Parts return

Please be forewarned that MERCEDES UMHLANGA will not entertain returns on parts that is bought and paid for your vehicle specifically if that part is not a regular stock item. If MERCEDES SA is prepared to take the part back then only will they process a refund and this will require you paying between 10-20 % handling fees. So much for servicing an older model car with them in order to keep a Full Service History with Mercedes. The parts in question costs R 2400.00 incl. vat,was quoted 2hours labour @ R1700/ hour to have them fitted which is outrageous and now I cannot return them for a full refund. So much for servicing my vehicle with Mercedes since 2003 and they show 0 goodwill. Shame...........