NM
NMI Mercedes Umhlanga
Unclaimed Business
NM
NMI Mercedes Umhlanga
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About NMI Mercedes Umhlanga
NMI Mercedes Umhlanga has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked NMI Mercedes Umhlanga across 20 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceVB
V B
1 reviews | Active since Jan 2020
22 Oct 2025, 14:54
Parts return
Please be forewarned that MERCEDES UMHLANGA will not entertain returns on parts that is bought and paid for your vehicle specifically if that part is not a regular stock item. If MERCEDES SA is prepared to take the part back then only will they process a refund and this will require you paying between 10-20 % handling fees. So much for servicing an older model car with them in order to keep a Full Service History with Mercedes. The parts in question costs R 2400.00 incl. vat,was quoted 2hours labour @ R1700/ hour to have them fitted which is outrageous and now I cannot return them for a full refund. So much for servicing my vehicle with Mercedes since 2003 and they show 0 goodwill. Shame...........
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V B
1 reviews | Active since Jan 2020
22 Oct 2025, 14:54
Parts return
Please be forewarned that MERCEDES UMHLANGA will not entertain returns on parts that is bought and paid for your vehicle specifically if that part is not a regular stock item. If MERCEDES SA is prepared to take the part back then only will they process a refund and this will require you paying between 10-20 % handling fees. So much for servicing an older model car with them in order to keep a Full Service History with Mercedes. The parts in question costs R 2400.00 incl. vat,was quoted 2hours labour @ R1700/ hour to have them fitted which is outrageous and now I cannot return them for a full refund. So much for servicing my vehicle with Mercedes since 2003 and they show 0 goodwill. Shame...........
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shekhar S
1 reviews | Active since Jan 2020
9 Oct 2025, 12:58
Most ******** service from NMI mercedes Umhlanga
I called to get a price on a B5 service for my C180 Nobody there could give me a price. I spoke first to the reception, then transferred me to the service advisor who said I have to bring the car in to get a quote. So I have to drive 100kms each way just to get a quote, yet the book gives you a list of what needs to be done for a B5 service. I told her that I got a quote from another dealer over the phone, why can't they just give me a quote according to what is required and anything above that we can discuss. She couldnt answer and transferred me to another african guy in the workshop. He as well couldnt give me a quote. Said around 15k. I got quote from another dealer with a B5list for R6500. I questioned him, then he transferred me to another white lady who is just as dumb. She as well could not tell me what is in a simple B5 service and said around 18k. Different from what the guy in the workshop gave.These people at NMI merc umhlanga are the worst people to deal with. They haven't got a clue of how the service intervals work and what needs to be done on an A or B service.
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shekhar S
1 reviews | Active since Jan 2020
9 Oct 2025, 12:58
Most ******** service from NMI mercedes Umhlanga
I called to get a price on a B5 service for my C180 Nobody there could give me a price. I spoke first to the reception, then transferred me to the service advisor who said I have to bring the car in to get a quote. So I have to drive 100kms each way just to get a quote, yet the book gives you a list of what needs to be done for a B5 service. I told her that I got a quote from another dealer over the phone, why can't they just give me a quote according to what is required and anything above that we can discuss. She couldnt answer and transferred me to another african guy in the workshop. He as well couldnt give me a quote. Said around 15k. I got quote from another dealer with a B5list for R6500. I questioned him, then he transferred me to another white lady who is just as dumb. She as well could not tell me what is in a simple B5 service and said around 18k. Different from what the guy in the workshop gave.These people at NMI merc umhlanga are the worst people to deal with. They haven't got a clue of how the service intervals work and what needs to be done on an A or B service.
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Kyle G
1 reviews | Active since Jan 2020
13 Sept 2024, 13:03
Pathetic Unprofessional Service (Vehicle in dealership for over 1 month)
Horrible and utterly unprofessional service from this dealership.My vehicle (with 37000km on the clock) had a battery issue.The car went to the dealership over 2 months ago.The Battery was replaced 2 days later (bear in mind it takes battery center about 15 minutes to do this) nevertheless I was asked to collect my vehicle by the service adviser Tracey.Picked the vehicle up on the Friday afternoon just after 5pm and after driving under 1km from the dealership,the vehicle went into limp mode and began misfiring (remember this vehicle only has 37000km on the clock).We managed to drive the vehicle home and tried contacting mercedes, we were told to bring the vehicle to them.On Monday the service adviser requested that we need to get hold of mercedes assist to take the vehicle to the dealership surely this should have been done by the "service" advisor.Nevertheless we took the time as a customer to drive the vehicle to the dealership ourselves.We were then advised that the issue is due to the spark plugs and is a "fueling" issue and is not covered by mercedes we were then given a bill of R5k to pay for new plugs on a car that has a full active Warrenty with mercedes.After numerous calls,The "Service" adviser then said they would check the plugs again after we requested a report stating that the issue is due to fueling.To date this has never materialised.It is now over a month later with absolutely no feedback from the dealership regarding a report,no curtesy vehicle (as this is apparently not a mercedes issue).We have escalated the issue to mercedes Benz complaints last month who have never contacted us via email or call and state that they are still waiting for the dealership report (for over 1 month 😀).It's not about the money,it's about doing honest business with ethics towards your customers and clients.Mercedes should start advising all mercedes owners where they should be filling fuel in future because clearly their vehicles don't have decent quality fuel filters in place if the plugs are getting damaged so quickly? We have been loyal to the brand for the past 50+ years but this experience was nothing short of pathetic and is a poor and bad representation of the brand by NMI Umhlanga. They have absolutely no regard for customer service,the Hellopeter reviews around the dealership speaks volumes about the service.I honestly wish I took my vehicle to another mercedes dealership.Seems like a little money making **** to make clients fork out cash to replace spark plugs due to "fueling". No diagnostic report to date either.The location of the Dealership is what actually carries this dealership.I wouldn't advise anyone to take your vehicle to them.Rather go to another dealership and give them your business.After escalating to Mercedes Benz Complaints we have received absolutely no communication in the past month regarding the vehicle or a outcome.My last straw was when I called in and left on hold for 10 minutes while waiting to speak to Joyce from Mercedes Complaints.Every bit of communication was done from my end,not once did the dealership or the Complaints devision reach out to me as a client.Pathetic.
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Kyle G
1 reviews | Active since Jan 2020
13 Sept 2024, 13:03
Pathetic Unprofessional Service (Vehicle in dealership for over 1 month)
Horrible and utterly unprofessional service from this dealership.My vehicle (with 37000km on the clock) had a battery issue.The car went to the dealership over 2 months ago.The Battery was replaced 2 days later (bear in mind it takes battery center about 15 minutes to do this) nevertheless I was asked to collect my vehicle by the service adviser Tracey.Picked the vehicle up on the Friday afternoon just after 5pm and after driving under 1km from the dealership,the vehicle went into limp mode and began misfiring (remember this vehicle only has 37000km on the clock).We managed to drive the vehicle home and tried contacting mercedes, we were told to bring the vehicle to them.On Monday the service adviser requested that we need to get hold of mercedes assist to take the vehicle to the dealership surely this should have been done by the "service" advisor.Nevertheless we took the time as a customer to drive the vehicle to the dealership ourselves.We were then advised that the issue is due to the spark plugs and is a "fueling" issue and is not covered by mercedes we were then given a bill of R5k to pay for new plugs on a car that has a full active Warrenty with mercedes.After numerous calls,The "Service" adviser then said they would check the plugs again after we requested a report stating that the issue is due to fueling.To date this has never materialised.It is now over a month later with absolutely no feedback from the dealership regarding a report,no curtesy vehicle (as this is apparently not a mercedes issue).We have escalated the issue to mercedes Benz complaints last month who have never contacted us via email or call and state that they are still waiting for the dealership report (for over 1 month 😀).It's not about the money,it's about doing honest business with ethics towards your customers and clients.Mercedes should start advising all mercedes owners where they should be filling fuel in future because clearly their vehicles don't have decent quality fuel filters in place if the plugs are getting damaged so quickly? We have been loyal to the brand for the past 50+ years but this experience was nothing short of pathetic and is a poor and bad representation of the brand by NMI Umhlanga. They have absolutely no regard for customer service,the Hellopeter reviews around the dealership speaks volumes about the service.I honestly wish I took my vehicle to another mercedes dealership.Seems like a little money making **** to make clients fork out cash to replace spark plugs due to "fueling". No diagnostic report to date either.The location of the Dealership is what actually carries this dealership.I wouldn't advise anyone to take your vehicle to them.Rather go to another dealership and give them your business.After escalating to Mercedes Benz Complaints we have received absolutely no communication in the past month regarding the vehicle or a outcome.My last straw was when I called in and left on hold for 10 minutes while waiting to speak to Joyce from Mercedes Complaints.Every bit of communication was done from my end,not once did the dealership or the Complaints devision reach out to me as a client.Pathetic.
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mariam A
1 reviews | Active since Jan 2020
20 Aug 2024, 11:22
PATHETIC SERVICE FROM MERCEDES
HORRIFIC SERVICE!!!!!! CAR HAS BEEN BOOKED IN NOW FOR THE FIFTH TIME FOR THE EXACT SAME PROBLEM ,RATTLE ON THE DRIVERS SIDE TYRE. ALL 5 TIMES THEY TEMPORARLY FIXED IT AND CAR WAS RETURNED,THEY ALWAYS HAVE TO LOG A COMPLAINT AT HEAD OFFICE ,THE DEALERSHIP CAN NEVER MAKE A DECISION AT BRANCH LEVEL.THIS IS NOT THE SERIVCE WE EXPECT FOR A VEHICLE OVER 3 MILLION RAND.WHAT HAPPENED TO THE SO CALLED PROFESSIONALISM AND EFFICENCY OF A SO CALLED ELITE COMPANY ???????? I ALSO WANT TO PLACE ON RECORD THE UNPLEASANT SERVICE FROM THE PINETOWN BRANCH,SAME VEHICLE WAS SENT IN TO REPAIR THE FUEL LID ,IT CAME BACK WITHOUT THE TYRE PRESSURE STICKER AND QR CODE STICKER.WE HAD TO PURCHASE A NEW SET OF STICKERS FROM MERCEDES UMHLANGA AT OUR COST. A VEHICLE UNDER 3 UNDER 3 YEARS SHOULD NOT BE HAVING SO MANY MECHANICAL PROBLEMS,ESPECIALLY UNDER THE BRAND OF MERCEDES.
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mariam A
1 reviews | Active since Jan 2020
20 Aug 2024, 11:22
PATHETIC SERVICE FROM MERCEDES
HORRIFIC SERVICE!!!!!! CAR HAS BEEN BOOKED IN NOW FOR THE FIFTH TIME FOR THE EXACT SAME PROBLEM ,RATTLE ON THE DRIVERS SIDE TYRE. ALL 5 TIMES THEY TEMPORARLY FIXED IT AND CAR WAS RETURNED,THEY ALWAYS HAVE TO LOG A COMPLAINT AT HEAD OFFICE ,THE DEALERSHIP CAN NEVER MAKE A DECISION AT BRANCH LEVEL.THIS IS NOT THE SERIVCE WE EXPECT FOR A VEHICLE OVER 3 MILLION RAND.WHAT HAPPENED TO THE SO CALLED PROFESSIONALISM AND EFFICENCY OF A SO CALLED ELITE COMPANY ???????? I ALSO WANT TO PLACE ON RECORD THE UNPLEASANT SERVICE FROM THE PINETOWN BRANCH,SAME VEHICLE WAS SENT IN TO REPAIR THE FUEL LID ,IT CAME BACK WITHOUT THE TYRE PRESSURE STICKER AND QR CODE STICKER.WE HAD TO PURCHASE A NEW SET OF STICKERS FROM MERCEDES UMHLANGA AT OUR COST. A VEHICLE UNDER 3 UNDER 3 YEARS SHOULD NOT BE HAVING SO MANY MECHANICAL PROBLEMS,ESPECIALLY UNDER THE BRAND OF MERCEDES.
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Wendy S
1 reviews | Active since Jan 2020
30 Apr 2024, 11:29
Wendy
Well I took my car in 9 days ago to be told I’m a walk in and it took three days for them to tell me the antifreeze was leaking ! Then not to my surprise had no parts ! Waited another three days for parts To be told hopefully they will work on Saturday which they never ! Monday they told me it is a huge job and I’ll get it back Tuesday Low and behold after not kidding five phone calls did I even get oh you are not goi g to be happy we hoping to get your car back to you by Thursday latest Friday 12 days without a car ! BUT little do they k is or think about my Mercedes me has just notified me the battery has been disconnected ANOTHER lie Mercedes you have only started on it today as I gave a service plan and you busy trying g to msje your target but pushing our the paying customers I have bought three mercs from them cash But I will be rushing off to trade it in on another licks car but no not a Mercedes The manager answer to me god be my witness was mmm Mmm I rep**** why are you not responding to me he said he was with a mmm Mike you have no managereral competencey Shocking shocking service NMI Umhlanga Mercedes
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Wendy S
1 reviews | Active since Jan 2020
30 Apr 2024, 11:29
Wendy
Well I took my car in 9 days ago to be told I’m a walk in and it took three days for them to tell me the antifreeze was leaking ! Then not to my surprise had no parts ! Waited another three days for parts To be told hopefully they will work on Saturday which they never ! Monday they told me it is a huge job and I’ll get it back Tuesday Low and behold after not kidding five phone calls did I even get oh you are not goi g to be happy we hoping to get your car back to you by Thursday latest Friday 12 days without a car ! BUT little do they k is or think about my Mercedes me has just notified me the battery has been disconnected ANOTHER lie Mercedes you have only started on it today as I gave a service plan and you busy trying g to msje your target but pushing our the paying customers I have bought three mercs from them cash But I will be rushing off to trade it in on another licks car but no not a Mercedes The manager answer to me god be my witness was mmm Mmm I rep**** why are you not responding to me he said he was with a mmm Mike you have no managereral competencey Shocking shocking service NMI Umhlanga Mercedes
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Wendy S
1 reviews | Active since Jan 2020
23 Apr 2024, 10:50
Wendy Shaw
Hi I took my car in yesterday as a walk in emergency due to anti freeze leak Not a word yesterday regarding the repair !!! But just to say at 4.30 pm it has not been looked at yet!!!! REALLY! Now 24 hours later not a word their main line answered after my third attempt! Then to hang on for Kasshan who was too busy to take my call??? We have bought 4 Mercedes from them in the past four years cash only to receive the worst service ever on a motor industry ! A Doctor friend of ours said he has driven Mercedes all his life until a year ago . Due to the SHOCKING service
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Wendy S
1 reviews | Active since Jan 2020
23 Apr 2024, 10:50
Wendy Shaw
Hi I took my car in yesterday as a walk in emergency due to anti freeze leak Not a word yesterday regarding the repair !!! But just to say at 4.30 pm it has not been looked at yet!!!! REALLY! Now 24 hours later not a word their main line answered after my third attempt! Then to hang on for Kasshan who was too busy to take my call??? We have bought 4 Mercedes from them in the past four years cash only to receive the worst service ever on a motor industry ! A Doctor friend of ours said he has driven Mercedes all his life until a year ago . Due to the SHOCKING service
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Shamilla S
1 reviews | Active since Jan 2020
30 Nov 2023, 23:11
Worse service ever from dishonest staff. Think twice before using this dealership
I purchased my vehicle in April 2023. I was sold my car with the second key belonging to another car. After several requests for a replacement key , from the sales representative , Taryn Johnson, who just lies to you , I was assisted by her manager. He is no different to her. In June my car was left at NMI Umhlanga for decoding and ordering a new key , which supposed to take 8 weeks. It's now going on 6 months and still no key. Seelan Pillay just ignores you like his staff.
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Shamilla S
1 reviews | Active since Jan 2020
30 Nov 2023, 23:11
Worse service ever from dishonest staff. Think twice before using this dealership
I purchased my vehicle in April 2023. I was sold my car with the second key belonging to another car. After several requests for a replacement key , from the sales representative , Taryn Johnson, who just lies to you , I was assisted by her manager. He is no different to her. In June my car was left at NMI Umhlanga for decoding and ordering a new key , which supposed to take 8 weeks. It's now going on 6 months and still no key. Seelan Pillay just ignores you like his staff.
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