Ruined 16th by this place

On Saturday 26/7 we had booked my daughter's sweet 16 for 7pm. We made a booking and payment in advance. On Friday 25/7 i was called at 17.10 and told my booking had been moved to the private room due to an earlier booking that changed their booking from 3pm to 5pm which would interfere with my booking. I was very disappointed as my decor i arranged was done to fit with the area i had booked. I arrived on the day at 18.45 to set up in the private room. To my HORROR. The room was still occupied. The occupants had only been asked to leave when we arrived. They took 1 hour to clean up and have the occupants moved out. By 20.15 i had a complete melt down because everything i had been promised by the restaurant was a lie. Eventually after crying and literally begging them to allow us time to see the belly dancers and to atleast be given menues so the guests can order. Ruining the entrance we planned for my daughter's special day they eventually sent the belly dancers to us. The belly dancers were amazing. We only ate around 9pm. The evening was horrible. The food was COLD. We did not get what we were promised. They absolutely ruined my daughter's evening and i will never forgive them. I will never return to this place and i regret whatever possessed me to book my event here.