MD
Michelle C
Active since Jan 2015
13
Reviews
0
Industries
Reviews
13 reviews9 months ago
Ruined 16th by this place
On Saturday 26/7 we had booked my daughter's sweet 16 for 7pm. We made a booking and payment in advance. On Friday 25/7 i was called at 17.10 and told my booking had been moved to the private room due to an earlier booking that changed their booking from 3pm to 5pm which would interfere with my booking. I was very disappointed as my decor i arranged was done to fit with the area i had booked. I arrived on the day at 18.45 to set up in the private room. To my HORROR. The room was still occupied. The occupants had only been asked to leave when we arrived. They took 1 hour to clean up and have the occupants moved out. By 20.15 i had a complete melt down because everything i had been promised by the restaurant was a lie. Eventually after crying and literally begging them to allow us time to see the belly dancers and to atleast be given menues so the guests can order. Ruining the entrance we planned for my daughter's special day they eventually sent the belly dancers to us. The belly dancers were amazing. We only ate around 9pm. The evening was horrible. The food was COLD. We did not get what we were promised. They absolutely ruined my daughter's evening and i will never forgive them. I will never return to this place and i regret whatever possessed me to book my event here.
0 replies
17 months ago
If you want a Christmas tree. Don't buy it here....
I bought a Christmas tree from Makro online. What was advertised and what I received was the polar opposite. I received a green skeleton. I keep being apologize to but nothing is happening. They have not collected this thing from my house or refunded me. The very same supply that was allowed to **** me, has to first inspect the tree before I can receive a refund. This is unacceptable customer services. I keep calling and following up about this and I am not getting any feedback except I have to wait for a supplier. The very same supplier that you allowed to **** me into purchasing this item. From Makro side this is absolutely unacceptable. I want this excuse for a tree to be collected today and I want my refund so that I can go elsewhere and buy from a place that has a reputable reputation and can actually uphold their standard of service. Clearly Makro cannot be trusted. I am going to take to every single social media platform and I am going to post this atrocity of a tree to show people that Makro is not the place where you can do business safely.
56 replies
28 months ago
Computicket at Checkers Glenvista a BIG no
I don't think that i could have had a worse experience. The staff didn't know how to assist me. They did not communicate with us properly. All we wanted was to purchase tickets at computicket. There were a bunch of people behind the counter and no one could assist us. I asked the manager for assistance and asked should I rather leave and she would shrug her shoulders. I really don't think that this is the type of service we should receive.
0 replies
36 months ago
Best
We have been going to Texamo Spur Steak Ranch for over 10 years. But with the recent decline in customer service across country at other establishments. I felt it necessary to commend places where customer service is still excellent. An establishments managers should never be judged based on what goes wrong but how its handled when it does go wrong! I can definitely say the managers at this branch knows exactly how to fix any problem. In particular Nenny and Joel. They know how to make you feel like you are their number one client even if your breakfast was merely R250. We have always had 1 and only one waiter. We always request him. He is the face of excellent service. Dumisani. Thank you Texamo Spur Steak Ranch The Glen for still making clients a priority. We value your service
0 replies
38 months ago
DO NOT USE WEBAFRICA!!!
i wish there was a no star rating because Webafrica doesnt even deserve a star. Metrofibre has been down since Friday. Apprently the problem is resolved but we STILL dont have internet. They were quick to charge a R100 more per month for fibre yet did not tell us that there was a connection issue. we the clients were not informed. getting hold of webafrica is NEAR IMPOSSIBLE. i want to know why im still without wifi and i want a refund for 72 hours of wifi i have been unable to use!!
0 replies
42 months ago
Worst customer service - WOW
What disgraceful customer care service. I have been on hold via telephone and whats app for over 4 hours. Being sent from pillar to post. Spoken to over 8 (eight) yes MORE THAN 8 consultants.... to just find out why the internet service is down since yesterday. A simple question has cost me almost an entire business day of follow up...
0 replies
43 months ago
Factorie - The Glen Mall
Factorie at The Glen Mall has the best staff. I don't know where they find these amazing people but if all customer service could be this good!!! The staff especially that was working on the evening of 22 September 2022 was amazing. They are always just willing to do that extra bit. Thank you
0 replies
51 months ago
So disappointing
Hi all... the only network provider in my area is Metrofibre. The house we are in has been empty for 1 year. I applied on 13 January 2022 to have a already installed Fibre connection activated. I was told by Webafrica that they are unable to proceed because metro locked the line claiming the previous tenants are still using it. No effort is made by metro Fibre to resolve the issue and I am out of pocket using data for school work. I was with rain LTE and I should have stayed with them. The signal we have at home is not the best as yet but their service is impeccable. You have an issue and today the technician is there to resolve it. Rain tries very very hard with customer satisfaction. I am VERY disappointed to say the least...
159 replies
58 months ago
Online payment went through my account was made to pay again ehen driver arrived
Paid online money came out of my account had to pay again when driver arrived store manager told me that I was lying I didn't pay show them proof spent two hours sorting this out manager was even unwilling to just give me the pizza for free or compensate me in any way he wanted to give me a real deal pizza which is an absolute slap in the face and now I have to wait five days for the money that went out of my account to be refunded to me. Showed the manager my card transaction and she told me that it wasn't full there's store have it all WhatsApp records I am absolutely disgusted I lost two hours moving while sorting this out
0 replies
62 months ago
dischem brackenhurst - the worst customer service
This morning at 8:33am we walked into Dischem Brackenhurst. there was only 1 lady at the self medication station. There were 7 people in-front of us. at 9.13am after complaining to numerous people that this was unacceptable, eventually they sent another person to assist at the counter. just after we got to the front of the que we were told their system was offline. actually no we weren't told, the lady spoke umongst eachother and that is how we came to find out they were offline. eventually i asked can i just take my stuff and pay for it which the lady said was ok. got to the cashiers who are the ONLY people who tried by all means to get us out. doing manual payments. the managers walked around there and didn't even have a clue what they were doing, didn't think to try help us manually cash out. this is the reason we do not go to dischem. the lines had NO social distancing. no one was managing it. it was the WORST experience and numerous people there said they would NEVER go there again. the only reason i came there actually is because clicks only opens at 9am and i needed to be by work by then but looking at it now at clicks they would have put it through medical aid and i would have been out of there way before i was even done here. it cost me R115 out of pocket because nobody at dischem knew what they were doing. WORST EVER SERVICE. NEVER EVER AGAIN!!!!!!!!!!!!!!!!!!
0 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
1 (7.6923076923076925%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
7 (53.84615384615385%)