NF
NMI Ford Pietermaritzburg
Unclaimed Business
NF
NMI Ford Pietermaritzburg
Unclaimed Business
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-50
Recommended: Unlikely
Review Distribution
1.5|8 Reviews
Jun '25 - May '26
5(14.3%)
4(0%)
3(0%)
2(0%)
1(85.7%)
5(14.3%)
4(0%)
3(0%)
2(0%)
1(85.7%)
Frequently Asked Questions About NMI Ford Pietermaritzburg
NMI Ford Pietermaritzburg has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. Hellopeter has tracked NMI Ford Pietermaritzburg across 12 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceH
Hector
1 reviews | Active since Jan 2020
19 Mar 2026, 09:21
AVOID! Terrible Communication and Complete Disrespect for Customers' Time
If you value your time, money, and sanity, do yourself a favour and take your car anywhere else but here. I took my car in after it broke down, specifically for a diagnostic report so I could process a claim with my gearbox warranty. I was promised the diagnostic would be done on day one. Instead, what followed was a masterclass in terrible customer service. Here is exactly what you can expect from their service department: Ignored Calls: It took 2 days and over 30 phone calls from my side to get an update. They do not answer their phones once they have your car. Terrible Excuses: When I finally got hold of someone, they blamed a "delay with the diagnostic tool", a convenient excuse for just not doing the work. Not Following Instructions: I explicitly asked for a diagnostic report only. Instead of doing the simple job requested, they wasted time trying to write up a full repair quote to get more money out of me.
Helpful (0)
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Hector
1 reviews | Active since Jan 2020
19 Mar 2026, 09:21
AVOID! Terrible Communication and Complete Disrespect for Customers' Time
If you value your time, money, and sanity, do yourself a favour and take your car anywhere else but here. I took my car in after it broke down, specifically for a diagnostic report so I could process a claim with my gearbox warranty. I was promised the diagnostic would be done on day one. Instead, what followed was a masterclass in terrible customer service. Here is exactly what you can expect from their service department: Ignored Calls: It took 2 days and over 30 phone calls from my side to get an update. They do not answer their phones once they have your car. Terrible Excuses: When I finally got hold of someone, they blamed a "delay with the diagnostic tool", a convenient excuse for just not doing the work. Not Following Instructions: I explicitly asked for a diagnostic report only. Instead of doing the simple job requested, they wasted time trying to write up a full repair quote to get more money out of me.
0
Replies (0)HH
Hayley H
1 reviews | Active since Jan 2020
24 Jan 2026, 08:30
Disgusting service
Worst vehicle servicing! Extremely unprofessional employees who provide the wrong information, do not communicate with eachother on what the client has said to the bookings employee, charge over the top prices for wipers that were not booked for and not having stock on what the vehicle was booked in for. Called back after the vehicle had been there for 3 hours to say that they can't do the service because they don't have filters (included in the quote). Told to rebook for a service. Joke of a company.
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Hayley H
1 reviews | Active since Jan 2020
24 Jan 2026, 08:30
Disgusting service
Worst vehicle servicing! Extremely unprofessional employees who provide the wrong information, do not communicate with eachother on what the client has said to the bookings employee, charge over the top prices for wipers that were not booked for and not having stock on what the vehicle was booked in for. Called back after the vehicle had been there for 3 hours to say that they can't do the service because they don't have filters (included in the quote). Told to rebook for a service. Joke of a company.
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Replies (0)NM
Nyiko M
1 reviews | Active since Jan 2020
3 Nov 2025, 09:20
Undisclosed Previous multiple tire Puncture Repairs— Dealership Refused Responsibility for Demo Car Purchase
Undisclosed Previous multiple tire Puncture Repairs— Dealership Refused Responsibility for Demo Car Purchase As a first-time car buyer I purchased a demo car from this NMI Ford PMB dealership about a year ago. Recently, I got a puncture and took the car to a tire shop—only to find out that the tires had multiple previous repairs and that the car had two different tire brands fitted. This was very concerning, especially because the car was sold to me by a certified dealership, and I expected it to meet proper safety standards. What’s worse, when I brought this to the dealership’s attention, they refused to take any responsibility because I’ve had the car for over six months even though I had the evidence to prove they fitted the car with different tire brands during the sale and that their tires were previously multiple puncher repaired. However, mismatched and repeatedly repaired tires should never have been on a demo car in the first place—it’s a serious safety issue, they risked my life on the road. I was shocked to also learn that if an accident had happened due to the tires( which I wasnt made aware of), my insurance was not going cover it because of the unsafe and non-uniform condition they were sold in. I feel extremely disappointed and let down. I trusted that buying from an authorized MAZDA dealer meant getting a vehicle that was properly inspected and safe to drive. I am currently helpless, but the dealership is obviously aware and taking advantage knowing I might not afford legal fees to take them head on. I sent the matter to MIOSA, any assistance from anyone towards justice would be appreciated seeing that the dealership does not have any integrity and lacks accountability.
Helpful (0)
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Nyiko M
1 reviews | Active since Jan 2020
3 Nov 2025, 09:20
Undisclosed Previous multiple tire Puncture Repairs— Dealership Refused Responsibility for Demo Car Purchase
Undisclosed Previous multiple tire Puncture Repairs— Dealership Refused Responsibility for Demo Car Purchase As a first-time car buyer I purchased a demo car from this NMI Ford PMB dealership about a year ago. Recently, I got a puncture and took the car to a tire shop—only to find out that the tires had multiple previous repairs and that the car had two different tire brands fitted. This was very concerning, especially because the car was sold to me by a certified dealership, and I expected it to meet proper safety standards. What’s worse, when I brought this to the dealership’s attention, they refused to take any responsibility because I’ve had the car for over six months even though I had the evidence to prove they fitted the car with different tire brands during the sale and that their tires were previously multiple puncher repaired. However, mismatched and repeatedly repaired tires should never have been on a demo car in the first place—it’s a serious safety issue, they risked my life on the road. I was shocked to also learn that if an accident had happened due to the tires( which I wasnt made aware of), my insurance was not going cover it because of the unsafe and non-uniform condition they were sold in. I feel extremely disappointed and let down. I trusted that buying from an authorized MAZDA dealer meant getting a vehicle that was properly inspected and safe to drive. I am currently helpless, but the dealership is obviously aware and taking advantage knowing I might not afford legal fees to take them head on. I sent the matter to MIOSA, any assistance from anyone towards justice would be appreciated seeing that the dealership does not have any integrity and lacks accountability.
0
Replies (0)DA
David A
1 reviews | Active since Jan 2020
12 Sept 2025, 08:42
Good Service from NMI Pietermaritzburg
Melusi Ndlovu & Sabelo Cele, went out of their way to help me sort out this deal. I am so happy that they followed up all the time with me & allowed me time to think as well. Melusi went out of his way to explain about the year the bakkie was manufactured as well. Thanks so much Guy's & a huge WELL DONE!
Helpful (0)
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David A
1 reviews | Active since Jan 2020
12 Sept 2025, 08:42
Good Service from NMI Pietermaritzburg
Melusi Ndlovu & Sabelo Cele, went out of their way to help me sort out this deal. I am so happy that they followed up all the time with me & allowed me time to think as well. Melusi went out of his way to explain about the year the bakkie was manufactured as well. Thanks so much Guy's & a huge WELL DONE!
0
Replies (0)lK
laurika K
1 reviews | Active since Jan 2020
4 Sept 2025, 05:24
Terrible service and it’s not the first time
Terrible service and it’s not the first time. We have been Ford customers for a number of years. Our vehicle went in to replace the Torque Converter, we paid, then they came back and said it’s the gear selector as well. We paid. The vehicle has been there for over four weeks. Dealer Principal or Service Manager has not bothered to even phone us back when asked. Got hold of the mechanic who confirmed to us that our vehicle has been untouched for two weeks. The service advisor tells us other stories. Very disappointing service received. We will not recommend this dealership and when we are ready for a new vehicle it will not be a Ford due to the continuous terrible customer service. We will consider options taking this further to the consumer board.
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laurika K
1 reviews | Active since Jan 2020
4 Sept 2025, 05:24
Terrible service and it’s not the first time
Terrible service and it’s not the first time. We have been Ford customers for a number of years. Our vehicle went in to replace the Torque Converter, we paid, then they came back and said it’s the gear selector as well. We paid. The vehicle has been there for over four weeks. Dealer Principal or Service Manager has not bothered to even phone us back when asked. Got hold of the mechanic who confirmed to us that our vehicle has been untouched for two weeks. The service advisor tells us other stories. Very disappointing service received. We will not recommend this dealership and when we are ready for a new vehicle it will not be a Ford due to the continuous terrible customer service. We will consider options taking this further to the consumer board.
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Replies (0)sR
shaun R
1 reviews | Active since Jan 2020
29 Aug 2025, 11:38
****s .*********** service manager .technician and service advisor
Worst *********** service department.service advisor siya is a **** .service manager attitude is the same as well as the technician .my car sitting for 2 weeks outside the workshop and i am being told the brakes are fixed its just the seat .only to find out its not done .they don't have a clue how to repair the seat .rude service manager.service advisor is a **** .technician doesn't know anything .i have to pay an installment for the vehicle while it sits in the sun .a joke .ford pmb needs to employ competent staff .i will never go back there .
Helpful (0)
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shaun R
1 reviews | Active since Jan 2020
29 Aug 2025, 11:38
****s .*********** service manager .technician and service advisor
Worst *********** service department.service advisor siya is a **** .service manager attitude is the same as well as the technician .my car sitting for 2 weeks outside the workshop and i am being told the brakes are fixed its just the seat .only to find out its not done .they don't have a clue how to repair the seat .rude service manager.service advisor is a **** .technician doesn't know anything .i have to pay an installment for the vehicle while it sits in the sun .a joke .ford pmb needs to employ competent staff .i will never go back there .
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Replies (0)SM
Shazia M
1 reviews | Active since Jan 2020
11 Aug 2025, 08:52
FORD- *********** staff- costing me R40,000
I’ve purchased a maintenance plan before 90 000 for my Ford ranger, The FNI mANAGER did not upload my documents to Ford SA One month after knowing my plan was activated, I then took my van in for brakes, the workshop manager informed me it takes three months for the plans to be activated. I immediately called the FNI MANAGER, she insisted that the plan is immediate and does not take three months, to my surprise there was no plan she then changed her story by saying that when my account was debited it actually bounced, I have proof that it was not debited and there was money in the account which was not bounced. My brakes was so bad I had no choice but to drive it back to FORD under the impression that I’ve paid for this extended plan and it has been activated I told the service manager if something does happen to me or somebody else on the road he would be responsible because no one told me about a three month waiting period I was then given a courtesy vehicle This was an interesting part of how I received the courtesy vehicle I was told a lady was to accompany to the vehicle with the service manager. I was given the key of the vehicle, I had to walk around the vehicle with this lady to see that there are no scratches dents on the vehicle and that the vehicle was in good condition. The only thing she told me was when handing me the key is that if something had to happen to the vehicle the access would be R17,000, verbally I agree to it saying that is understandable. I didn’t sat in the vehicle and she gave me a digital signature pad to Sign, please note this was not an iPad to show the contract that I am signing, it was just a digital signing pad only for a signature. I did not see any documents to sign for I was not told anything more than the access being R17,000 I was not told that only I was allowed to use the vehicle, from my records my husband drives my vehicle my drivers drive my vehicle, and if they look into all the services of who brings my vehicle in you won’t find my name but you will find my driver’s name. A week later, the courtesy vehicle met in an accident with my driver. we towed it to Ford Pietermaritzburg at our own cost, as Ford did not give us any emergency contact numbers. The next morning the service manager call me, I recorded him as all their calls are recorded as well, very bluntly he says the courtesy vehicle was not insured this was to intimidate me. I then told him I know you were lying because I was told that there’s an access of R17,000 if something happens to the vehicle. He then admitted there is some sort of group insurance. I then contacted Ford SA Ispoke to someone and explain to him my situation, he was in contact with the dealership and the service manager, I then had to contact the the FordSA person because I did not hear from him after my call to him. He didn’t tell me that I signed a document when I took the courtesy vehicle I asked him what signature was it he told me my initials I asked him what’s my initials he told me my initials and then told him I did not sign with my initials He had a copy of this document with my initials on it, he didn’t contacted FORD the service manager I don’t know what they discussed but Ford SA was then told he’s not allowed to send me that document with my initials on it, instead the service manager will send me the document himself, the document he sent me had my full signature on it and not my initials whereas FORDSA told me he saw it said my initials, he has it with him and he from FORDSA is not allowed to send it to me because it is now a legal matter, please note as there was a recorded so I mine. So who is lying FORDSA or the dealership? For the record I did not see any documents no documents with email to me no documents were signed by me and no permission was given to them to put my so-called initials or so-called signature on it I explain to them I am not illiterate why would I sign my signature where it says initials- this is the documents that FORD from the dealership sent me because they use the signature I signed when taking the courtesy vehicle. Yet Ford SA is holding another document with my initials on it. This so-called document has the rules of dues and Dont when using the car to see vehicle such as only I was allowed to drive the vehicle which I was not aware of as I said the only thing I was told was access is R17,000 So I had someone driving the vehicle and met in an accident with it as mentioned previously I did not see the documents or the lease agreement for the vehicle I am now told due to a second driver access is gone up to R50,000 This makes no sense because I was not told about the document or told about anyone else driving the vehicle would be a problem since my husband brought my vehicle in in the morning and I brought it in the afternoon so they are well aware there is more than one drive on this vehicle. From access of R17,000 they now expect me to pay R50,000 With all my proof of negligence from their side They have given me a kind R10,000 off the R50,000 If the FNI manager had told me there’s a three months waiting period at the beginning I would not have taken my vehicle in therefore they would not have given me a courtesy vehicle. And I would not be in this situation. They are now holding my personal vehicle until I pay the R40,000 Can anyone advise me with this matter Email on Shadowsec90@gmail.com or contact me on 0647867862 please
Helpful (0)
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Shazia M
1 reviews | Active since Jan 2020
11 Aug 2025, 08:52
FORD- *********** staff- costing me R40,000
I’ve purchased a maintenance plan before 90 000 for my Ford ranger, The FNI mANAGER did not upload my documents to Ford SA One month after knowing my plan was activated, I then took my van in for brakes, the workshop manager informed me it takes three months for the plans to be activated. I immediately called the FNI MANAGER, she insisted that the plan is immediate and does not take three months, to my surprise there was no plan she then changed her story by saying that when my account was debited it actually bounced, I have proof that it was not debited and there was money in the account which was not bounced. My brakes was so bad I had no choice but to drive it back to FORD under the impression that I’ve paid for this extended plan and it has been activated I told the service manager if something does happen to me or somebody else on the road he would be responsible because no one told me about a three month waiting period I was then given a courtesy vehicle This was an interesting part of how I received the courtesy vehicle I was told a lady was to accompany to the vehicle with the service manager. I was given the key of the vehicle, I had to walk around the vehicle with this lady to see that there are no scratches dents on the vehicle and that the vehicle was in good condition. The only thing she told me was when handing me the key is that if something had to happen to the vehicle the access would be R17,000, verbally I agree to it saying that is understandable. I didn’t sat in the vehicle and she gave me a digital signature pad to Sign, please note this was not an iPad to show the contract that I am signing, it was just a digital signing pad only for a signature. I did not see any documents to sign for I was not told anything more than the access being R17,000 I was not told that only I was allowed to use the vehicle, from my records my husband drives my vehicle my drivers drive my vehicle, and if they look into all the services of who brings my vehicle in you won’t find my name but you will find my driver’s name. A week later, the courtesy vehicle met in an accident with my driver. we towed it to Ford Pietermaritzburg at our own cost, as Ford did not give us any emergency contact numbers. The next morning the service manager call me, I recorded him as all their calls are recorded as well, very bluntly he says the courtesy vehicle was not insured this was to intimidate me. I then told him I know you were lying because I was told that there’s an access of R17,000 if something happens to the vehicle. He then admitted there is some sort of group insurance. I then contacted Ford SA Ispoke to someone and explain to him my situation, he was in contact with the dealership and the service manager, I then had to contact the the FordSA person because I did not hear from him after my call to him. He didn’t tell me that I signed a document when I took the courtesy vehicle I asked him what signature was it he told me my initials I asked him what’s my initials he told me my initials and then told him I did not sign with my initials He had a copy of this document with my initials on it, he didn’t contacted FORD the service manager I don’t know what they discussed but Ford SA was then told he’s not allowed to send me that document with my initials on it, instead the service manager will send me the document himself, the document he sent me had my full signature on it and not my initials whereas FORDSA told me he saw it said my initials, he has it with him and he from FORDSA is not allowed to send it to me because it is now a legal matter, please note as there was a recorded so I mine. So who is lying FORDSA or the dealership? For the record I did not see any documents no documents with email to me no documents were signed by me and no permission was given to them to put my so-called initials or so-called signature on it I explain to them I am not illiterate why would I sign my signature where it says initials- this is the documents that FORD from the dealership sent me because they use the signature I signed when taking the courtesy vehicle. Yet Ford SA is holding another document with my initials on it. This so-called document has the rules of dues and Dont when using the car to see vehicle such as only I was allowed to drive the vehicle which I was not aware of as I said the only thing I was told was access is R17,000 So I had someone driving the vehicle and met in an accident with it as mentioned previously I did not see the documents or the lease agreement for the vehicle I am now told due to a second driver access is gone up to R50,000 This makes no sense because I was not told about the document or told about anyone else driving the vehicle would be a problem since my husband brought my vehicle in in the morning and I brought it in the afternoon so they are well aware there is more than one drive on this vehicle. From access of R17,000 they now expect me to pay R50,000 With all my proof of negligence from their side They have given me a kind R10,000 off the R50,000 If the FNI manager had told me there’s a three months waiting period at the beginning I would not have taken my vehicle in therefore they would not have given me a courtesy vehicle. And I would not be in this situation. They are now holding my personal vehicle until I pay the R40,000 Can anyone advise me with this matter Email on Shadowsec90@gmail.com or contact me on 0647867862 please
0
Replies (0)LS
Lindie S
1 reviews | Active since Jan 2020
7 May 2025, 05:54
NMI Ford Unprofessional Service Department
We have received a quotation to fix our car at R 20,921.39 from NMI Ford Pietermaritzburg. I am not accepting this bill. My car's gearbox was recalled, and Ford Pmb kept quiet. Eventually, the part broke, and Ford had to fix it. When we received the car back after 9 months, it came with a whole new set of problems. Engine misfire – coil packs. No cold air from conditioner. Fan motor assembly damaged. Discharge Hose for the air conditioner A car standing for months, especially outside, while waiting for repairs to be carried out or being damaged during work can cause every single one of these items above.They returned our car after 278 days with all these additional issues and expect us to pay for this!
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Lindie S
1 reviews | Active since Jan 2020
7 May 2025, 05:54
NMI Ford Unprofessional Service Department
We have received a quotation to fix our car at R 20,921.39 from NMI Ford Pietermaritzburg. I am not accepting this bill. My car's gearbox was recalled, and Ford Pmb kept quiet. Eventually, the part broke, and Ford had to fix it. When we received the car back after 9 months, it came with a whole new set of problems. Engine misfire – coil packs. No cold air from conditioner. Fan motor assembly damaged. Discharge Hose for the air conditioner A car standing for months, especially outside, while waiting for repairs to be carried out or being damaged during work can cause every single one of these items above.They returned our car after 278 days with all these additional issues and expect us to pay for this!
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