the dealership does not have any integrity and lacks accountability.
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|Replies (0)NM
Nyiko M
1 reviews | Active since Nov 2025
3 Nov 2025, 11:20
Undisclosed Previous multiple tire Puncture Repairs— Dealership Refused Responsibility for Demo Car Purchase
Undisclosed Previous multiple tire Puncture Repairs— Dealership Refused Responsibility for Demo Car Purchase As a first-time car buyer I purchased a demo car from this NMI Ford PMB dealership about a year ago. Recently, I got a puncture and took the car to a tire shop—only to find out that the tires had multiple previous repairs and that the car had two different tire brands fitted. This was very concerning, especially because the car was sold to me by a certified dealership, and I expected it to meet proper safety standards. What’s worse, when I brought this to the dealership’s attention, they refused to take any responsibility because I’ve had the car for over six months even though I had the evidence to prove they fitted the car with different tire brands during the sale and that their tires were previously multiple puncher repaired. However, mismatched and repeatedly repaired tires should never have been on a demo car in the first place—it’s a serious safety issue, they risked my life on the road. I was shocked to also learn that if an accident had happened due to the tires( which I wasnt made aware of), my insurance was not going cover it because of the unsafe and non-uniform condition they were sold in. I feel extremely disappointed and let down. I trusted that buying from an authorized MAZDA dealer meant getting a vehicle that was properly inspected and safe to drive. I am currently helpless, but the dealership is obviously aware and taking advantage knowing I might not afford legal fees to take them head on. I sent the matter to MIOSA, any assistance from anyone towards justice would be appreciated seeing that the dealership does not have any integrity and lacks accountability.
0
Replies (0)DA
David A
1 reviews | Active since Aug 2022
12 Sept 2025, 10:42
Good Service from NMI Pietermaritzburg
Melusi Ndlovu & Sabelo Cele, went out of their way to help me sort out this deal. I am so happy that they followed up all the time with me & allowed me time to think as well. Melusi went out of his way to explain about the year the bakkie was manufactured as well. Thanks so much Guy's & a huge WELL DONE!
Helpful (0)
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David A
1 reviews | Active since Aug 2022
12 Sept 2025, 10:42
Good Service from NMI Pietermaritzburg
Melusi Ndlovu & Sabelo Cele, went out of their way to help me sort out this deal. I am so happy that they followed up all the time with me & allowed me time to think as well. Melusi went out of his way to explain about the year the bakkie was manufactured as well. Thanks so much Guy's & a huge WELL DONE!
0
Replies (0)lK
laurika K
1 reviews | Active since Sept 2025
4 Sept 2025, 07:24
Terrible service and it’s not the first time
Terrible service and it’s not the first time. We have been Ford customers for a number of years. Our vehicle went in to replace the Torque Converter, we paid, then they came back and said it’s the gear selector as well. We paid. The vehicle has been there for over four weeks. Dealer Principal or Service Manager has not bothered to even phone us back when asked. Got hold of the mechanic who confirmed to us that our vehicle has been untouched for two weeks. The service advisor tells us other stories. Very disappointing service received. We will not recommend this dealership and when we are ready for a new vehicle it will not be a Ford due to the continuous terrible customer service. We will consider options taking this further to the consumer board.
Helpful (0)
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laurika K
1 reviews | Active since Sept 2025
4 Sept 2025, 07:24
Terrible service and it’s not the first time
Terrible service and it’s not the first time. We have been Ford customers for a number of years. Our vehicle went in to replace the Torque Converter, we paid, then they came back and said it’s the gear selector as well. We paid. The vehicle has been there for over four weeks. Dealer Principal or Service Manager has not bothered to even phone us back when asked. Got hold of the mechanic who confirmed to us that our vehicle has been untouched for two weeks. The service advisor tells us other stories. Very disappointing service received. We will not recommend this dealership and when we are ready for a new vehicle it will not be a Ford due to the continuous terrible customer service. We will consider options taking this further to the consumer board.
0
Replies (0)sR
shaun R
1 reviews | Active since Aug 2025
29 Aug 2025, 13:38
****s .*********** service manager .technician and service advisor
Worst *********** service department.service advisor siya is a **** .service manager attitude is the same as well as the technician .my car sitting for 2 weeks outside the workshop and i am being told the brakes are fixed its just the seat .only to find out its not done .they don't have a clue how to repair the seat .rude service manager.service advisor is a **** .technician doesn't know anything .i have to pay an installment for the vehicle while it sits in the sun .a joke .ford pmb needs to employ competent staff .i will never go back there .
Helpful (0)
|Replies (0)sR
shaun R
1 reviews | Active since Aug 2025
29 Aug 2025, 13:38
****s .*********** service manager .technician and service advisor
Worst *********** service department.service advisor siya is a **** .service manager attitude is the same as well as the technician .my car sitting for 2 weeks outside the workshop and i am being told the brakes are fixed its just the seat .only to find out its not done .they don't have a clue how to repair the seat .rude service manager.service advisor is a **** .technician doesn't know anything .i have to pay an installment for the vehicle while it sits in the sun .a joke .ford pmb needs to employ competent staff .i will never go back there .
0
Replies (0)