Don’t book this bus please

What a disgusting experience we had with my partner. The bus from East London was booked by me . It was supposed to leave from El to CPT on the 7th of December at 15:30 (I still have that ticket) The bus never arrived and when I called the company they said a shuttle came to fetch us but there was no shuttle. No one called us to say that the shuttle with come and drop us where the bus is at. The lady said the guy called but we didn’t have any missed call on both our phones and we had asked to speak to a manager and we were never granted that opportunity. I hate this company so much . We had to book another bus with money that we didn’t have . And on top of that the lady I spoke to Natasha whom was responsible for El people